Below are some commonly asked questions by parents.  We have arranged the questions by topic.  If you don't find the question you want to ask, you can always call the Parent's Helpline at 212-998-4219 or email us at

Note that information on this page is subject to change to COVID-19.   

Emergencies and After Hours

NYU's Department of Public Safety Office (212-998-2222) and the Wellness Exchange (212-443-9999) are two emergency options available to students and parents , 24 hours a day / 7 days a week.  These numbers are also located on the back of a student's NYU ID Card.  Both departments will have access to the appropriate resources to assist you or your student.

For more information about these services, including campus safety, university closings, and other safety and health information, please click on the links below: