New for Spring 2021: Safe Ride Powered by Via.

Spring 2021 Service Updates: Updated April 16, 2021

Transportation Services shuttle bus service will be suspended on Monday, April 19. Shuttle service will resume on Tuesday, April 20. Safe Ride service will continue regular operations.

Please visit our COVID-19 Transportation page for more details on our enhanced cleaning and new passenger requirements.

New For Spring 2021: Safe Ride Powered by Via

Safe Ride Vehicle with artwork on hood and side panel.

Service Overview

New York University has partnered with Via to provide free, on-demand Safe Ride service as a no-cost alternative means of transportation between NYU facilities during the overnight hours. Learn more about the service and how to get your promo code below.

Hours of Operation

Safe Ride service is available from 12 a.m. to 7 a.m. during the Fall and Spring semesters.

Available Locations

NYU community members can book Safe Rides between the below designated NYU facilities. Safe Ride service is not available outside of these locations and will result in a 'Not Available' notification on the Via app. Please see the instructions below the map to ensure a free service option will be offered to you.

When beginning the booking process, we recommend tapping directly on one of the purple NYU points of interest, to ensure you'll be eligible for a Safe Ride.

Safe Ride Map

If you've chosen an NYU location, you'll get a dialogue box like the below to confirm your choice. Tap 'Confirm My Location' to continue.

Safe Ride Location Dialogue Box

Alternatively, you can tap the 'My Location' field at the top of the Via app and scroll through the available NYU locations.

List of Origin Locations

Similar to your current location, you can also choose your NYU-approved destination from the drop down list, ensuring it's eligible for Safe Ride.

List of Destinations

When done successfully, the Safe Ride option will appear as FREE in the window. Make sure its highlighted and press "Book This Ride".

Success Window

COVID-19 Service Parameters

During this difficult time, we're working hard to make sure every ride is a safe ride. Please note, due to restrictions, vehicle capacity is currently limited to 3 total passengers per individual request to a single destination. A group of passengers looking to be dropped off at different locations must request separate rides to each destination.

Vehicle Accessibility

Via provides wheelchair accessible vehicles upon request. Make sure to mark your profile within the app accordingly if you require a wheelchair accessible vehicle.

Code of Conduct

For Riders:

  • NYU ID Card: Please remember to bring your NYU ID with you when boarding a Safe Ride and show your driver before entering the vehicle. If you forget your NYU ID, a state ID or other form of identification is acceptable.
  • Daily Screener: Fill out the Daily Screener before you enter the vehicle and present it to the driver. If you need to fill it out, the driver will wait for you.
  • Face Covering: Wear a face covering inside the vehicle.
  • Seat Belt: Wear your seat belt, even in the back seat. It's required by New York State Law.
  • Feedback: Provide feedback on your experience using the Safe Ride service.

Drivers are expected to:

  • Verify NYU IDs and the Daily Screener
  • Refrain from using cell phones or bluetooth headsets while operating their vehicle
  • Uphold a high standard of customer service when interacting with the NYU community.

Steps to Schedule Your Safe Ride

COVID-19 Information

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Requesting Service by Phone:

If you are unable to use the Via app, or would prefer to request a ride by phone, please call (212) 998-RIDE (7433) where a team member will be able to assist you during operating hours.

Frequently Asked Questions