Faculty working together

Ways to Reach Us

You can contact a financial aid counselor by email, phone, and fax:

Phone: 212-998-4444
Fax: 212-995-4661

Please include your University ID number on all email correspondence and faxed pages.

Interested in visiting us in person? Speak with a counselor at one of our StudentLink Centers on the Washington Square or MetroTech campus. The StudentLink Center is NYU's one-stop-shop for all your billing, financial aid, and academic records questions.

Washington Square Campus
383 Lafayette Street
1st Floor
New York, NY 10003

MetroTech Center Campus
5 Metrotech Center
Dibner Building, Room 201
Brooklyn, NY 11201

Important Information: The NYU StudentLink Centers are currently open for enrolled students only, but with reduced capacity. Please confirm that you are cleared for building access before arriving. To speak with a Financial Aid Counselor, please call our office at 212-998-4444 or email us at financial.aid@nyu.edu. Also, you may schedule an In-Person appointment or a Zoom appointment with an NYU StudentLink Counselor.

Office Hours

  • Zoom or in-person visit to a StudentLink Center: see the StudentLink Center site for current information.
  • Phone: speak with a Financial Aid Counselor, Monday through Friday, 10am to 4pm
  • Please note that our offices close at 4 pm on the business day before a recess or extended holiday weekend.

Best Times to Call

During certain periods of the academic year, the Office of Financial Aid’s telephone lines can be quite busy. These periods include:

  • April 1 to May 15
  • July 1 to August 15
  • During registration

During the remainder of the year, the best times to call our office include:

  • Tuesday or Thursday between 10 am and 11 am or 3:30 pm and 4 pm

We suggest using NYU Albert to find general information about your award or the status of your financial aid application. You can also send an email instead of phoning.