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Ways to Reach Us

You can contact a financial aid counselor by email, phone, and fax:

New York Campus
Email: financial.aid@nyu.edu
Phone: 212-998-4444
Fax: 212-995-4661

Abu Dhabi Campus
Email: nyuad.financial.support@nyu.edu
Phone: 212-998-4488 (US), +971 02 628 5513 (UAE)

Shanghai Campus
Email: shanghai.financial.support@nyu.edu
Phone: 212-998-2838

Please include your University ID number on all email correspondence and faxed pages.

Interested in visiting us in person? Speak with a counselor at one of our StudentLink Centers on the Washington Square or MetroTech campus. The StudentLink Center is NYU's one-stop-shop for all your billing, financial aid, and academic records questions.

Washington Square Campus
383 Lafayette Street
1st Floor
New York, NY 10003

MetroTech Center Campus
5 Metrotech Center
Dibner Building, Room 201
Brooklyn, NY 11201

Important Information: Please review current guidelines for building access before visiting the NYU StudentLink Centers.

Office Hours

  • Zoom or in-person visit to a StudentLink Center: see the StudentLink Center site for current information.
  • Phone: speak with a Financial Aid Counselor, Monday through Friday, 10am to 4pm
  • Please note that our offices close at 4 pm on the business day before a recess or extended holiday weekend.

Best Times to Call

During certain periods of the academic year, the Office of Financial Aid’s telephone lines can be quite busy. These periods include:

  • April 1 to May 15
  • July 1 to August 15
  • During registration

During the remainder of the year, the best times to call our office include:

  • Tuesday or Thursday between 10 am and 11 am or 3:30 pm and 4 pm

We suggest using NYU Albert to find general information about your award or the status of your financial aid application. You can also send an email instead of phoning.