Contact the Financial Aid Team

Important Information: The NYU StudentLink Centers are currently open but with reduced capacity. To speak with a Financial Aid Counselor, please call our office at 212-998-4444 or email us at financial.aid@nyu.edu. Also, you may schedule an In-Person appointment or a Zoom appointment with an NYU StudentLink Counselor.

Ways to Reach Us

You can contact a financial aid counselor by email, phone, and fax:

financial.aid@nyu.edu
Phone: 212-998-4444
Fax: 212-995-4661

Please include your University ID number on all faxed pages.

Interested in visiting us in person? Speak with a counselor at one of our StudentLink Centers on the Washington Square or MetroTech campus. The StudentLink Center is NYU's one-stop-shop for all your billing, financial aid, and academic records questions.

Office Hours

When classes are in session, our offices are open:

Monday, Tuesday and Friday - 9am to 5pm
Wednesday and Thursday - 9am to 6pm

During periods when classes are not in session, we’re open:

Monday through Friday - 9am to 5pm

Please note: Our offices close at 4 pm on the business day before a recess or extended holiday weekend.

Best Times to Call

During certain periods of the academic year, the Office of Financial Aid’s telephone lines can be quite busy. These periods include:

• April 1 to May 15
• July 1 to August 15
• During registration

During the remainder of the year, the best times to call our office include:

• Tuesday or Thursday between 9 am and 11 am or 3:30 pm and 5 pm

We suggest using NYU Albert to find general information about your award or the status of your financial aid application. You can also send an email instead of phoning.