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Ways to Reach Us

You can contact a financial aid counselor by email, phone, and fax:

Phone: 212-998-4444
Fax: 212-995-4661

Please include your University ID number on all email correspondence and faxed pages.

Counselors at the StudentLink Centers are available by Zoom appointment or email only. Visit the StudentLink Center site for more information.

Office Hours

  • Phone: speak with a Financial Aid Counselor, Monday through Friday, 10am to 4pm
  • Please note that our offices close at 4 pm on the business day before a recess or extended holiday weekend.

Best Times to Call

During certain periods of the academic year, the Office of Financial Aid’s telephone lines can be quite busy. These periods include:

  • April 1 to May 15
  • July 1 to August 15
  • During registration

During the remainder of the year, the best times to call our office include:

  • Tuesday or Thursday between 10 am and 11 am or 3:30 pm and 4 pm

We suggest using NYU Albert to find general information about your award or the status of your financial aid application. You can also send an email instead of phoning.