Having Trouble Registering?

On this Page: Registration Issues | Registration Errors | Registration Holds | Missing Credentials

Common situations that may prevent students from registering for classes, each with their own solutions, include the following:

It is not your enrollment date and time yet

Check the academic calendar and your Albert account to review your enrollment appointment time. New first year students usually register with assistance of advisors over the summer for the fall term, and in November for the spring term.

You have registration holds on your record

You will not be able to enroll if you have any registration holds on your record. See below for common registration holds and how to resolve them.

Repeated Courses

Repeated courses are also reflected on your transcript according to the rules of your home school:

Abu Dhabi
CAS
College of Global Public Health
Gallatin (undergraduate)
Gallatin (graduate)
GSAS
Liberal Studies
Nursing (undergraduate)
Nursing (graduate)
Shanghai
Social Work
Steinhardt
Stern (undergraduate)
Stern (graduate)
SPS (undergraduate)
SPS (graduate)
Tandon
Tisch
Wagner

There is a time conflict between a course and a course you are currently enrolled in

You will not be enrolled in a class if it conflicts in meeting times with another class in which you are currently enrolled. You can use the swap feature to avoid enrollment issues off the waitlist due to a time conflict.

Enrollment in a course puts you above your credit (unit) limit for the term

You will not be enrolled in more credit units than you were cleared for in a given term. You can use the swap feature to avoid enrollment issues off the waitlist due to your unit limit.

Departmental consent is required

Courses that require permission from a department are often listed as “departmental consent required” in Albert. Departmental consent may be required for a range of situations, including enrollment in classes that are closed to non-majors. If the department approves you for the class, they may create a special permission number for you that can override the “Department Consent” restriction in Albert during the enrollment process.

Seats are reserved for a specific student population

If you receive this error, it means that you are not eligible to be in the reserved seats. You may still be placed on the waitlist in the event non-reserved seats become available.

Registration errors

The table below shows the most common registration errors in Albert, what they mean, and how to fix them.

Error message	Meaning	Suggested next steps
A required related Class must also be selected.	You need to select another component of a course (e.g., a recitation or lab).	Go back to the Shopping Cart and select the related class component.
Available seats are reserved. Reserved seat requirement not met. Student not enrolled.	Reserved seats are for students that meet specific academic requirements.	Register for another section or class. Read the course notes to see when that course might be available for you to enroll into.
Class is closed.	The class is closed.	Enroll in an alternative course. Contact your advisor for assistance in identifying alternate courses.
Course previously taken and may be subject to institutional repeat policy.	This is a warning only — you may still be able to enroll if you have taken the course previously.	Check with your advisor to see if your school has an institutional course repeat policy. The NYU bulletin also includes academic policies by school.
Hold on record, add not processed.	You have a hold that prevents registration.	Check your holds by visiting the homepage of Albert, and contact your advisor with questions.
Maximum term unit load exceeded.	Adding more classes to your courseload would push you over the maximum credit limit (the maximum number of credits you can enroll in) for the term. The standard maximum credit limit for most undergraduate students is 18 credits per term. For graduate students, the maximum varies by program.	Possible solutions include dropping a class, swapping courses, or requesting permission to go over the maximum credit limit (contact your advisor for more information).
Permission to enroll in this class is required.	You need permission to enroll.	Contact the relevant department to ask for a permission number to enroll.
Requisites not met for class, not enrolled.	Requisite was not met.	Review the courses requisites to ensure you meet all of the criteria. Contact the relevant department with any questions.
Time scheduling conflict for class 1 and class 2, not enrolled.	There is a time conflict between the class you are trying to add, and another class you have enrolled in already.	Use the swap function in Albert, which will allow you to automatically drop a backup class if you get into a preferred class. Be in touch with your advisor if it is not an actual time conflict.
Unable to drop class, corequisites exist.	A co-required class cannot be dropped unless both classes are dropped.	Go back to your Shopping Cart to drop both classes at the same time.

Registration holds

The following are possible registration holds that may be placed on your Albert account and how to resolve them.

Advisor Clearance Hold (XAC)

This common hold means that students must meet with their academic advisor to discuss their schedule and academic plan before registering for classes.

Missing Credentials Holds (RMC/RHS)

NYU is missing proof of the student's high school or college graduation. Until this hold is removed, students cannot add classes, but can drop classes. See Missing Credentials below for more information.

Sexual Assault Prevention Training (XZ4)

Students must complete the Sexual Assault Prevention Training to be eligible to register.

AlcoholEdu for College

All incoming undergraduate students are required to take a two-part course which provides basic knowledge of the effects of alcohol, potential problems, and ways to reduce risk. Students will receive an email invitation to complete the course a few weeks before the deadlines for Part 1 and Part 2.

Past Due Balance/Financial Clearance

If a student is late on a payment or missed a bill, their account may be suspended. It may take a day after making a payment for this hold to be removed. Students should make a payment and contact the Bursar’s office to resolve this hold. See various hold codes and their meanings.

Dean’s Academic Hold

Hold codes vary by school and are placed on all registration activity for students on probation. The Dean's Academic Hold may be removed only after a probation interview. The probation letter will inform the student of how to schedule this interview.

Dean’s Wellness Hold (RUH)

If a student takes a voluntary leave due to a psychological or medical condition, the student must first be cleared for return/re-enrollment, taking into account information provided by the student’s healthcare provider.

Immunization Hold

NYU’s Student Policy on Immunization requires all students in the United States and at NYU study-away sites to meet certain immunization requirements and submit related documentation.

Missing credentials

If the student did not provide the appropriate documentation from their previous school (high school for undergraduates/college for graduate students) during the admissions process, they may be de-enrolled from classes and prevented from registering until the documentation is received. In such cases:

The student should have their previous school(s) send NYU the final/official documents to the admissions office as soon as possible.
Undergraduates admitted since Fall 2020 who attended international schools must have transcripts, national exam results, and graduation documents from schools outside of the United States sent to NYU's partner, ECE, for authentication.
If the student believes their document(s) should have been received by NYU, they should contact Undergraduate Admissions, SPS DAUS Admissions, or the appropriate graduate admissions office.

Undergraduate students: Required credentials

Official High School Transcript: A final, official high school transcript must be sent directly to NYU by a school official and must bear an official stamp.
Second bachelor's degree: Students must submit their final, official transcript from their previous bachelor's degree program instead of their high school transcript.

Transcripts can be emailed to admissions.ops@nyu.edu (preferred method) or mailed to:

New York University
NYU Undergraduate Admissions
383 Lafayette Street
New York, NY 10003

Students can find more detailed information on required credentials, including those for home-schooled students, under NYU’s Proof of Graduation Policy.

International Baccalaureate transcripts and scores

If the student has completed the International Baccalaureate program, they should submit their final transcript/scores electronically from the International Baccalaureate Organization to NYU.

A-Level exam certificates

If the student has completed A-Level exams, their final, original certificates should be emailed from their previous school and from an official school official's email address to admissions.ops@nyu.edu or mailed directly from their school to NYU's Undergraduate Admissions office.

Graduate and Professional Studies: Required credentials

Official college transcript: A final, official transcript that notes the degree awarded and graduation date is required of all graduate and professional students. If the transcript does not contain that information, the student will be asked for the diploma/graduation certificate as a supplement.
Some graduate and professional schools have specific documentation requirements. Students should contact their school's admissions office for further information.

Transcripts must bear an official stamp and should be emailed from the previous school, from an official school official’s email address, and be submitted directly from the school's Graduate Admissions office. For contact information of the Graduate Admissions office, visit NYU Graduate Admissions.

Contact Us

Email

registration@nyu.edu

Phone

212-998-4290

You can reach the Office of the Registrar via phone, email, or visit us at a StudentLink location in Manhattan or Brooklyn.

Graduate Stern students should contact Graduate Office of Records & Registration. NYU Law students should contact their Registrar's Office.