Max

1. Make sure you are on the NYU network.
2. Go to Max in your browser or use the Max app.
3. Click Sign In then Sign In Through TV or Mobile Provider.
4. Choose University Video Services and then NYU.
5. Log in with your NetID and password.
6. Set up your account using your NYU email address (ending in @nyu.edu).
7. Watch something!

Having trouble? Contact us at catv.support@nyu.edu – please include your name, residence hall, and NYU NetID in your email.

Existing NYU Max users who need to update their credentials should follow the below steps to reauthenticate. 

1. If you are currently logged in to Max, log out.
2. Make sure you are on the NYU network.
3. Go to Max in your browser or use the Max app.
4. Click Sign In then Sign In Through TV or Mobile Provider.
5. Choose University Video Services and then NYU.
   • If you're seeing a different service provider name, change it to University Video Services.
6. Log in with your NetID and password.
7. You may be prompted to set up a new account. Be sure to do so using your NYU email address (ending in @nyu.edu).
8. Watch something!

Having trouble? Contact us at catv.support@nyu.edu – please include your name, residence hall, and NYU NetID in your email.

NYU recently changed service providers, so it's possible you've lost access due to a verification issue. Follow the steps below to make sure your information is up-to-date.

1. Login to Max.
2. Click your account avatar in the upper right.
3. Choose Subscription from the dropdown menu.
4. Confirm your account. 
   • If your Subscription says Billed Through University Video Services, you are all set. 
   • If your Subscription says “Billed Through New York University,” or any other service, that is incorrect and you need to update your credentials by reauthenticating your access.

You can also try clearing your cache and browser history. Sometimes browsers save old passwords and credentials, making it difficult to log in after they change.

Contact Campus cable by email at catv.support@nyu.edu – please include your name, residence hall, and NYU NetID number in your email.

Most students living in dorms have access to Max. If you are not able to access Max, but believe you should be able to, please contact catv.support@nyu.edu with your name, NYU NetID, and your residence hall.

 If you are eligible to access Max but having trouble logging in, try our troubleshooting tips for authentication issues.

Only NYU community members living in specific residence halls have access to Max via NYU.

We recommend you create a new account using your NYU email address to access Max using NYU credentials. NYU IT is not able to support the merging of pre-existing accounts with NYU access.

• Did you graduate? Move out of an NYU dorm? Not all NYU community members have access to Max. 
• Are your credentials up-to-date? Make sure you're logging in using the proper credentials.
• If you think you should still have access, please contact us at catv.support@nyu.edu. You will need to include your name, residence hall, and NYU NetID in your email.