Multi-Factor Authentication (MFA) is a critical cybersecurity tool used to confirm your identity and helps prevent hackers from gaining access to your personal information and NYU’s network.


NYU MFA: Frequently Asked Questions

No Wi-Fi?

You can still use the Duo Mobile app even if your phone can’t connect to Wi-Fi,  or you do not have a data plan, by using a passcode to authenticate. To generate a passcode, tap the Duo app, then tap Passcode to get the code, then copy and paste the code next to Enter a Passcode on the authentication screen. Read Using the Duo Mobile app to generate a passcode.

The MFA Phone Call (“Call Me”) Option Was Eliminated

On Thursday, October 6, 2022, phone calls were eliminated for all NYU community members (the “Call Me” option in the Duo prompt and “phone1” in NYU VPN) as a method of MFA authentication. Instead, everyone should use Duo Push – the easiest, most secure way to authenticate. To regain access, call the IT Service Desk or your school/unit help desk, then switch to Duo Push.