Multi-Factor Authentication (Duo)
Multi-Factor Authentication (MFA) is a critical cybersecurity tool used to confirm your identity and helps prevent hackers from gaining access to your personal information and NYU’s network.
On this page: Get Started with MFA | MFA FAQs | Use Duo Push
Get Started
- How do I enroll in NYU MFA for the first time?
- How can I add an additional device?
- How can I update or remove a device?
- How do I select a default device?
- How do I use NYU MFA on various devices?
- How do I change my MFA option?
- Using the “Trust Browser” or "Remember me" feature to stay MFA-authenticated for 7 days
You may be asked to authenticate an additional time when accessing sensitive information.
Device Management
- How do I select a default device?
- How can I add an additional device?
- How can I update or remove a device?
- How do I change my MFA option?
- How do I reconnect a device?
- How do I report a lost or stolen MFA device?
- Using Google Voice (via your personal Google account)
- How to set up Google Voice with your personal Gmail account
- How to send and get text messages with Google Voice
No Wi-Fi?
You can still use the Duo Mobile app even if your phone can’t connect to Wi-Fi, or you do not have a data plan, by using a passcode to authenticate. To generate a passcode, tap the Duo app, then tap Passcode to get the code, then copy and paste the code next to Enter a Passcode on the authentication screen. Read Using the Duo Mobile app to generate a passcode.
Additional MFA FAQs
- Responding to Fraudulent /Unsolicited MFA Requests
- How can I use NYU MFA while traveling?
- How do I report a lost or stolen multi-factor authentication device?
- Using the “Trust Browser” or "Remember me" feature to stay MFA-authenticated for 7 days
- Multi-Factor Authentication tips, including setting a default device and Push notification
- Troubleshooting Duo Push notification issues on iOS devices
- Troubleshooting Duo Push notification issues on Android devices
- Using an Apple Watch with Duo
- Are the Duo prompt and the Duo Mobile app accessible?
The MFA Phone Call (“Call Me”) Option Was Eliminated
On Thursday, October 6, 2022, phone calls were eliminated for all NYU community members (the “Call Me” option in the Duo prompt and “phone1” in NYU VPN) as a method of MFA authentication. Instead, everyone should use Duo Push – the easiest, most secure way to authenticate. To regain access, call the IT Service Desk or your school/unit help desk, then switch to Duo Push.
Use Duo Push
To ensure uninterrupted access to your NYU account, and to protect your data and the availability of NYU’s network, switch to using Duo Mobile with the Duo Mobile app and in NYU VPN.
IT Support
NYU IT Service Desk is available 24x7. Please email if not urgent.
