Multi-Factor Authentication (Duo)

NYU Multi-Factor Authentication (MFA), which uses the Duo Mobile app, helps confirm your identity and adds a critical layer of security to protect your online data and NYU’s network.

For the highest level of protection, use Duo Push. See below to learn how to get started or switch from a phone call to Duo push.

Attention: Changes to MFA Phone Calls and SMS Passcodes

On May 27, changes occured for MFA phone call and SMS text message users.

Users are no longer able to press any key to authenticate
The key will change periodically. Users will need listen to the recording each time they authenticate to know which key to press
The number of SMS text message passcodes a user can generate at one time has been reduced from 10 to 5

Why Switch from a Phone Call to Duo Push

Using MFA makes it harder for others to log in and steal your data because they would need to know your NetID and password AND have access to your phone and its password to authenticate. That’s why simply using a phone call to authenticate is easy to hack and highly insecure.

To better protect your data, your colleagues' sensitive info, and NYU’s network, use Duo Push to authenticate. If you are currently using a phone call to authenticate, watch this video for a quick overview of how to switch to Duo Push or follow these written instructions.

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New to MFA? See below for instructions on getting started.

Download and install the MFA Duo app on your phone

iPhone: Download the Duo Mobile app and then follow these instructions.
Android: Download the Duo Mobile app and then follow these instructions.

After installing the Duo Mobile app on your phone, set up Duo Push on a computer or mobile device.

Set up Duo Push on a computer

Go to start.nyu.edu and click Log In
Enter your NetID and password and click Log In
Pause when you see the Duo prompt
Select My Settings & Devices in the left menu
Select the authentication device (phone number), then select Send Me a Push
When you receive the notification on your mobile device, tap Approve

Set up Duo Push on a mobile device

Go to start.nyu.edu and click Log In
Enter your NetID and password and click Log In
Pause when you see the Duo prompt
Go to the Settings menu at the top of the screen
Tap My Settings & Devices
Select the authentication device (phone number), then tap Send Me a Push
When you receive the notification, tap Approve

How to save your Default Settings

After you approve the Duo Push on your mobile phone, go back to the My Settings & Devices screen to select these options:

Default Device: Select your phone number
When I log in: Automatically send this device a Duo Push
Tap Save and you’re all set!

Now you're ready to log in to NYU using Duo Push to authenticate

Log in to NYUHome (home.nyu.edu) on your computer or mobile device
On the MFA Authentication screen, enter your NYU NetID and password
Click Log In
Check Remember me for 1 day
Select Send Me a Push
On your mobile device, tap the Duo Push notification or open the Duo Mobile app, then tap Approve
You are now logged into your NYU account
Note: If you see an alert that says Request Waiting, tap the notification, and then tap Approve

To receive notifications and avoid “Request Waiting”

On your mobile device, go to Settings, then Notifications
Tap Duo Mobile
Select Allow Notifications and/or Time Sensitive Notifications

If you prefer to use a Passcode to authenticate

Log in to NYUHome (home.nyu.edu) with your NetID and password
Tap Enter a Passcode
On your mobile device, open the Duo Mobile app
Under "New York University" you will see Passcode
Tap Show on the right
Copy this number and enter it in the MFA Authentication screen
Tap Log In, and you will be logged into your NYU account

If you have any questions or concerns, please contact the NYU IT Service Desk, open 24x7.

If you're unable to authenticate using these methods, you can set up authentication by SMS. Remember, authentication by phone call is not recommended, as it is extremely insecure.

Get Started

Set Up Your MFA Account

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Go to start.nyu.edu and click Log In, then log in using your NYU NetID and password.
Click Start setup.
Select your device type and click Continue. A smartphone, iPad, or Android tablet provides the best experience.
Select your Country from the drop-down list. If you are enrolling a smartphone, enter your phone number. If you're enrolling a tablet, you will not be prompted to enter a phone number. Click Continue.
Choose your device's Operating system and click Continue.

Install and Link Duo Mobile on Your Device

On the mobile phone you entered above, download the Duo app.

iPhone: Download the Duo Mobile app and then follow these instructions.
Android: Download the Duo Mobile app and then follow these instructions.

Open Duo and click +. This opens Duo's QR scanner. Point it at the QR code. When complete, the account "New York University" will appear in Duo and a green check will appear on the QR code. Click Continue.

Can't scan the QR? Have an activation link emailed to you and follow the instructions.

Connect NYU and Your Duo Device

Log in at start.nyu.edu
At the Duo prompt, pause on this screen. Click My Settings & Devices in the left menu, then Send Me a Push and approve authentication.
- Or, if you are on a mobile device, go to the Setting Menu at the top of the screen to select My Settings & Devices
On the My Settings & Devices screen, select these options:
- Default Device: Select your phone number
- When I log in: Automatically send this device to a Duo Push
- Click Save and you’re all set!

Congrats! You're ready to start using Duo Mobile with NYU MFA.

Manage MFA Devices

Add, Update, or Remove a Device

If you need to make changes to an NYU Multi-Factor Authentication (MFA) device, add a new phone, or if you want to remove a device follow these step-by-step instructions.

MFA Tips

Stay Logged In

On the MFA authentication screen, select Remember me for 1 day, and you will not have to re-authenticate with MFA for some NYU services for 24 hours—even if you log out. Authenticating for one NYU service carries over to many other services, so you won't have to complete MFA multiple times. However, there are exceptions such as NYU VPN.

Additional MFA Resources

Need Assistance with MFA?

Reporting a Lost or Stolen MFA Device

If you lose your phone or device with NYU Multi-Factor Authentication or suspect that it has been stolen, please contact the IT Service Desk immediately (open 24x7). Service Desk staff will disable the device for Multi-Factor Authentication and help you log in using another device or passcode.

While it is important that you contact the IT Service Desk, if you lose your phone, remember that your password will still protect your account(s).

Can't Access Your Primary MFA Device?

If you don't have access to your primary MFA device, select your alternate MFA device when authenticating, or call the IT Service Desk (open 24x7 for help by phone) to request a temporary bypass code.

Tip: Be sure to register more than one MFA device as a backup.

IT Support

NYU IT Service Desk is available 24x7. Please email if not urgent.

Knowledge Base

AskIT@nyu.edu

Global Contact Info

Phone

212-998-3333

MFA News & Alerts

Incoming students are required to use MFA

Multi-Factor Authentication (Duo)

Attention: Changes to MFA Phone Calls and SMS Passcodes

Switch from Phone Call to Push

Get Started

Manage Devices

Why Switch from a Phone Call to Duo Push

Download and install the MFA Duo app on your phone

After installing the Duo Mobile app on your phone, set up Duo Push on a computer or mobile device.

Now you're ready to log in to NYU using Duo Push to authenticate

Get Started

Set Up Your MFA Account

Install and Link Duo Mobile on Your Device

Connect NYU and Your Duo Device

Manage MFA Devices

Add, Update, or Remove a Device

NYU MFA: Managing Devices & Settings (Add, Update, Remove)

MFA Tips

Stay Logged In

Additional MFA Resources

Need Assistance with MFA?

IT Support

MFA News & Alerts

Set Stronger Passwords to Protect Yourself

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