NYU Wi-Fi

There are a few reasons you may not see "nyu":

• You are not in an NYU Wi-Fi-enabled location. If this is the case, repeating the connection steps in an area with NYU Wi-Fi coverage should solve the issue.
  • Note: because of the way Wi-Fi signals work, you may pick up NYU Wi-Fi even when you are not in, but are near, a covered area. This will not provide the best or most reliable connection.
• Your computer or device needs more time to scan for available networks. If you are in an NYU Wi-Fi-enabled location, "nyu" should appear very quickly. However, you may need to give it a moment to scan or, if it doesn't scan automatically, click Scan Now (it may be text that says scan or an icon of an arrow in the shape of a circle).
• You are using a device that doesn't meet the system requirements for connecting to "nyu." Some devices contain Wi-Fi radios only capable of connecting at a 2.4 GHz speed. 'nyu' requires 5 GHz-capable equipment. This is rare in computers and mobile devices but may be the case with other types of smart devices. If you think this is the case, you can connect to the 2.4 GHz "nyu-legacy" network.
  • Other than selecting "nyu-legacy" from the list of available networks, connection instructions are the same as for "nyu."
    

1. On your iOS device's home screen, tap Settings.
2. Tap Wi-Fi, then tap the slider next to Wi-Fi to switch Wi-Fi On, if it is not already.
   
3. A list of joinable networks will appear under Choose a Network. Select nyu.
   • It may take a moment for your computer to search for and display "nyu" as an option.
4. Enter the following:
   • Username: your NYU NetID
   • Password: your NetID password (the one you use to access NYUHome). Be careful while typing. Typos in the password are the most common cause of connection errors.
5. Tap Join.
   • You may be asked to accept a security certificate. If you are presented with this screen, review that the connection server is rad.nyu.edu, and then click Accept.

Once connected for the first time, your device will remember and automatically connect to the "nyu" network when available.

If you are unable to connect to "nyu":

• Make sure you entered your current password and that there are no typos.
• Make sure you are in an NYU Wi-Fi supported area.
• Make sure you are trying to join "nyu" and not a different or similarly named network.
• Checked all of the above? Or don't see the "nyu" network at all? Some devices, especially older ones, may need to use NYU's nyu-legacy network. (Note: this is rare).

Note: Because configuration steps may vary based on your device, you may not see all of the options below, or they may be presented in a different order. If you need additional assistance, please contact the NYU IT Service Desk.

1. Tap Settings, then select Wireless & networks. Make sure the box next to Wi-Fi is toggled On.
2. Tap Wi-Fi Settings, then find and select nyu.
   • It may take a moment for your computer to search for and display 'nyu' as an option.
3. Enter the following:
   • Identity: Your NYU NetID
     
   • Anonymous Identity (if displayed): leave blank
   • Password: Your NetID password—be careful while typing. Typos in the password are the most common cause of connection errors.
     
   • CA certificate or Use system certificates: Use system certificate
     
   • Online certificate status: leave to Don't validate
     
   • Domain: nyu.edu
     
4. You may also be asked for some of the following depending on your device's make and model.
   
   • EAP method: PEAP
     
   • Phase 2 authentication: MSCHAPV2
     
5. You may be asked to accept a security certificate. If you are presented with this screen, click Accept.

Once connected for the first time, your device will remember and automatically connect to the 'nyu' wireless network when available.

If you are unable to connect to 'nyu':

• Make sure you entered your current password and that there are no typos.
• Make sure you are in an NYU Wi-Fi supported area.
• Make sure you are trying to join 'nyu' and not a different or similarly named network.
• Checked all of the above? Or don't see the "nyu" network at all?
  Some devices contain Wi-Fi radios only capable of connecting at a 2.4 GHz speed. 'nyu' requires 5 GHz-capable equipment. This is rare in computers and mobile devices but may be the case with other types of smart devices. If you think this is the case, you can connect to the 2.4 GHz "nyu-legacy" network.
  • Other than selecting "nyu-legacy" from the list of available networks, connection instructions are the same as for "nyu."

1. Click the Wi-Fi icon, located at the top right of your screen. In the pull-down menu that opens, find and select nyu.
   • It may take a moment for your computer to search for and display 'nyu' as an option.   
     
2. Enter the following credentials:
   • User Name: your NetID
   • Password: your NetID password (the one you use to access NYUHome). Be careful while typing. Typos in the password are the most common cause of connection errors.
     
3. Click the checkbox next to Remember this network.
4. Click Join.
   • You may be asked to accept a security certificate. If you are presented with this screen, review that the connection server is rad.nyu.edu, and then click Accept.
   • It's likely you will be prompted to enter your Mac administrator password or fingerprint to approve this change. This is a standard security requirement on most Mac computers.

Once connected for the first time, your device will remember and automatically connect to the 'nyu' wireless network when available.

If you are unable to connect to 'nyu':

• Make sure you entered your current password and that there are no typos.
• Make sure you are in an NYU Wi-Fi supported area.
• Make sure you are trying to join 'nyu' and not a different or similarly named network.

1. Select the Start button, then select Settings.
2. Select Network & Internet, then select Wi-Fi Settings.
3. Select nyu from the list of wireless networks.
   • It may take a moment for your computer to search for and display 'nyu' as an option.
4. Check the box to Connect automatically then click Connect.
5. Enter the following, then click OK:
   • Username: your NYU NetID
   • Password: your NetID password (the one you use to access NYUHome). Be careful while typing. Typos in the password are the most common cause of connection errors.
6. Click "Show Certificate Details" and review that the connection server is rad.nyu.edu, and click OK to accept the certificate. Then click Connect.

Once connected for the first time, your device will remember and automatically connect to the 'nyu' wireless network when available.

If you are unable to connect to 'nyu':

• Make sure you entered your current password and that there are no typos.
• Make sure you are in an NYU Wi-Fi supported area.
• Make sure you are trying to join 'nyu' and not a different or similarly named network.

See the NYU ServiceLink knowledge base for instructions on connecting a Chromebook or Linux device.

• Configuring a Google Chromebook to connect to the 'nyu' network
• Configuring an Ubuntu device to connect to the 'nyu' network

Wi-Fi signals are not entirely contained within the buildings. This means that an NYU Wi-Fi signal may overflow into nearby streets and spaces that aren't NYU Wi-Fi locations. This signal will likely be weak and unreliable. Because most devices are not very smart about how they detect and connect to a signal, it's possible your device may latch onto this overflow since it has previously connected to NYU Wi-Fi.

Unfortunately, there's not much that can be done to prevent this. If you experience slow or unstable NYU Wi-Fi service, check your device. If it's connected to the nyu network while you’re not in a supported location, you can either temporarily disable Wi-Fi and connect to a cellular network if you have one, or to a public Wi-Fi network provided by the city or a local business (but be sure you stay secure while on these networks).

Washington Square Park serves a valuable role as a gathering spot for NYU students, faculty, and staff, especially on a beautiful day. However, despite being bordered by so many NYU buildings, the University does not own the park and is not permitted to extend NYU Wi-Fi service there or to any outdoor space that’s not NYU property. This is also the case at the plaza at MetroTech in Brooklyn, outdoor spaces near NYU’s global locations, and private businesses such as restaurants, cafes, and bars.

There are a number of outdoor spots with NYU Wi-Fi coverage in New York, as well as NYU Abu Dhabi's Saadiyat Island campus and outside of Villa Ulivi in NYU Florence.

Usually, if you update your NYU password, your device will prompt you to update your password the next time it attempts to connect to NYU Wi-Fi. However, this may not be true for all devices. If you're unable to connect because of this, you can forget and then re-add "nyu."

Once "nyu" has been forgotten, it will reappear in the list of available networks. You can then follow the instructions to connect to it again, using your new password.

Phones, computers, tablets, and other mobile devices do not employ sophisticated measures to determine which network they should connect to. They grab the first one available. In order to be certain that your device is connected to the optimal network, it’s sometimes necessary to forget other networks.

Our devices can end up with a long list of Wi-Fi networks we onced connected to but are now no longer needed—hotel Wi-Fi, for example, or airports, municiple spaces with free Wi-Fi, or a restaurant you won't be going back to. You can clear up clutter, prevent unexpected connections, and help improve the cybersecurity of your device by forgetting these networks.

Although a network will remain available for future use, even after you've forgotten it, there may be times when you don't want to clear the saved credentials entirely (for instance, if it's particularly complex password you don't want to retype) but you also want to prevent your device from connecting to it unexpectedly. If this is the case, you can turn off autoconnect for that network. This process varies by device.

Areas covered by NYU Wi-Fi provide the best speeds and reliability.

Note: because of the nature of wireless radio signals, you may be able to connect to NYU Wi-Fi outside of a designated area (such as on the street outside of a building with NYU Wi-Fi). In these cases, incidental coverage outside of the designated space may be unreliable.

Trying to authenticate with an NYU password that has expired, or that has a typo in it, is one of the most common causes of issues connecting to Wi-Fi. Luckily, it's also easy to fix.

Did you reset your password since the last time you connected to NYU Wi-Fi?

If you've reset your password for any reason, make sure your device is using the new password when it tries to connect. The way to do this varies by device. Some will prompt you to re-enter your password if authentication fails. Others may fail to connect without warning you.

The best way to make sure you're using your current password is to forget then rejoin the "nyu" network, using your new password.

Using your current password but still not able to connect? Check for typos.

Making a typo while entering your NYU password into your device's Wi-Fi settings is common. If your device doesn't have the option to display your password, it may still show you each character briefly so you can confirm it as you type.

In some rare cases, it may be a password-syncing issue.

Although it's not common, it is possible for a password to get "out of sync" between NYU services. If you know you're using your current password and you've typed it in correctly, but you are still having trouble, you can set a new password on the NYU Start Page, then forget and rejoin the nyu Wi-Fi network, entering the new password you just created.

If you’re connected to any wireless network other than "nyu" then you may experience slow or unreliable service. Wi-Fi signals are not entirely contained within the buildings. This means that a Wi-Fi signal may overflow into nearby streets and spaces. Because most devices are not very smart about how they detect and connect to a signal, it's possible your device may latch onto a nearby network you've used before, rather than  "nyu."

To prevent this, you can forget the network or disable auto-connecting.

Because devices will often switch without warning from one network to another, yours may be connected to your carrier’s cell network in an area where cell reception is weak, instead of NYU Wi-Fi.

One of the most common issues mistaken for a slow Wi-Fi is actually a slow-loading web page or app.

• Try quitting and reloading the page or app.
• If you want to test your connection, try loading a different page or run a connection speed test (see below for additional details).
• You may see an alert below the address bar of your browser warning that a page is causing your browser to slow down, with an option to end the page's attempt to load.
  

If you haven’t turned off your computer or device or quit your browser in a long time, apps and processes can build up, taking up memory and causing slow performance. This is especially true if you’ve loaded media-rich web pages or are running bandwidth-intensive apps. You may also experience slow performance if you have a large number of browser tabs open. NYU IT recommends that you shut down your computer at least once a week, and periodically quit your browser and clear its cache.