Watch the video NYU Wi-Fi - Connecting to the Wireless Network.
Top Support Articles
- Setup and connection instructions
- Access locations
- Troubleshooting connection or reception problems
- Navigating Wireless SSIDs
- Connecting to the "nyuguest" network
- Remote Wi-Fi (Eduroam): Determining if you should use the 2.4 GHz nyu-legacy wireless network
- Systems and security requirements
- Making phone calls in poor coverage areas with NYU Wi-Fi calling
- Browse all NYU Wi-Fi knowledge
- Browse all Remote Wi-Fi (Eduroam) knowledge
Watch the video NYU Wi-Fi: Troubleshooting Your Connection.
There are a number of factors at play when troubleshooting wireless connectivity or performance issues. Below are a few helpful tips for a smooth wireless experience. For additional help, please see this Servicelink article on NYU Wi-Fi troubleshooting steps.
Ensure that 'nyu' is the only network defined in the AirPort preferred networks list. 'nyu-legacy', 'nyuguest', 'nyuguest-legacy', and 'eduroam' (Remote Wi-Fi (Eduroam)) should not be configured as wireless networks. 'eduroam' does not allow wireless clients to choose their wireless frequency, and this may result in clients being automatically downgraded to older wireless frequencies such as the 2.4GHz band.
Verify that your laptop’s wireless card is using the latest software from the card manufacturer and not the laptop manufacturer. If a Windows laptop experiences unreliable connectivity such as dropped connections, or if you are repeatedly prompted to provide a username and password, then this may indicate a compatibility issue with the wireless card software in use.
Apple laptop users can click on the AirPort icon on the task bar while holding down the 'option' key to test wireless signal strength. Information will be displayed relative to the network the device is connected to. The RSSI value is the received signal strength and should ideally fall into the -50 dBm - -71dBm range.