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About the NYU IT Service Desk

Contact the IT Service Desk  

New York Campus

  • For help by telephone, NYU community members in New York can call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week. (On campus in New York, simply dial 8-3333.)
  • For help online, search NYU ServiceLink or submit your question (including as many details as possible) using the Get Help from NYU IT form (NetID and password required). A representative will respond to you by email within one business day.
  • In-person IT Service Desk support in NYC is available by appointment from Monday to Friday, 9:00am - 5:00pm ET (excluding University Holidays). 9:00am - 5:00pm ET. The Service Desk will also accept unscheduled walk-ins at 10 Astor Place, 4th floor on a first-come-first served basis, but unscheduled visitors may need to wait in the elevator vestibule until a support agent is available. The use of masks is encouraged, but not required.

Abu Dhabi Campus

  • NYU community members at NYU Abu Dhabi can contact the IT Service Desk 24 hours a day, seven days a week by sending email to nyuad.it@nyu.edu or by calling 971-2-628-8888 (or simply 8-8888 from on-campus phones).
  • NYU Abu Dhabi IT Support Center walk-in assistance is available on the ground floor of the Campus Center (C2) building. Check the NYU Abu Dhabi Intranet for current hours (login required).
  • The Center for Academic Technology (CAT) is the one-stop-shop where NYU Abu Dhabi students, faculty, and staff can receive help with their academic technology needs. For service details, please visit the CAT website or email nyuad.academictech@nyu.edu.

Shanghai Campus

  • NYU community members at NYU Shanghai can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to shanghai.it.help@nyu.edu, or by calling 9-5555 (from on-campus phones) or 86-21-20595555 (from off-campus phones).
  • For help online, search the ServiceLink knowledge base.
  • In-person assistance is also available at the Walk-in Support Center (see website for location and hours).
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NYU Global Academic Centers

Accra  

  • For help by telephone, call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week.
  • For help online, search the ServiceLink knowledge base, or submit your question (including as many details as possible) using the contact form or by sending email to AskIT@nyu.edu. A representative will respond to the email address you supply within one business day.

Berlin

NYU community members at NYU Berlin can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 49-30-290291-333 (or simply 9-1333 from on-campus phones).

Buenos Aires

NYU community members at NYU Buenos Aires can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 4828-5233 (or simply 833 from on-campus phones).

Florence

NYU community members at NYU Florence can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 39-055-5007-777 (or simply 0-7777 from on-campus phones).

London

NYU community members at NYU London can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to nyul.it.help@nyu.edu, or by calling 020-7907-3333 (or simply 7-3333 from on-campus phones).  

Los Angeles

NYU community members at NYU Los Angeles can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 1-212-998-3333.

Madrid

NYU community members at NYU Madrid can contact the IT Service Desk by submitting a question (including as many details as possible) by sending email to AskIT@nyu.edu or by calling 34-91-904-42-63 (or simply 4-4263 from on-campus phones). 

Paris

NYU community members at NYU Paris can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 01-53-73-28-33 (or 3-2833 from on-campus phones).

Prague

NYU community members at NYU Prague can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 420-2-20-311-433 (or 1-1433 from on-campus phones).

Sydney

NYU community members at NYU Sydney can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, or by sending email to AskIT@nyu.edu.

Tel Aviv

NYU community members at NYU Tel Aviv can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 972-3-715-9733 (or 5-9733 from on-campus phones).

Washington, DC

NYU community members at NYU Washington, DC can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 202-654-8333 (or 4-8333 from on-campus phones).