Getting an error message when trying to submit an online request to the Office of Global Services? Try these tips so that you can successfully submit your form. If you still continue to experience problems after trying these things, send an email to email@example.com with:
Use and adjust information based on How to Clear Your Web Browser’s Cache, Cookies, and History.
Any file you upload should be in .pdf or .jpg format and no larger than 20 MB. Use and adjust information based on How to reduce PDF file size.
Mac Users: Change the file name of the documents you upload to the online request form. File names that have special characters, such as slashes, can sometimes cause problems for Mac users trying to upload documents to our system. Remove any special characters, and try to upload the document again.