The NYU Office of Global Services normal business hours are Monday - Friday from 9am to 5pm. If you have an immigration concern during our closed hours, you can find here information that will give you the most direct path to help.
We will monitor phones and emails during the Winter Break, Saturday, December 23 - Monday, January 1, on a limited basis. We've compiled here a list of the most common concerns we see when our office is closed.
Common situations and concerns for international students:
Please review how to get a travel signature. If you intend to return to the US during our office closure or less than one week after the OGS reopens in January, pay close attention to the information on “returning within one week” under the guidance on getting a travel signature from “outside New York City or the US.”
It’s possible for you to get a travel signature from outside of US. Please review how to get a travel signature. If you intend to return to the US during our office closure or less than one week after the OGS reopens in January, pay close attention to the information on “returning within one week” under the guidance on getting a travel signature from “outside New York City or the US”
Please review the information on our executive order page for the latest update on how your travels may be affected and what resources exist for you.
If you are a citizen of one of the countries that has at any point been included in the travel ban executive orders, we recommend you to provide your information to both us and the NYU Immigrant Defense Initiative by filling out this international travel form if you decide to travel internationally for any reason.
Contact your school and/or department to inform them of your situation and find out what the latest possible date is that you can return to begin the spring semester. Please note, the earliest the OGS can contact the US Department of State on your behalf is 60 days from the date of your interview.
Common situations and concerns for students needing help with visas for countries other than the US:
You should contact the consulate that cancelled your appointment to ask when the next available appointment is. After taking the next available appointment, you should continually monitor the consulate’s website for new earlier appointments. We are unable to secure a new appointment for you and have no authority to influence the processing times or policies of consulates.
Please refer back to the emails you have received from the OGS. These emails include a link to our comprehensive visa instructions which will give you an idea of where you are in the process. There is also helpful information on our Visas for NYU Study Abroad pages.
Please refer to the visa instructions the OGS emailed to you. Also refer to GlobalChek Plus which is available on the bottom left side of the page after you log into NYU Home.
If a true emergency has developed and you need your passport for international travel, you should contact the consulate where you submitted your application. In some cases, withdrawing your passport may mean you have withdrawn your entire visa application. You may need to start the visa process over again from the beginning. The consulate will be able to inform you about any impact withdrawing your passport would have.
If you have an immigration emergency not addressed above:
Please call NYU Public Safety at 212-998-2222.
In a life- or limb-threatening emergency:
Call 911 to reach New York City Emergency Services.
Then call NYU Public Safety at 212-998-2222 to report the emergency.
For urgent medical needs:
For urgent mental health needs:
NYU Wellness Exchange
24 hour/7 day a week private counseling and resource hotline