Current students can see a StudentLink Counselor in-person by getting a spot the same day by using our queuing system. You can get a spot by text, book a Zoom appointment online, send us an email, or use our kiosks in-person.

Please note that we are closed from 4PM EST on Friday, February 16, 2024 to Monday, February 19, 2024 in observance of President's Day. We will return to our regular business hours on Tuesday, February 20, 2024.

Updated: February 14, 2024

StudentLink Counselors

Questions about your financial aid, your bill, a payment, or your transcript? A StudentLink Counselor can help you with that! There are three ways in which you can speak with a StudentLink Counselor: in-person, via Zoom, or through email. We encourage students to use our online services whenever possible in order to reduce density at our centers. Together, we can keep each other safe! Regardless of the method you choose, we're committed to bringing you the same great service you've come to expect from StudentLink.

In-Person Visit  |  Zoom Appointment  |  Email

In-Person Visit

Students can get a spot in line to see a StudentLink Counselor in-person at one of our locations. You will also be given estimated wait time or you can ask for more time before you are seen.

Zoom Appointment

Zoom appointments are available for questions related to financial aid, registration and records, and billing only.

Follow The Instructions Below To Schedule An Appointment

  1. Click on Book Zoom Appointment to be redirected to the new StudentLink online appointment system.
  2. To begin, input your phone number and select the “Next” button; please be advised that standard text messaging rates will apply.
  3. Select your preferred pronouns and select the “Next” button.
  4. Enter your Netid if applicable. If you do not have a Net ID please select the “Next” button.
  5. Enter your First and Last Name and then select the “Next” button.
  6. Select your Zoom appointment time. Please be advised the Zoom appointments are conducted from 9:20 am to 4:40 pm on Monday and Thursday; 10:00 am to 4:40 pm on Tuesday, Wednesday, and Friday . Appointments can only be scheduled up to 3 days in advance.
  7. After you have selected your appointment time you will be required to enter your email address. Please select the best email address to contact you as you will receive an email with your appointment confirmation and Zoom link. Select the “Next” button. Current NYU students are encouraged to use your NYU email (eg.
  8. Finally, you have completed creating your FlexAppointment. You will be prompted with a confirmation code, save this code as you will receive a text to your mobile phone with the next steps.

The Next Steps Are As Follows:

  • You will receive a Zoom link via SMS to the phone number you used when booking this appointment a few minutes prior to your scheduled appointment date and time. Please be prepared to copy the Zoom appointment link into your browser, if you would like to use a device other than your mobile phone for the meeting. 
  • Please be sure to check your cell phone on the date and time of your Zoom appointment and have a camera-enabled device for your Zoom appointment.
  • You may be asked to show your NYU ID card or a valid identification to the counselor at the start of the meeting
  • Your appointment will be conducted on Zoom for 20 minutes only. 
  • We ask that you arrive on time for your Zoom session.
  • Follow-up sessions are an option if you have additional questions that may exceed the 20-minute session.

If you have questions about using our new Zoom appointment system, please email with the detail of the issue you have.


You can also email your Billing, Financial Aid, Registrar questions to StudentLink and a counselor will review your account and respond to you. Email from your NYU email and our staff will get back to you within two business days.

Other inquiries may take longer depending on the volume of emails.

Office of Global Services (OGS)

International students and students studing away continue to be supported by the Office of Global Services remotely. However, some in-person services are resuming. Check the options below for more information.

F1/J1 Visa Holder Advising  |  Advising for Visas for Study Abroad  |  Document Pick Up  |  Travel Signatures

F1/J1 Visa Holder Advising

International students studying at NYU on either a F1 or J1 visa can speak with an OGS advisor in three ways: through email, via Zoom or in-person appointment.  

Please check the OGS website for instructions on how to meet with an OGS Inbound Advisor.

Advising for Visas for Study Abroad

There are three ways in which you can speak with an OGS outbound immigration advisor: through email, via Zoom advising, or by in-person advising. 

With questions related to the visa process while you study away, please contact the Outbound Student Services team.


Document Pick Up

Students are encouraged to conduct and receive digital documents in order to minimize in-person contact. Due to the COVID-19 situation and based on recent guidance from the US government, Office of Global Services staff are currently issuing digitally signed I-20s. This means that if you are a student in F-1 status and you apply for anything requiring a new I-20 (for example, a travel signature, OPT, CPT, etc.), you will receive a digital I-20 at your NYU email account instead of receiving a new, printed I-20 once your document is ready.

Students in J-1 status will still receive a printed DS-2019 if they require a new DS-2019 as government guidance has not yet been released on digital DS-2019s.

Students that must physically pick up their documents may do so at the StudentLink Center. Get a spot in line here

Before arriving at the Center, students should check for the following:

  • Received an email from OGS notifying them that the document is available at the StudentLink Center location, and
  • Check the document pick up location on the email.

Travel Signatures

Although OGS does not advise for you to travel internationally at this time, if you are traveling and need a travel signature on your I-20 or DS-2019, you may request a travel signature remotely by completing the OGS document release form.

Office of Global Programs (OGP)

In-person advising at our Manhattan location is currently by appointment only and must be made 24 hours in advance. Representatives from the Office of Global Programs are also available by Zoom or email. Complete the Global Program Inquiry Form for assistance.

Payments, Petty Cash, Payroll Pickup

Please note that due to the recent rise in COVID-19 cases, only the Manhattan cashiering area will be open for limited services. Please refer to the StudentLink mainpage for office hours

Students looking to make in-person payments (cash, check, or money order) or pick up petty cash reimbursements may do so at either StudentLink Center location. Those looking to pick up their payroll check, please refer to this map for your assigned pick up location. Payroll pickup location is based on your work location.

Once you're ready to come in, simply select which center you'd like to visit and then select the service that best fits your needs to get a spot in line. An appointment is not needed for these services.

  • Payment Only: Make a payment using cash, check, or money order
  • Payroll Pickup: Pick up a paycheck
  • Petty Cash: Pick up cash for a student reimbursement
Please confirm our office hours before coming in.
Employees are encouraged to enroll in direct deposit for a more secure and simple way to receive their pay. Follow these steps to enroll in direct deposit in PeopleSync (PDF).

Transcripts, Enrollment/Degree Verification, Diploma Pickup

While most of these services are now once again offered in-person, they continue to be available online. Please read carefully to see if coming in-person is necessary.

Transcripts  |  Enrollment/Degree Verifications  |  Diploma Pickup



Students and alumni are encouraged to submit a transcript request online which NYU will send by mail (free of charge) or email.


Currently registered students can request their transcript in-person at the StudentLink Center. Currently registered students must comply with all of the current University health and safety protocols including complying with the vaccination/booster requirement, etc. Get a spot in line here

Enrollment/Degree Verifications


Students are highly encouraged to request an enrollment verification online which can be downloaded immediately from Albert. If you cannot access Albert, NYU can also send by an enrollment verification by mail or email. Alumni may also request a degree verification letter.


Enrollment and Degree Verifications can also be provided in-person at one of our centers. Get a spot in line here should you prefer this option.


Diploma Pickup

Students should request your diploma to be mailed by contacting Graduation Services. Due to the the health and safety guidelines, alumni are not able to access campus buildings at this time.


Passport Photo & Notary Services

Passport Photo Services

Your passport photographs can be taken and printed the same day. Every passport photo meets strict United States, United Arab Emirates, or Chinese government requirements. Please check to determine if these requirements also meet your consulate/application requirements.

Printed photos that meet each of the above countries' requirements must be ordered in a set of two as a mininum and will come with a digital file sent to you. We cannot process single printed photo requests. Payment must be made with a credit or debit card online prior to having your photograph taken. Along with receiving your printed photos in-person, digital passport sized photos will also be sent to your NYU net ID email. 

Passport Photo services are provided during our office hours and until 30 minutes before the end of the office hours each day.  

Notary Services


Please note that the notary publics at the StudentLink Center are not commissioned for Remote Online Notarization (RON).


If you're in New York City, and require an original notary signature on a document, you may come in-person to our Brooklyn or Manhattan location to have a StudentLink Counselor notarize your document. Please ensure you bring a government-issued photo ID when having documents notarized. It is important that documents remain unsigned until in front of one of our notaries.

Get a spot in line here.