Starting August 1, 2022, current students can see a StudentLink Counselor in-person by getting a spot the same day by using our queuing system. You can get a spot by text, website, or our kiosks in-person. You can find more information on how to get a spot in line here.

All University COVID-19 health and guidelines remain in place. In-person visits are only available to current students, faculty, and staff.

Updated: February 24, 2023

StudentLink Counselors

Questions about your financial aid, your bill, a payment, or your transcript? A StudentLink Counselor can help you with that! There are three ways in which you can speak with a StudentLink Counselor: in-person, via Zoom, or through email. We encourage students to use our online services whenever possible in order to reduce density at our centers. Together, we can keep each other safe! Regardless of the method you choose, we're committed to bringing you the same great service you've come to expect from StudentLink.

In-Person Visit  |  Zoom Appointment  |  Email

In-Person Visit

Students can get a spot in line to see a StudentLink Counselor in-person at one of our locations. You will also be given estimated wait time or you can ask for more time before you are seen

NOTE: While in our centers, all visitors are required to comply with NYU's health protocols. This includes being authorized to be on campus (including the completion of the Violet Go pass).


* Due to current NYU guidelines, we are only able to allow current students who have met building access protocols into our centers. Parents or family members who wish to discuss questions or concerns require a valid Consent to Disclose Student Information form on file from the student and should make a Zoom appointment or send us an email.

Zoom Appointment

Zoom appointments are available for questions related to financial aid, registration and records, and billing only. You can schedule a Zoom meeting with a StudentLink Counselor during our office hours. Follow the instructions below to schedule an appointment:

  1. Click on Book Zoom Appointment.
  2. Make sure you're signed into your NYU email. Click on any of the available time slots. (Note the time zone of your NYU calendar. It may be different than ET.)
  3. Click "save" for the appointment slot you wish to make. (Please try to make one appointment only.)
  4. The appointment and the details should then show up on your own Google calendar.
  5. On the day and time of your appointment, return to your own Google calendar and click the Zoom link.
  6. Wait for the StudentLink Counselor to admit you into the Zoom meeting.
For additional help, please visit Zoom's website to learn how to join a Zoom meeting.

Need help? Watch this video on how to make a Zoom appointment with an NYU StudentLink Counselor.


You can also email your Billing, Financial Aid, Registrar questions to StudentLink and a counselor will review your account and respond to you. Email from your NYU email and our staff will get back to you within two business days.

Other inquiries may take longer depending on the volume of emails.

Office of Global Services (OGS)

International students and students studing away continue to be supported by the Office of Global Services remotely. However, some in-person services are resuming. Check the options below for more information.

F1/J1 Visa Holder Advising  |  Advising for Visas for Study Abroad  |  Document Pick Up  |  Travel Signatures

F1/J1 Visa Holder Advising

All immigration advising for international students studying at NYU on either a F1 or J1 visa is being held online through Zoom. If you need to speak with an OGS advisor, please schedule an online advising appointment.

Need help booking an appoinment? Check these instructions for scheduling an online appoinment with an OGS Inbound Advisor.

Advising for Visas for Study Abroad

All immigration advising for students studying abroad is being held online through Zoom. If you would like to speak to an OGS Outbound Advisor about the immigration and visa requirements for your upcoming study abroad, you can schedule a virtual advising appointment.

Need help booking an appointment? Check these instructions for scheduling an online appointment with an OGS Outbound Advisor.

Document Pick Up

Students are encouraged to conduct and receive digital documents in order to minimize in-person contact. Due to the COVID-19 situation and based on recent guidance from the US government, Office of Global Services staff are currently issuing digitally signed I-20s. This means that if you are a student in F-1 status and you apply for anything requiring a new I-20 (for example, a travel signature, OPT, CPT, etc.), you will receive a digital I-20 at your NYU email account instead of receiving a new, printed I-20 once your document is ready.

Students in J-1 status will still receive a printed DS-2019 if they require a new DS-2019 as government guidance has not yet been released on digital DS-2019s.

Students that must physically pick up their documents may do so at the StudentLink Center. Get a spot in line here

Before arriving at the Center, students should check for the following:

  • Received an email from OGS notifying them that the document is available at the StudentLink Center location, and
  • Check the document pick up location on the email.

Travel Signatures

Although OGS does not advise for you to travel internationally at this time, if you are traveling and need a travel signature on your I-20 or DS-2019, you may request a travel signature remotely by completing the OGS document release form.

Office of Global Programs (OGP)

In-person advising at our Manhattan location is currently by appointment only and must be made 24 hours in advance. Representatives from the Office of Global Programs are also available by Zoom or email. Complete the Global Program Inquiry Form for assistance.

Payments, Petty Cash, Payroll Pickup

Please note that due to the recent rise in COVID-19 cases, only the Manhattan cashiering area will be open for limited services. Please refer to the StudentLink mainpage for office hours

Students looking to make in-person payments (cash, check, or money order) or pick up petty cash reimbursements may do so at either StudentLink Center location. Those looking to pick up their payroll check, please refer to this map for your assigned pick up location. Payroll pickup location is based on your work location.

Once you're ready to come in, simply select which center you'd like to visit and then select the service that best fits your needs to get a spot in line. An appointment is not needed for these services.

  • Payment Only: Make a payment using cash, check, or money order
  • Payroll Pickup: Pick up a paycheck
  • Petty Cash: Pick up cash for a student reimbursement
Please confirm our office hours before coming in.
Employees are encouraged to enroll in direct deposit for a more secure and simple way to receive their pay. Follow these steps to enroll in direct deposit in PeopleSync (PDF).
NOTE: While in our centers, all visitors are required to comply with NYU's health protocols. This includes wearing a mask, keeping six feet of distance from others, and being authorized to be on campus (including the completion of the Daily COVID-19 Screener).

Transcripts, Enrollment/Degree Verification, Diploma Pickup

While most of these services are now once again offered in-person, they continue to be available online. Please read carefully to see if coming in-person is necessary.

Transcripts  |  Enrollment/Degree Verifications  |  Diploma Pickup



Students and alumni are encouraged to submit a transcript request online which NYU will send by mail (free of charge) or email.


Currently registered students can request their transcript in-person at the StudentLink Center. Currently registered students must comply with all of the current University health and safety protocols including complying with the vaccination/booster requirement, completing Violet Go, etc. Get a spot in line here

Enrollment/Degree Verifications


Students are highly encouraged to request an enrollment verification online which can be downloaded immediately from Albert. If you cannot access Albert, NYU can also send by an enrollment verification by mail or email. Alumni may also request a degree verification letter.


Enrollment and Degree Verifications can also be provided in-person at one of our centers. Get a spot in line here should you prefer this option.


Diploma Pickup

Students should request your diploma to be mailed by contacting Graduation Services. Due to the the health and safety guidelines, alumni are not able to access campus buildings at this time.


Passport Photo & Notary Services

Passport Photo Services

Your passport photographs can be taken and printed the same day. Every passport photo meets strict U.S. government requirements (2 inches by 2 inches). Please check to determine if these requirements also meet your consulate/application requirements. Payment must be made with a credit or debit card online prior to having your photograph taken. Passport Photo services are provided during our office hours.

Digital passport sized photos are only available by request only.

Passport photo services is available until 30 minutes before the end of the office hours each day.

NOTE: While in our centers, all visitors are required to comply with NYU's health protocols. This includes wearing a mask, keeping six feet of distance from others, and being authorized to be on campus (including the completion of the Daily COVID-19 Screener).

Due to current NYU guidelines, we are only able to allow current students, faculty, and staff who have met building access protocols into our centers for passport photo services. Alumni and NYU community members who do not have building access clearance, are unable to use this service.

Notary Services


New York Executive Order 202.7, which allowed for remote notarial acts, expired on June 24, 2021. The StudentLink Center is no longer able to offer online notary services.


If you're in New York City, and require an original notary signature on a document, you may come in-person to our Brooklyn or Manhattan location to have a StudentLink Counselor notarize your document. Please ensure you bring a government-issued photo ID when having documents notarized. It is important that documents remain unsigned until in front of one of our notaries.

Get a spot in line here.