StudentLink Center Modified Services
Our centers are currently open with reduced capacity for in-person appointments as well as payment, student reimbursement, and payroll pickup services. Please refer to the modified services list for guidance.
To speak with a StudentLink Counselor you may also make a Zoom appointment or email us for virtual assistance.
Updated: March 23
Questions about your financial aid, your bill, a payment, or your transcript? A StudentLink Counselor can help you with that! There are three ways in which you can speak with a StudentLink Counselor: in-person, via Zoom, or through email. We encourage students to use our online services whenever possible in order to reduce density at our centers. Together, we can keep each other safe! Regardless of the method you choose, we're committed to bringing you the same great service you've come to expect from StudentLink.
Both of our locations in Manhattan and Brooklyn are open again but with a few modifications. Students* will be required to book an appointment online to meet with a StudentLink Counselor in order to ensure reduced density in our centers.
Select which center you'd like to visit and then select StudentLink Appointments to begin. You'll then be able to select a date and time that works best for you.
You can schedule a Zoom meeting with a StudentLink Counselor! Counselors will be available Monday - Friday from 9am to 5pm ET. Follow the instructions below to schedule an appointment:
- Click on Book Zoom Appointment.
- Make sure you're signed into your NYU email. Click on any of the available time slots. (Note the time zone of your NYU calendar. It may be different than ET.)
- Click "save" for the appointment slot you wish to make. (Please try to make one appointment only.)
- The appointment and the details should then show up on your own Google calendar.
- On the day and time of your appointment, return to your own Google calendar and click the Zoom link.
- Wait for the StudentLink Counselor to admit you into the Zoom meeting.
You can also email your questions to StudentLink and a Counselor will review your account and respond to you. Email email@example.com from your NYU email and our staff will get back to you within two business days.
International students and students studing away continue to be supported by the Office of Global Services remotely. However, some in-person services are resuming. Check the options below for more information.
All immigration advising for international students studying at NYU on either a F1 or J1 visa is being held online through Zoom. If you need to speak with an OGS advisor, please schedule an online advising appointment.
Need help booking an appoinment? Check these instructions for scheduling an online appoinment with an OGS Inbound Advisor.
All immigration advising for students studying abroad is being held online through Zoom. If you would like to speak to an OGS Outbound Advisor about the immigration and visa requirements for your upcoming study abroad, you can schedule a virtual advising appointment.
Need help booking an appointment? Check these instructions for scheduling an online appointment with an OGS Outbound Advisor.
Students are encouraged to conduct and receive digital documents in order to minimize in-person contact. Due to the COVID-19 situation and based on recent guidance from the US government, Office of Global Services staff are currently issuing digitally signed I-20s. This means that if you are a student in F-1 status and you apply for anything requiring a new I-20 (for example, a travel signature, OPT, CPT, etc.), you will receive a digital I-20 at your NYU email account instead of receiving a new, printed I-20 once your document is ready.
Students in J-1 status will still receive a printed DS-2019 if they require a new DS-2019 as government guidance has not yet been released on digital DS-2019s. Students that must physically pick up their documents may do so at the StudentLink Center.
Students who only need to pick up their OGS document do not require an appointment. Before arriving at the Center, students should check for the following:
- Received an email from OGS notifying them that the document is available at the StudentLink Center location,
- Check the document pick up location on the email, and
- Do not arrive before your document pick up time. Due to social distancing, the StudentLink Center locations will not have sufficient waiting spaces.
Although OGS does not advise for you to travel internationally at this time, if you are traveling and need a travel signature on your I-20 or DS-2019, you may request a travel signature remotely by completing the OGS document release form.
Students looking to make in-person payments (cash, check, or money order) or pick up petty cash reimbursements may do so at either StudentLink Center location. Those looking to pick up their payroll check, please refer to this map for your assigned pick up location. Payroll pickup location is based on your work location.
Once you're ready to come in, simply select which center you'd like to visit and then select the service that best fits your needs to get a spot in line. An appointment is not needed for these services.
- Payment Only: Make a payment using cash, check, or money order
- Payroll Pickup: Pick up a paycheck
- Petty Cash: Pick up cash for a student reimbursement
Students and alumni are encouraged to submit a transcript request online which NYU will send by mail (free of charge) or email.
Should you need your transcript more urgrently, in-person transcript requests have resumed at both of our centers. Simply make an appointment and we'll provide your transcript on the spot.
Students are highly encouraged to request an enrollment verification online which can be downloaded immediately from Albert. If you cannot access Albert, NYU can also send by an enrollment verification by mail or email. Alumni may also request a degree verification letter.
Enrollment and Degree Verifications can also be provided in-person at one of our centers. Please make an appointment should you prefer this option.
Students should request your diploma to be mailed by contacting Graduation Services. Due to the the health and safety guidelines, alumni are not able to access campus buildings at this time.
Passport Photo Services
Passport photo services have resumed at both StudentLink Center locations.
This service is available Monday - Friday, 9:30am - 4:30pm. No appointment is needed.
Your passport photographs can be taken and printed the same day. Every passport photo meets strict U.S. government requirements (2 inches by 2 inches). Please check to determine if these requirements also meet your consulate/application requirements. Payment must be made with a credit or debit card online prior to having your photograph taken.
Please note that a digital copy is not provided.
NOTE: While in our centers, all visitors are required to comply with NYU's health protocols. This includes wearing a mask, keeping six feet of distance from others, and being authorized to be on campus (including the completion of the Daily COVID-19 Screener).
Due to current NYU guidelines, we are only able to allow current students, faculty, and staff who have met building access protocols into our centers for passport photo services. Alumni and NYU community members who do not have building access clearance, are unable to use this service.
Pursuant to New York Executive Order 202.7, StudentLink is able to offer remote notary services via Zoom. In order for NYU students to use this service they must:
- Be physically situated in the State of New York.
- Be able to conduct a Zoom appointment with audio and visual connectivity.
- Show a valid, government-issued photo ID during the Zoom appointment.
- Have scanning abilities to scan the signed document to the Notary.
To request to have a document notarized please email firstname.lastname@example.org to arrange a Zoom meeting time with one of our notaries.
If you're in New York City, and require an original notary signature on a document, you may book an appointment to have a StudentLink Counselor notarize your document. Please ensure you bring a government-issued photo ID when having documents notarized. It is important that documents remain unsigned until in front of one of our notaries.