The NYU StudentLink Center is a comprehensive resource for students and their families to obtain information, receive answers to inquiries and provide direction about policies, tasks and requirements related to student billing and payment, financial aid, registrar, housing, meal plans, financial education, and other student administrative areas. Our goal is to create a quality student-centered and technologically rich service model that delivers accurate and efficient student services in a comfortable and supportive environment.
We want to provide you with high quality services, efficient and accurate information, while being respectful of your time. Continuous assessment is part of our service model; therefore, we rely and use your survey responses to enhance and improve services. We want to help you, the NYU student, succeed and make your experience a pleasant and memorable one.
- Put clients as our first priority
- Provide consistent and high quality services that are efficient, accurate and student-centered
- Evolve continuously by improving consistency of service and answers
- Ensure that student and parent private information is only used for administrative purposes, while keeping such information protected and confidential
- Create an environment of teamwork and collegiality that stimulates growth and opportunity
- Educate students with either the answers or the tools needed to get the answers so they may be self-sufficient
- Leverage technology to enhance our ‘human touch’ experience and empower students by incorporating technology
- Provide transparency in communication, respect at all levels and a commitment to a never ending search for a better way to do things
Manhattan: Text NYUM to 646-846-4698
Brooklyn: Text NYUB to 646-846-4698
Visit a kiosk at our office
What happens if a StudentLink Counselor can't answer my question?
In the event that your question requires special consideration, we have specialists available who are subject-matter experts from the Registrar, Financial Aid, Bursar, Global Services, and Global Programs.
Can I just wait in person to speak to a StudentLink Counselor?
If you are here in-person already, you can use one of the kiosks to get a spot to see a staff member.
How far in advance can I get in the queue?
Getting in the queue can only be done on the day you want to come in. Unfortunately, we can’t hold a specific time for you to be seen. If you think you’re going to be delayed, you can simply use the prompts via text to push back your time to be seen. You can also check the status of your spot in line. Please note that your projected time is calculated based on the software and can adjust based on volume and staffing level.
How will I know when I will be seen by a StudentLink Counselor?
You will receive text message notifications if you provided a telephone number when you signed in.
You can also view one of the TV monitors in the Center for when a Counselor is ready for you.
There are different service options on the kiosk menu. Can I pick more than one?
Please pick the one, best service option that fits your inquiry. When you meet with a StudentLink Counselor, you can then ask other questions as well.
Can I email or call to speak to someone about my question?
You can also email your question to the StudentLink Center firstname.lastname@example.org or meet with a StudentLink Counselor virtually via a Zoom appointment.
Alternative, you can also contact the following offices.
Our staff of dedicated StudentLink Counselors and Representatives are cross-trained professionals, who work diligently to ensure that the needs and concerns of our students are heard and addressed. Our StudentLink staff works closely with the subject matter experts, our Specialists, from each area we represent. Specialists are housed within our office suite so if a student needs to see one, they are readily available. We'll be happy to help you in Spanish, Portuguese, Chinese (Cantonese and Mandarin), and Korean.
Social Media Designer/Counselor
Senior Operations Manager
Han Na Choi
The StudentLink Center Organizational Chart shows a diagram of the StudentLink center's reporting structure.
The Executive Director, Marisol Marrero, is at the top of the reporting structure. Reporting to her are two location Operations Managers (Han Na Choi for the Manhattan Center and Wanda James for the Brooklyn Center) and a Senior Operations Manager (Nilsa Lam).
The Manhattan Operations Manager oversees one Senior Counselor, five Counselors, and five Representatives. In addition, the Manhattan Senior Counselor Oversees the StudentLink Aides.
The Brooklyn Operations Manager oversees one Senior Counselor, two Counselors, and one Representative. In addition, the Brooklyn Senior Counselor Oversees the StudentLink Aides.
Lastly, the Senior Operations Manager oversees one Social Media Designer/Counselor, one Data Analyst/Counselor, and one Trainer/Counselor.
"At the StudentLink Center, diversity, equity, inclusion, and access are an integral part of our consolidated services. Our diverse team focuses on providing accessible, inclusive, equitable, and extraordinary customer service to everyone who enters the Center. We embrace our clients’ differences, regardless of race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, or veteran status. Our clients and team members’ unique characteristics are respected, valued, and celebrated."