For the best possible Albert experience, and to fix common issues with Albert, be sure to clear your cache regularly.
How to clear your cache:
- Click the gear icon at the top right to open the Settings menu. Then, select Safety and Delete Browsing History.
- Select Temporary Internet Files. Uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cache.
- Click the Delete button near the bottom of the window.
- Open your browser and click the Tools menu. Or, optionally you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window (and skip step 2).
- Click on "Delete Browsing History..."
- Select Temporary Internet Files. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
- If you want the browser to automatically clear the cache whenever you close it, close the 'Delete Browsing History' window, select 'Internet Options' from the Tools menu, and check the 'Delete Browsing history on exit' checkbox.
Note: IE8 has a feature which retains some cookies even after you clear your cache if you do not UNCHECK the "Preserve Favorites Website Data." If you truly need to clear your cache, uncheck this.
- Open your browser and click the Tools menu.
- Click the Delete Browsing History link at the top.
- Under the Temporary Internet Files heading, click "Delete files..."
- Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.
- Alternatively, clear your cache for just the current page you're visiting. Press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (square button on the toolbar with opposite-facing arrows).
On a PC, click the "Firefox" menu in the top left corner. Next, select the right arrow next to "History, " and click "Clear Recent History". Or press Ctrl+Shift+Delete to open the recent history window.
On a Mac, from the Tools menu, select "Clear Recent History" Alternately, you can press Shift-Command-Delete.
- Select Temporary Internet Files.
- Uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cache.
- Open the settings on Chrome. Click the menu icon in the upper right corner of the browser to the right. Click settings on the bottom of the menu.
- From settings, click Show advanced settings: located at the very bottom of the settings section.
- Scroll to the privacy section and click "Clear browsing data".
- Select "Empty the cache". Uncheck all other options to avoid deleting browser history, cookies and other things you may wish to retain. Change "Obliterate the following items from" to "the beginning of time."
- Click "Clear browsing data."
- Open your browser, select the Tools menu (the wrench in the upper-right corner) and select Options ("Preferences" on Mac).
- On the Under the Bonnet tab, click the Clear Browsing data... button.
- Select the Empty the cache check-box. You can also choose the period of time you wish to delete cached information using the Clear data from this period dropdown menu.
- Click "Clear browsing data."
- Open your browser, click the gear icon on the top right.
- Select "Reset Safari..." Select "Remove all website data" at the very bottom of the prompt. Check or uncheck any other categories you want reset.
- Click Reset.