Resource Center & Maintenance
Every residence hall has its own resource center open 7 days a week, 9:00am to 9:00pm during the summer term, and 12:00pm to 9:00pm during the academic year. Holiday hours may vary.
Resource Center services may include:
- Information about the residence hall, procedures, services, and activities
- Check in and check out
- Maintenance Requests
- Key return or replacement
- Mail and package pick up
Check with the Resource Center at your hall for a complete list of amenities.
Mail & Package Services
Each suite is assigned a mailbox in the residence hall's mailroom. Please check it regularly for paper mail using either the mailbox key or combination lock code given to you at check-in (if you ever forget your combination code, the Resource Center can let you know the number). You will receive an email from your Resource Center when they have logged a package for you using your email address on file. You can pick up packages at the resource center by showing your NYU ID.
Recommended mailing address format (do not include the residence hall name or NYU):
[Hall address], [room #]
[New York or Brooklyn], NY [hall zip code]
Shipping packages before arrival: Do not send boxes or packages for arrival at your residence hall before you check in.
Maintenance & Repairs
Report maintenance concerns to the residence hall Resource Center or through the FCM online work request service. Service Request forms should be submitted at the first sign of a problem.
If you live in Clark Street in Brooklyn, please submit this EHS work request form (please do not submit the online FCM work request form above). You can also go to the front desk to submit a service request. If the desk is closed, please contact the RA on duty in case of an emergency.
If there is damage in your room, do not repair it yourself. Skilled University repair personnel will remedy the situation. If your neglect or actions have created the need for repair, you will be charged for the resulting costs. General preventative maintenance and routine repairs are performed without charge to residents. Emergency repairs include major leaks and flooding, inoperative door locks, and any problem that endangers property or safety. In case of an emergency, contact the front desk or any member of the residence hall staff immediately.
Please note: The Office of Residential Life and Housing Services reserve the right to enter student rooms for emergencies, health and safety inspections, and general maintenance purposes. Because NYU residence halls are in service 12 months of the year, it may be necessary for the facilities staff to do painting or other work in your room during your occupancy. Every effort will be made to notify residents of such work in advance.
Students are not permitted to paint their rooms. Individual rooms are painted by the Housing Facilities Department on a rotating basis. If a room is to be painted while occupied, the resident will be notified in advance. Lofts or other structural modifications to an assigned residence hall space are prohibited.