Your Billing Rights
Reviewing Your Bill
After receiving your bill in eSuite, you should carefully review it for anything that looks incorrect or that you don’t understand.
You have 60 days to contact us to examine the issue.
While you can call our office, you must contact us in writing to officially make a case at:
New York University
Office of the Bursar
105 East 17th Street, 3rd Floor
New York, NY 10003
Your letter should contain:
- Your name and University ID number
- The dollar amount of the suspected error
- A description of the error and why you believe it to be one or
- A request for more information with a description of the item that is causing confusion
We’ll review your letter and contact you within 30 days of receiving it, unless we’ve corrected the error by then. You can expect to either see the error corrected or receive an explanation of why we believe the bill to be correct.
Corrections to bills are made within two billing cycles and no more than 90 days.
After we receive your letter:
- We cannot try to collect any amount you question or report you as delinquent.
- We can continue to bill for the amount in question, including finance charges.
- You do not have to pay any questioned amount while we look into your case, but you are still responsible for paying the parts of your bill that are not in question.
You are not responsible for finance charges if we find we made a mistake. However, if we determine your bill is correct, we may hold you accountable for those finance charges.
You will receive a statement outlining the amount you owe and the date your payment is due following our investigation.
Failure to Pay
You may be reported as delinquent if you fail to pay the amount we determine you owe.
If you still feel your bill is incorrect following our investigation:
- You must write to us within 10 days informing us that you refuse to pay the amount in question.
- We must inform anyone we report you to that you have a question about your bill; we must also tell you the name of anyone we report you to; and we must tell those parties that the issue has been resolved when it is settled.
- If we do not follow these rules, we cannot collect the first $50 of the questioned amount, even if your bill was correct.
Terms and Conditions
Unpaid student accounts at New York University are subject to a set of terms and conditions:
- A finance charge will be applied to unpaid student accounts from the first day of classes until the outstanding balance is paid in full. The amount of this charge is determined by applying a rate of 1 percent per month to the “average daily balance” of your account. The annual percentage rate corresponds to 12 percent.
- The “average daily balance” is calculated by looking at the beginning balance of your account, which includes any unpaid tuition and fees, each day. We then add a new charge to your account and subtract any payments or credits made to your account to determine the daily balance. The daily balances for the billing cycle are added up and divided by the total number of days in the cycle to determine the “average daily balance.”
- You will be held responsible for all associated charges including any attorney’s fees of up to one-third of the balance to the full extent permitted by law if your account is referred for collection.
- The University reserves the right to withhold registration material and all information regarding the record of any student who is in arrears in the payment of tuition, fees, loans, or other charges (including charges for interest, housing, dining, or other activities) or for as long as any arrears remain.