If you have an urgent medical or mental health concern, we've got you covered with same-day Urgent Care and Urgent Counseling. Call us to arrange a same-day session with a provider.

Please do not visit the SHC in-person without an appointment. We do not offer in-person drop-in services.

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Contact Us 24/7

Urgent Medical Concerns
(212) 443-1000

Urgent Mental Health Concerns
(212) 443-9999

Locations and Hours


Medical Urgent Care

Urgent Care is appropriate for illnesses and injuries that need same-day care, but are not life- or limb-threatening emergencies. Urgent Care sessions may take place in-person or virtually, depending on your symptoms and needs.

Please note: If you have cold, flu, or COVID-19 symptoms, please complete the self-reporting form to notify the COVID-19 Prevention & Response Team. After you submit the form, the next available team member will contact you to review your symptoms and arrange your care. If you have an urgent concern about your symptoms and can not wait to hear back from a team member, please call (212) 443-1000 and ask to speak with a nurse.

Schedule an Urgent Care Session

Urgent Care is available Monday-Friday, 9am-7pm. You need to speak with a nurse by phone to schedule an Urgent Care session. Your nurse will talk to you about your symptoms, determine if you should see a provider virtually or in-person, and schedule you for a same-day session.

To schedule an Urgent Care session, please call (212) 443-1000 and ask to speak with a nurse. If you prefer, you can submit a request through the SHC Portal to have a nurse call you instead:

  1. Log in to the SHC Portal
  2. Click "Appointments"
  3. Select "Nurse Triage for Urgent Medical Symptoms"
  4. The next available nurse will call you as soon as possible.

24/7 Support

If you have an urgent medical concern when Urgent Care is closed, call the SHC at (212) 443-1000 and ask to speak with a nurse. Your nurse will assess your condition and advise you on when and how to get care.


Urgent Counseling

If you need to speak to a counselor today, call the Wellness Exchange 24/7 hotline at (212) 443-9999 to arrange Urgent Counseling. Our counselors are here for you anytime you have a time-sensitive or urgent mental health concern.

Visit our Urgent Counseling website to learn more about what to expect and how an urgent counseling session can help you.