We’re here for you anytime you need to speak to a counselor right away about a time-sensitive or urgent issue. No appointment needed! If you need to speak to a counselor today, just call the Wellness Exchange at (212) 443-9999 to arrange urgent counseling!

Daily calendar icon showing today marked with a check


When should I use urgent counseling ?

If you need to speak to a counselor today, call the Wellness Exchange at (212) 443-9999 to arrange an urgent counseling session. Urgent counseling is for when you have a time-sensitive or critical issue, such as:

  • You have a problem that can't wait
  • You don't feel safe or have a concern for the safety of another
  • You experienced something scary or traumatic
  • You're having suicidal thoughts
  • You experienced sexual assault or want to discuss a sexual misconduct issue

If a problem feels urgent to you, it's urgent to us. Call the Wellness Exchange at (212) 443-9999 to speak with a counselor.

How it Works

How do I connect with a counselor?

Call the Wellness Exchange at (212) 443-9999 and we’ll arrange for you to meet with the next available counselor on Zoom. Urgent Counseling Zoom sessions are available Monday-Friday, 9am-5pm – and counselors are available by phone 24/7.

If you need to speak to a counselor anytime, call the Wellness Exchange 24/7 hotline at (212) 443-9999.

What should I expect from my session with a counselor?

Your counselor will ask you a few questions to assess your circumstances and make sure you're safe. After that, you and your counselor will talk about any urgent concerns and make a plan for next steps.

This isn’t an “emergency”. Can I still have an urgent counseling session?

If you need to speak to a counselor today, urgent counseling is here for you! Urgent counseling is for when you have a problem that can't wait. Your counselor will address your most pressing concerns to make sure you’re safe.

If your problem can wait, you can schedule a Single Session Counseling online in advance anytime you need to work through a specific concern.

Not sure if urgent counseling is right for you? Call the Wellness Exchange at (212) 443-9999 and we’ll help guide you to the most appropriate service

Can you refill my prescription?

If you’re running low on a prescription medication, psychiatry staff are available Monday-Friday, 2pm-5pm to consult around possible short-term refills until you can see your provider. Call the Wellness Exchange at (212) 443-9999 to arrange a virtual session with our psychiatrists.

If you need help after-hours or on weekends, counselors are available 24/7 by phone or chat. Call the Wellness Exchange 24/7 hotline at (212) 443-9999 or chat via the app anytime.

Contact Us

Phone

(212) 443-9999


More Counseling Options