We’re here for you anytime you need to speak to a counselor right away about a time-sensitive or urgent issue. No appointment needed! If you need to speak to a counselor today, just call the Wellness Exchange at (212) 443-9999 to arrange urgent counseling!
When should I use urgent counseling ?
If you need to speak to a counselor today, call the Wellness Exchange at (212) 443-9999 to arrange an urgent counseling session. Urgent counseling is for when you have a time-sensitive or critical issue, such as:
- You have a problem that can't wait
- You don't feel safe or have a concern for the safety of another
- You experienced something scary or traumatic
- You're having suicidal thoughts
- You experienced sexual assault or want to discuss a sexual misconduct issue
If a problem feels urgent to you, it's urgent to us. Call the Wellness Exchange at (212) 443-9999 to speak with a counselor.
How it Works
How do I connect with a counselor?
Call the Wellness Exchange at (212) 443-9999 and we’ll arrange for you to meet with the next available counselor on Zoom. Urgent Counseling Zoom sessions are available Monday-Friday, 9am-5pm – and counselors are available by phone 24/7.
If you need to speak to a counselor anytime, call the Wellness Exchange 24/7 hotline at (212) 443-9999.
What should I expect from my session with a counselor?
Your counselor will ask you a few questions to assess your circumstances and make sure you're safe. After that, you and your counselor will talk about any urgent concerns and make a plan for next steps.
This isn’t an “emergency”. Can I still have an urgent counseling session?
If you need to speak to a counselor today, urgent counseling is here for you! Urgent counseling is for when you have a problem that can't wait. Your counselor will address your most pressing concerns to make sure you’re safe.
If your problem can wait, you can schedule a Single Session Counseling online in advance anytime you need to work through a specific concern.
Not sure if urgent counseling is right for you? Call the Wellness Exchange at (212) 443-9999 and we’ll help guide you to the most appropriate service
Can you refill my prescription?
If you’re running low on a prescription medication, psychiatry staff are available Monday-Friday, 2pm-5pm to consult around possible short-term refills until you can see your provider. Call the Wellness Exchange at (212) 443-9999 to arrange a virtual session with our psychiatrists.
If you need help after-hours or on weekends, counselors are available 24/7 by phone or chat. Call the Wellness Exchange 24/7 hotline at (212) 443-9999 or chat via the app anytime.