Below are answers to frequently asked questions regarding transportation service offerings. If you have additional questions regarding service, please email firstname.lastname@example.org.
Who is permitted to use transportation services?
Any member of the NYU community who is carrying a valid NYU ID card is eligible to use NYU’s transportation services.
What forms of ID are acceptable to ride NYU shuttle buses and Safe Ride vehicles?
A valid NYU ID, Langone ID, or Alumni card is required to board any campus transportation vehicle, and it must be presented to the bus or van operator when boarding.
How I can be sure I'm boarding the correct shuttle bus?
Be sure you are at the proper bus stop to catch the bus you need. As the bus approaches you can double check the route letter and destination by looking for the digital sign on the front of the bus. Images of the types of vehicles you will encounter with our service are provided above.
What is Safe Ride?
Structured much like consumer rideshare services, Safe Ride offers point-to-point rides after regular shuttle bus hours between campus facilities in Manhattan and Brooklyn. Powered by Via, the service operates from 11 p.m. to 7 a.m.
Are food or drink allowed on shuttles or vans?
No. Please do not eat or drink while on board any vehicle.
Can I be dropped off at a location other than the designated stops?
No. Vehicles will pick up and drop off passengers at designated stops only. Drivers are not permitted to allow passengers to board after the door has been closed at a bus stop. This rule is for our passengers’ safety.
What can I expect in terms of timeliness of the shuttle buses and vans?
Scheduled times may be printed from the Department of Campus Safety website at www.nyu.edu/ride. Departure as listed within all timetables are approximate, and due to New York City traffic congestion, your trip may be delayed. Please plan your trip accordingly and allow for sufficient time when riding University Transportation vehicles. Please utilize Passio Go! for real-time bus locations and service announcements.
Are NYU's shuttles and vans accessible?
New York University's Department of Campus Safety is committed to providing quality campus transportation services to all members of the NYU community. All buses operated on our scheduled routes are accessible.
There is always a minimum of one accessible van in service during Safe Ride operating hours.
If you are a person with a disability using our service for the first time, do not hesitate to identify yourself as such, as this will help the bus and van operators to better serve you.
What should I do if I need assistance boarding or disembarking from the shuttle bus?
If you require the wheelchair lift to board, please wait until other passengers have boarded and disembarked. Position your wheelchair at least four feet back from the curb, since the lift platform or ramp will extend approximately 18 inches from the curb. Please listen and carefully follow any instructions given by the driver.
If using wheelchair-lift equipment, roll your chair forward onto the lift when the driver lowers the platform. Lock your wheelchair brakes. Once your chair is securely on the platform, the driver will activate a safety barrier to prevent your chair from rolling backward off the lift.
Once the lift has been activated, you will be raised to the level of the bus floor, where you can unlock your brakes and move off the lift.
As you board the bus, please tell the bus operator the location where you want to alight. This will allow the bus operator to properly position the bus at your destination.
Your wheelchair must be properly secured and brakes set before the driver will move the bus. A seat belt is also provided as an added securement measure. Please let the bus operator know if you need additional assistance.
At your destination, the bus operator will deploy the lift and activate the safety barrier. Carefully roll your chair onto the lift facing out and lock your brakes. When the lift reaches the ground, the safety barrier will lower and you will be able to wheel away from the lift.
If I'm at 715 Broadway in Manhattan and have a question about transportation services, who can I speak with?
Dispatchers Quetsy and Sol (photos below) from our vendor are available when shuttle buses are in service in the lobby of 715 Broadway.