Frequently Asked Questions
On this page: Department of Public Safety | Authority and Responsibilities | ID Cards | Lost and Found | Staffing for Events / Extra Staff Hours | Technical Services Requests | Reporting Incidents | Providing Feedback | Transportation Services | Safe NYU App | Training | Accreditation | Travel Safety | Emergency Preparedness
Below, you will find answers to questions we are frequently asked at NYU's Department of Public Safety. If you still have a question regarding our services or offerings, please email us at firstname.lastname@example.org. If you need immediate assistance, please call our emergency line at 212.998.2222 or the NYPD at 911.
What are the mission and core values for the Department of Public Safety?
The Department of Public Safety provides safety and security for the NYU community and its property, enabling the pursuit of academic and professional goals.
The Department’s core values are:
Professionalism: Exemplifying trusted, professional service with integrity, compassion and respect.
Excellence: Providing exceptional service through strategic planning and high-level performance, advancing preparedness in our diverse environments.
Community: Fostering diversity by cultivating strong partnerships with all members of our community.
Where can I visit Public Safety?
Public Safety has two locations ready to serve the NYU community:
7 Washington Place is open weekdays offering Lost and Found Services from 8 a.m. to 4 p.m. and ID Card Services from 8 a.m. to 6 p.m.
561 LaGuardia Place is open 24 hours a day, 7 days a week offering Security Services.
How can I contact Public Safety?
For emergencies, Public Safety can be reached by calling 212.998.2222 or by chatting via the Safe NYU app. These contact points are available 24 hours a day, 7 days a week
Public Safety’s administrative offices can be reached at 212.998.1300. This line is available weekdays from 9 a.m. to 5 p.m.
What services does NYU Public Safety provide?
Public Safety manages the following services for New York University in New York City: security services, victim services, protective services, external affairs, special events management, lost and found, transportation services, fleet management, security technology services, ID card services and training.
Public Safety works together with colleagues in Abu Dhabi and Shanghai to provide safety and security services at NYU’s portal campuses, and manages contract security at NYU’s 11 study away sites.
How do I let Public Safety know that I will be hosting a visitor?
Contact Public Safety by emailing email@example.com to advise them that you will be expecting a visitor to your residence hall, classroom, office, or other NYU location. Someone from our team will respond with any questions or requests for additional information.
How do I request a security assessment?
Contact our Enterprise Systems division by filling out our Technical Services Request Form within PublicSafetyLink to request a security assessment. A security assessment may be necessary before, during, or after construction or maintenance work in and around NYU facilities to ensure compliance with security design and operational standards. The assessment will ensure that technology can be appropriately placed, replaced or removed, in order to safeguard University assets.
What is the role Public Safety Officers have on campus?
Public Safety Officers are entrusted to maintain the safety and security of the NYU community and its property. On campus, Public Safety Officers control access at building entrances and detect, deter, and report incidents.
Can Public Safety Officers make an arrest?
No. NYU’s Public Safety Officers maintain a New York State security guard license. This license does not grant the authority to make an arrest of any individual.
Do Public Safety Officers carry weapons?
No. Public Safety Officers do not carry weapons.
Does Public Safety respond to incidents off campus?
Public Safety will take a report when a community member calls our Communications Center at 212.998.2222 from any location. However, officers will not respond physically to an incident not occurring within a facility owned, leased or maintained by NYU. Depending on the circumstances, we may share information with the NYPD to assist in a response off campus.
What level of service can I expect from a Public Safety Officer?
You should expect professional, excellent service to be provided to the NYU community at all times. This includes courteous greetings and helpful interactions, such as providing directions and signing in guests. You can share feedback by filling out our web comment form.
How do I report an unsatisfactory experience with a Public Safety Officer?
We take pride in providing professional, excellent service to our community. Please let us know if you have an unsatisfactory experience with one of our team members by filling out our web comment form. Submissions can be anonymous by writing ‘anonymous’ in the email line.
Why is it important to always carry my ID?
ID cards grant NYU community members access to campus buildings and events through either taps, swipes, or visual confirmation by Public Safety Officers. ID cards also enable community members to pay for meals, gain entrance to the athletic facilities, and can assist in other tasks on and off campus. ID cards help Public Safety ensure that the NYU community and its property remain a safe and secure environment.
Why may I be asked to show my ID card?
You may be asked to show your ID card when entering NYU facilities that are not equipped with turnstiles or gates. A Public Safety Officer at the location will visually confirm the validity of your ID card to ensure that only permitted NYU community members are accessing the facility.
Where do I pick up ID cards?
ID cards may be picked up in two locations on campus in New York: at 7 Washington Place on Washington Square, and at 2 MetroTech at the NYU Tandon School of Engineering campus in Brooklyn.
When can I pick up ID cards?
Business hours for the Card Center located on the Washington Square campus in Manhattan are 8 a.m. to 6 p.m. Monday through Friday.
Business hours for the Card Center located at the Tandon School of Engineering in Brooklyn are 9 a.m. to 5 p.m. Monday through Friday, except 10 a.m. to 6 p.m. on Thursdays only.
Who can pick up ID cards?
NYU community members may only pick up an ID that is assigned to them.
Can I submit my ID card photo online?
How can I ensure that my chosen/preferred name is noted in NYU's system of record?
What if my legal documentation doesn’t match my chosen/preferred name in the system?
This is fine, as long as your chosen/preferred name is included in NYU's systems of record - Albert for students, or PeopleSync for faculty and administrators - for the Card Center to be able to verify your identity and print your new ID card.
Is there a fee or cost to me for reprinting an ID card for a change in legal name, chosen/preferred name, or to have a photo that reflects my gender identity/expression?
No. There is no fee for updating your card for a change in legal, chosen/preferred name, or to have a photo that reflects your gender identity/expression.
Are Card Center staff able to update my chosen/preferred name for me?
No. Card Center staff work from the University's systems of record (Albert and PeopleSync) and do not have access to update personal information.
How long does it take for my new card to be printed following an update in Albert or PeopleSync?
It takes approximately 24 hours for NYU's systems to update and for the Card Center to receive your information. If you prefer, you can contact the Card Center at firstname.lastname@example.org or 212-443-CARD (2273) before visiting in person to ensure your information is correct and available to be printed on a new card.
Do I have to surrender my current ID card if I have my card reprinted?
Yes. You are only permitted to carry one NYU ID card at a time. If you are in posession of an NYU ID card, you must surrender it when you receive your updated card.
Where is Lost and Found? When is it open?
Lost and Found is located on the ground floor / 1st floor at Public Safety’s 7 Washington Place location. It is open from 8 a.m. to 4 p.m. Monday through Friday. Lost and Found is closed on the weekends.
What types of items are accepted at Lost and Found?
Mobile Devices /Laptops/Tablets
MP3 players/iPods/portable speakers
Items having ownership information
What types of items are not accepted for Lost and Found?
Perishable items / Food
Flammable items (lighters, vape pens, etc.)
Small recreational items (soccer balls, frisbees, baseballs, etc.)
Personal grooming items (combs, brushes, bows, ribbons, scrunchies, etc.)
Intentionally abandoned property (electronic equipment that obviously does not work, damaged furniture, items placed by trash containers for disposal, etc.)
How long are items kept?
Items are kept for a maximum of 30 days after they are received.
What are basic guidelines for whether additional security is needed at an event?
1. Any student event where alcoholic beverages will be served.
2. Events where VIPs are visiting and have armed security. That security must be on-duty State, Federal, or Local law enforcement personnel.
3. Any tented events.
4. Events that are open to the public where controversial speakers will be present.
Events are taken on a case by case basis and a determination on appropriate security levels is made after the specifics of the event have been relayed to NYU DPS.
How can I request security services for events or extra hours?
Please fill out the Security Staffing Request Form located on our PublicSafetyLink page to request security services for events or extra hours.
What is the cost of the service?
The cost of service depends on the size and scope of an event or request.
Current Officer billable rates are $60 per hour and Supervisor billable rates are $74 per hour.
Please fill out the Security Staffing Request Form for more information.
How early do I need to request staffing?
We ask that staffing requests are made more than 7 days before the date it is needed. Requests made less than 2 days in advance may incur short-notice fees.
Is there a short-notice fee?
Yes, the following are two fees for short notice requests. Current fees are $150 for notice less than 48 hours prior to the event, and $225 for notice less than 24 hours prior to the event.
What types of services does the Technical Services Unit provide?
The Technical Services Unit provides troubleshooting and maintenance support for Public Safety’s security technology.
What types of technology does Public Safety support?
Public Safety supports security technology including cameras, turnstiles, card readers, alarms, and other pieces of technology.
How do I report a problem with security technology on campus (i.e. cameras, turnstiles, card readers, alarms)?
Please fill out the Technical Services Request Form on our PublicSafetyLink page to contact the unit for assistance.
What is the best way to report incidents?
The best way to report an incident is to call Public Safety’s Communications Center at +1.212.998.2222. You can also chat with Public Safety via the Safe NYU app, or contact the nearest Public Safety Officer.
What response can I expect from Public Safety?
Public Safety answers calls to the Communications Center within two rings. Depending on the circumstances, Public Safety, NYPD or both may respond to the scene.
What types of incidents should I report?
You should report anything that you think may be considered a criminal incident or violation. These could be the loss of property, harassment, criminal mischief, assault or other incidents. Public Safety can then help determine the appropriate response.
How are incident reports classified?
Incidents reported to the Department of Public Safety are reviewed for pertinent details and classified according to the Clery Act Handbook definitions and/or applicable local law. New York University is committed to providing a secure environment for the campus community. As part of that effort, the University offers a variety of communications on safety issues, including the Daily Crime Log of incidents reported to the Department of Public Safety, timely warning notifications via NYU Safety Alerts, and NYU Alert emergency notifications, collectively keeping the campus community informed via phone, text messaging, email, and other channels of communication.
How does Public Safety determine what information to share in a Timely Warning - Safety Alert, for instance a description of suspects?
We release information that we are able to verify, either by way of the complainant’s report and/or any available investigative measures (for example, video review). Sharing information responsibly is a priority for us, understanding the dependency our community may have on it.
When do I call 911 vs. Public Safety?
When seconds count, getting to the right service immediately is critical. Below are some guidelines.
Call 911 when lives may be at stake, or there is the prospect of serious injury, serious crime, or serious danger:
violent crimes, particularly if the criminal may be still in the vicinity and/or if the crime involves a weapon
active threat incidents
In instances like these, we at Public Safety would call 911.
Call NYU's Department of Public Safety (212.998.2222) for:
incidents of non-violent theft
inquiries regarding security services in buildings, including ID cards and CC camera footage
all other non-violent crimes
Generally speaking, if it is a life-threatening emergency or crime, call 911. For all other incidents, please feel free to call us at Public Safety at 212-998-2222. We would also encourage you to alert Public Safety on emergency matters after calling 911 in order to access support services and coordinate follow up enforcement.
What is the best way to provide feedback to the Department of Public Safety, including service complaints, compliments, questions or ideas?
The best way to provide feedback is by filling out our web comment form. Submissions can be anonymous by filling in ‘anonymous’ in the email line.
What response can I expect when filling out the web comment form?
You will receive an automated reply notifying you that your comment was received. You will also receive an initial response from a member of Public Safety noting that your comment was routed to the appropriate team members for review. A public safety team member may contact you with additional questions or requests for information based on your comment.
Can my comment be anonymous?
Yes. Submissions can be anonymous by writing ‘anonymous’ in the email line.
What transportation services are available to the NYU community?
NYU offers seven fixed shuttle bus routes operating throughout the academic year, Safe Ride overnight service, charter services, and fleet management.
Who is allowed to use transportation services?
Any member of the NYU community who is carrying a valid NYU ID card is eligible to use NYU’s transportation services.
What is Safe Ride? What is the Brooklyn Overnight Shuttle?
Structured much like consumer rideshare services, Safe Ride offers point-to-point rides after regular shuttle bus hours between campus facilities. The service operates from midnight to 7 a.m.
In tandem with Safe Ride, NYU provides a Brooklyn Overnight Shuttle that offers after-hours service beginning and terminating at Bobst Library and making stops at 80 Lafayette, Othmer Residence Hall, and Clark Street Residence Hall.
How do airport shuttles work?
Please note that SuperShuttle has announced that it will be closing its operations effective January 1st, 2020. Therefore, airport shuttle services are currently unavailable. The Department of Public Safety is currently in the process of finding a new provider for this service and will update this page once more information is available.
What is the Safe NYU app?
Safe NYU is New York University’s free mobile campus safety app, developed by the Department of Public Safety and its Public Safety Operations division.
Who is able to access the Safe NYU app?
NYU community members with an active net ID are able to access the Safe NYU app.
What features are available on the app?
The app provides safety and security services, including: 911-calling capability for life-threatening situations, push notifications, mobile blue light: simultaneously send your location and call NYU Public Safety, and reporting of incidents or tips via in-app forms, real-time chats or voice calls.
How can I provide feedback on the app?
You can provide feedback on the Safe NYU app by tapping the About/Preferences icon on the app’s landing page, and choosing “Send App Feedback” and then “Compose Email”. Your comments will be routed to the Public Safety Operations division.
What types of training are provided to NYU's Public Safety team?
NYU Public Safety Officers take part in annual in-service training each October. All uniformed personnel receive annual in-service training on topics mandated by the New York State Division of Criminal Justice Services as a prerequisite for renewal of their security guard license. The training program takes place over seven days (40 hours per trainee). In addition to the state-mandated training program, personnel complete training in the following areas - active shooter response, emergency preparedness, security camera / access control and CPR / AED. Topics are selected to address and respond to identified needs in support of professionalizing DPS personnel.
In order to prepare for the CALEA assessment, specialized training sessions were incorporated into annual training programs for the Department’s more than 300 officers. This training included specific attention to published general orders, making Public Safety Officers, Sergeants, Lieutenants and Captains aware of their responsibilities.
What types of training are provided by NYU Public Safety to the NYU community?
Public Safety provides “Safety in the City” training sessions to NYU community members through its Community Response Unit. These trainings include how to stay safe on campus, in urban areas, at night, and online. Public Safety also offers Campus Security Authorities training to administrators and students through our Training team.
What is the best way to contact Public Safety about offering training to my department, school, unit, class?
Those interested in a presentation for their classroom, office or department should contact our Training team at email@example.com.
What is the accreditation process?
Accreditation is a process whereby campus security agencies like NYU’s Department of Public Safety must adhere to over 290 industry standards and best practices. To learn more about the accreditation process, you can visit our Accreditation page and view a video about the process.
What does being accredited mean?
Being accredited means that an organization has successfully implemented written directives, general orders, and other procedures to create a standardized, professional department, that is capable of responding successfully and consistently to the needs of its community. The NYU Department of Public Safety is the largest university campus security department to earn this prestigious recognition.
What resources does Public Safety provide for community members traveling abroad?
Public Safety provides assistance to NYU community members abroad through NYU Traveler, a system that stores travel itineraries submitted by NYU community members so they can be used if and when emergencies occur abroad.
What happens when I register a trip?
When you register a trip, NYU's Department of Public Safety can reach out to help you in case of an emergency at your destination. Before you go, we can alert you when weather or labor strikes might disrupt your itinerary. While you are away, we can establish contact when a local incident might impact you. Share your plans on NYU Traveler so our team can connect with you in critical moments.
How can NYU community members be prepared for severe weather and other emergencies?
The Department of Public Safety offers preparedness tips for a wide variety of weather-related events and emergencies, available on its webpage.
I am in a leased space or building. How do I find information about emergency procedures for my location?
We recommend that you speak with your space or building's landlord or owner to understand the emergency procedures for your location. If you have further concerns, please feel free to contact our Emergency Management team at firstname.lastname@example.org.