Information for Students

We anticipate that students will be able to begin their Fall semester studies on time. The safety of our students is of utmost priority and, should the need arise, we are prepared to make the necessary adjustments to ensure the continuity of the student experience.

NYU is continuously monitoring developments around COVID-19 and adjusting University operations accordingly. We anticipate that summer programs will move forward as planned; however, we will provide updates should there be any changes.

Yes, Spring 2020 meal plan charges will be prorated based on the closing of student residences in our New York campus as of March 23, 2020.

No, there will be no adjustments to your Spring 2020 meal plan charges.

Yes, your meal plan charges will be prorated based upon your check-out date.

Meal plan refunds will be processed beginning Friday, March 27th. Students who are enrolled in direct deposit of refunds will receive their refund by Tuesday, March 31st. Students not enrolled in direct deposit of refunds will have a check mailed on Monday, March 30th to their Permanent Address in Albert.

Prorated meal plan refunds will not be automatically applied toward any outstanding balances.  If you would like to have your meal plan refund applied to your outstanding balance, please contact the Office of the Bursar via email at bursar.studentaccounts@nyu.edu.

Students’ prorated meal plan refunds will first be applied to any outstanding meal plan charges, as shown in Albert. 

Due to the unique circumstances that required the closing of the University’s residence halls and dining facilities, the University will make a payment to you based on your housing and meal plan grant, starting March 23 to the end of the semester. The payment will be subject to tax withholdings as applicable.

Yes, the University will prorate your housing charges based on the closing date of student residences in our New York campus (March 23, 2020).

In order to ensure our students with aid do not have to worry about an in-kind reduction in their grant, scholarships will not be adjusted as a result of the changes in housing and dining proration. Even with your financial aid unchanged, you may be experiencing financial stress specifically related to COVID-19.  If that's the case, please go to the NYU Relief Grant website for additional information. If you have additional financial aid questions in general please contact the Office of Financial Aid at financial.aid@nyu.edu.

Students’ prorated housing refunds will first be applied to any outstanding housing charges, as shown in Albert. 

Even though your request to stay on campus was approved, we may have had to reassign your room in order to comply with the governor’s order to free up our residence halls.  If you were granted an exemption and had to move to a new residence hall, your housing charges remain the same.

If you had permission to move out of your space after the March 22, 2020 deadline, the Office of Residential Life and Housing Services will calculate a refund based on your actual move out date.  This refund will be applied after you have checked out.  Please contact the Office of Residential Life and Housing Services via email at housing@nyu.edu.

Housing refunds began processing on Friday, March 27th. Students who are enrolled in direct deposit of refunds will receive their refund by Tuesday, March 31st. Students not enrolled in direct deposit of refunds will have a check mailed on Monday, March 30th to their Permanent Address in Albert.

Prorated housing refunds will not automatically be applied toward any outstanding tuition charges.  If you would like to have your housing refund applied to your outstanding tuition balance, please contact the Office of the Bursar via email at bursar.studentaccounts@nyu.edu.

Please return your key by mailing it back to your residence hall by 3/31/2020. Please address it to the residence hall you lived in "In Care of: Residence Hall Director" followed by the address of your residence hall (for example: Goddard Hall, In Care Of Residence Hall Director, 79 Washington Square E, New York, NY 10003.
 
If you feel it is not possible or safe to go to the post office to mail your keys at this time, we ask that you send your keys as soon as possible.  NYU Housing will not charge a penalty fee for keys received late.

You will automatically be checked out of your hall, and we ask that you return your room key (see above).  Your belongings will be packed, shipped, or stored depending on the state of your items in your room. Residents will receive information about the packing, shipping, and storage process via NYU email, and FAQs about the process are listed below.

All packages that have not been picked up from your hall’s Resource Center by March 22, 2020 will be returned to sender. All first-class mail left in mailboxes will be forwarded to your permanent address unless you have filled out this Mail Forwarding Form. We encourage residents to use the United States Postal Service Mail Forwarding Service (available in-person at any USPS location, or online).

When President Hamilton announced the closing of the residential halls on March 16, information available supported the plan to be able to ship everyone’s belongings.  Much has happened since then, and NYU, New York City, and the metropolitan region now face a large-scale public health crisis that demands resources be temporarily diverted elsewhere to support the health and safety of those remaining on campus and in the community.  Recently placed governmental restrictions have also made the logistics of packing and shipping belongings impossible for the time being.

While we will make every effort to safeguard students’ belongings, the University cannot insure or guarantee that items will not be lost, damaged, stolen or destroyed during packing and/or while in transit or in storage, nor can the University guarantee that there won’t be delays in delivery.

Please know some details and information about the shipping and storage process may not yet be available.  The University is focused on addressing the current COVID-19 crisis in the city.  We aim to be able to provide more details in upcoming weeks.Residential Life and Housing Services are available at housing@nyu.edu.  In your email, it is helpful to include your name, NYU ID number, your residence hall assignment with your question(s). 

Residential Life and Housing Services will continue to send communications to students as the COVID-19 crisis evolves and as information becomes available.  Students should read their NYU email regularly and check the NYU COVID-19 website for updates.

Boxes will be shipped to students as soon as can be arranged.  It is not possible to predict an exact timeline given the decreasing personnel remaining on campus able to assist and the changing circumstances caused by COVID-19 and its impact in the city.  When your box is shipped, Residential Life and Housing Services will notify you so you know your belongings are on their way.

Only the pre-packed boxes that included shipping labels will be shipped.  Miscellaneous items left in the room unpacked and any large or oversized items will be placed in storage in the residential hall (see Storage FAQ below).

Large or oversized items include larger appliances (televisions, refrigerators, microwaves, etc.), large suitcases, and furniture.

NYU is not able to accommodate a different provider or allow other vendors access to the residence halls for shipments.

No. The University is prioritizing residential halls to be cleared and cleaned in order to meet the needs of COVID-19 response on campus and in the city. As a result, different residence halls will be shipping student belongings at different times.

The University must clear and clean as many rooms as possible in support of public health demands under the current COVID-19 crisis.  Rooms are needed in support of the broader community, for NYU Langone and other medical staff, and for possible use by the city or state for COVID-19 response purposes.

Items will be packed by professional movers with experience handling items of all variety with care.  NYU staff will be present in the room as belongings are packed.

Items will be labelled and stored in a locked room in your residential hall, either an available room within a unit or in a secured common area.

As each room is packed, the professional movers will label each box with the residence hall, apartment, and bedroom number so it is easily identified later.

Residential Life and Housing Services does not have the time or staff available to provide such a service at this time.  Resources are currently focused on the health and safety of the community.

The University has hired professional movers who are experienced in handling items of various value with care.

Residential Life and Housing Services will contact you when government and public health authorities have deemed it safe for people to return to campus. We understand the anxiety and concern that accompanies such uncertainty, and we appreciate your patience and understanding during these unpredictable and unprecedented times.

The University will look into the possibility of shipping boxes at a later date. More information will be made available when ready.

If you do not participate in the NYU-sponsored student health insurance plans, i.e., you “waived” this coverage and are using your own or your parents’ insurance coverage, then you most likely remain covered but should contact your insurance carrier to verify the particular terms of your coverage.

If you participate in the NYU-sponsored student health insurance plans, administered by Wellfleet Group, LLC (i.e., the Washington Square “Basic” and “Comprehensive” Plans and the Tandon School of Engineering “Tandon” Plan):

• Your current benefits will not change.
• Your coverage will remain in effect for the period you originally purchased it.
• The plans will continue to offer national coverage for medically necessary healthcare services. Both the Washington Square and Tandon plans offer coverage for services rendered by healthcare providers who participate in the CIGNA PPO network. Visit www.wellfleetstudent.com/nyu to search for CIGNA PPO providers. Out-of-network providers are also covered but at a lower reimbursement level.
• There is no exclusion for healthcare services delivered during a pandemic.

Referrals

Given the unique situation that continues to evolve around the coronavirus, students with NYU-sponsored Student Health Insurance (Washington Square “Basic” and “Comprehensive Plans”) are no longer required to seek a referral from the NYU Student Health Center before accessing care in Manhattan. The referral exception will remain in place until further notice.

We recognize that some students may be incurring significant and unexpected expenses related to COVID-19. The NYU community has come together to create funds to help support students in need through the NYU COVID-19 Relief Grant. Students can learn more about the grant by going to the COVID-19 Emergency Relief Grant website. To apply, simply login to Albert and click the "Finances" tab. If you have questions about the process or other financial concerns related to the financial impact COVID-19 please contact the Office of Financial Aid at financial.aid@nyu.edu.

If you are located in the US, many internet service providers and wireless carriers are offering free or discounted access during the COVID-19 outbreak. A list of providers can be found at this link. This site is sharing offers as they become available for the convenience of students. NYU does not endorse a particular product or service.
 
If you do not have the technology needed to learn and study remotely, please contact the Office of Student Success at studentsuccess@nyu.edu. A team member will be in touch to explore options.

As classes continue to be conducted remotely, tuition will not be refunded.

As classes continue to be conducted remotely, University Registration and Services Fees will not be refunded.

There are a wide variety of school and course fees. The University is carefully reviewing each one on a fee by fee basis to determine if a refund is to be provided and, if so, how much.

Students withdrawing from classes after February 24, 2020 are not eligible for a tuition refund.

While late payment fees will be waived, there is no extension on DPP / TMS payment due dates.

The NYU COVID-19 Relief Grant will be paid directly to you. Students who are enrolled in direct deposit of refunds will receive the grant within 3 business days of the processing of the grant.  Students not enrolled in direct deposit of refunds, will have a check mailed to their Permanent Address in Albert. Please be sure that your Permanent Address is up to date.

NYU COVID-19 Relief Grant will not be applied towards any outstanding balances. 

We do not anticipate any negative impact on your immigration status due to the temporary shift to a distance learning model, provided you participate in your courses from the United States.

We are awaiting formal guidance from the United States Department of Homeland Security, but it is possible that you may be required to apply for a new I-20 and to obtain a new F-1/J-1 visa prior to returning to the United States.

It is generally considered a “best practice” for students who are outside of the United States for a period of five months or more to apply for a new F-1 or J-1 visa, but it is important to note that there is no regulation that says your visa will be automatically invalidated after that period of time.

As a result, if you believe you will be outside of the US for more than five months, we strongly urge you to contact your nearest US consulate or embassy to get their recommendation on whether you should apply for a new visa. As you may know, some embassies and consulates are not currently issuing visas, and others are experiencing extensive delays, so please factor this into your decision-making process.

This depends on your destination, and travel restrictions can change very quickly.  

First, several countries have placed restrictions on travelers arriving from the United States, so please be sure to confirm whether you may face any obstacles – such as a mandatory self-isolation period – before you depart for home.

Second, even if you are able to return home without significant obstacles, it is possible that you will be unable to return to the US this semester.

There is currently an entry ban for all non-citizens of the US (except lawful permanent residents and immediate family members of US citizens and lawful permanent residents) who have visited China or Iran within 14 days of trying to enter the US.

And as the US government announced on March 11, a similar ban, will be effective as of Friday, March 13, for all non-citizens of the US (except lawful permanent residents and immediate family members of US citizens and lawful permanent residents) traveling into the US from the European Schengen area (which includes: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland).

These entry bans apply even to those with valid F-1 and J-1 visas.