A supplier must demonstrate to NYU that their work clearly meets the NYU Website Accessibility Policy standard. Supplier proposals, quotes, or bids should describe the how the supplier achieves compliance with IT accessibility standards.

NYU has adopted WCAG 2.0 AA for web based content. A product or service will be considered by NYU to have met this standard based on a review by NYU and/or when the supplier demonstrates to NYU that the work clearly meets the standard through documented accessibility testing. Supplier proposals, quotes, or bids should describe the accessibility testing process and may include, but are not limited to: code reviews by internal or external experts, evaluations with accessibility checking software, vendor test bedding with assistive technologies, testing by users with disabilities, or testing by a third party organization.

RFI/RFQ/RFP Questions

The following questions must be included in any RFP bid document for web products and related services:

Please note that if you are working with NYU Procurement and managing the RFP through the Sourcing Director Portal then these questions will be included.

  1. Provide your company's policy or commitment statement regarding electronic accessibility.
  2. Do you have an accessibility function or team responsible for technical development? Describe its role in your organization.
  3. How does your company achieve compliance with IT accessibility standards?
  4. Describe the testing protocols you use to assess the accessibility of your product?
  5. Can you provide live or prerecorded demonstrations of the accessibility of your product?
  6. Has your company ever worked with accessibility as a functional requirement?
  7. What is your company's level of involvement with users with disabilities and use of assistive technology in conducting testing? Explain the conformance testing process and identify the range of disabilities and assistive technologies.
  8. What experience do your developers have coding for accessibility?
  9. What standards are followed for coding of interfaces, both for administrators and end-users, that are part of your product or service (if 508, what parts; if WCAG 2.0, which level)?
  10. What are the details of the accessibility standards that the product or service meets (for example, the W3C Web Content Accessibility Guidelines (WCAG) 2.0 AA) and what is the supporting evidence of the testing process undertaken to assess standards conformance?
  11. If the product or service supports web content creation, what is the evidence of level of support for the W3C Authoring Tool Accessibility Guidelines (ATAG) 2.0?
  12. Does your company have a road map for accessibility going forward? If so, provide a general outline (e.g., goals, milestones).
  13. Have you tested and/or developed your mobile apps (especially iOS and Android) with accessibility in mind?
  14. If NYU finds that there are changes that need to be made to web/mobile interfaces/apps, what guarantee can be made to the University that these changes will be implemented to NYU’s satisfaction prior to go-live/going forward?
  15. What are the details of any areas where the product or service does not meet one of the above-referenced standards and what are any interim solutions or roadmap dates by which conformance will be achieved?
  16. If it is determined that the product or service is not fully accessible after the purchase, do you agree that remediation of the site or content will be done in a reasonable agreed-upon timeframe at no charge to NYU?
  17. Will your company provide the indemnity (below) to protect the University against legal action related to failures in accessibility?
  18. Please provide your company's Voluntary Product Accessibility Template (VPAT) for your product or service.