Service Updates and Pickup Procedures
Please see the following service details for adjustments to operational procedures and reach out to us with any questions you may have at lgs@nyu.edu. We look forward to hearing from you!
On this page: In-person Facility Use - General Information | Remote Service and Curbside Access | 3D Print Service Details | 3D Scan Service Details | Payment Details
In-person Facility Use - General Information
LaGuardia Studio In-Person Appointments
- In-person service appointments will be scheduled during the LGS business hours and at least 24 hours in advance of the appointment
- In-person group facility visits for orientations and tours need to be scheduled at least a week in advance of the appointment
Remote Service Features and Curbside Access - General Information
The LaGuardia Studio will continue to offer remote appointments and curbside access.
- Curbside access requires an appointment and needs to be scheduled at least 24 hours in advance
- Upon arrival for your scheduled appointment, push the LaGuardia Studio door entry call button or call 212-998-3454 and wait outside for a LaGuardia Studio staff member to facilitate the service arrangements
- Service functions for curbside access include:
- Pickup of completed 3D Printing service production job orders
- Drop-off of materials for pending 3D Scanning service job orders
- Pickup of scan materials and archived 3D scan geometry files
- Facility orientations can be handled as remote events and conducted via NYU Zoom. To schedule an appointment for this type of remote session, please email lgs@nyu.edu or call 212-998-3454
- Remote service and Q&A consultation appointments will be conducted via NYU Zoom and need to be scheduled at least 24 hours in advance. To schedule an appointment, please email lgs@nyu.edu or call 212-998-3454.
- Required job order files must be transferred 24 hours prior to the scheduled appointment.
3D Printing Service Details
- In-person appointment requests must be scheduled at least 24 hours in advance
- Remote appointment requests must be scheduled at least 24 hours in advance and will be conducted as NYU Zoom sessions. Clients will be provided a Zoom link in the LGS Google Calendar appointment invitation
- Appointments will include a digital review of geometry files, planning or correction recommendations, printer and material assignments, and price quotes if print ready
- Staff will provide instructions for any repairs required to correct geometry file issues in preparation for job order submission. An additional appointment may be necessary to review repaired files
- Clients will need to approve job cost to proceed with production, either by sign-off on the 3D Printing Service job order form during in-person appointments, or by email to lgs@nyu.edu
- Payment is required in full in advance of production. Please see payment details
- In the case of production complications, staff will schedule a Zoom appointment to review any required adjustments to resolve the issues and ensure completion of job order production
- Clients will need to schedule an appointment for in-person or curbside pick-up of tests or final production at least 24 hours in advance
- Post-processing is limited to cleaning
- Zoom appointments may be recorded to ensure that job order details are captured
3D Scanning Service Details
- In-person appointment requests must be scheduled at least 24 hours in advance
- Remote appointment requests must be scheduled at least 24 hours in advance and will be conducted as NYU Zoom sessions. Clients will be provided a Zoom link in the LGS Google Calendar appointment invitation
- Appointments will include a digital review of objects with scan details, measurements and job order pricing
- Clients should provide photos or a screen capture of objects with measurement notes included
- Clients should specify if return of scan objects is not desired at the completion of production
- Clients will need to approve job cost to proceed with production, either by sign-off on the 3D Scanning Service job order form during in-person appointments, or by email to lgs@nyu.edu
- Payment is required in full in advance of production. Please see payment details
- Staff will schedule a Zoom appointment to review any scan issues to ensure completion of the job order production
- Completed job order scan files will be digitally delivered unless curbside pick-up is requested for archived scan files
- Clients will need to schedule an appointment 24 hours in advance for curbside pick-up of scanned objects or archived scan files
- Zoom appointments may be recorded to ensure that job order details are captured
- In-person 3D scanning for head and body, or objects requiring the presence of a conservator need a scheduled appointment at least 24 hours in advance. To schedule an appointment, please email lgs@nyu.edu or call 212-998-3454