NYU IT Hears You

NYU IT has been listening to your needs and working hard to make the changes you’ve requested. We are pleased to say that in our most recent Community Satisfaction Survey, conducted during the Spring 2019 semester, you rated the quality of NYU IT services at 75%. That is a 6% increase from two years ago.

Below is a summary of how NYU IT is responding to the feedback we received in both surveys.

We also welcome your continued input. Contact the NYU IT Service Desk to share your thoughts and suggestions on ways we can continue to improve NYU IT services.

 

Your Input Our Response
The wireless network needs to be more available and faster. We have expanded the density and coverage of the wireless network, with 1,378 new access points added since Summer 2017. We still have more work to do and you will continue to see and hear about our progress.
The High-Performance Computer Clusters don’t meet the needs of modern research. This past budget cycle, the University has approved a significant investment to build a petascale cluster in a new center with a dedicated high-speed network. The new system will be available in the early part of 2020.
Provide Learning Management System (LMS) capability that enables innovation, collaboration, and integration with more tools. We have been working hard to understand the LMS (NYU Classes) landscape in order to drive a strategy that will support the comprehensive needs of the community. In October 2019, we announced a new  project to transform LMS across the University.
Technology in classrooms is inconsistent, can be difficult to use and frequently doesn’t work. We are working with the University CIO Council to create a standard specification for classrooms. With appropriate funding, classroom technology will be consistent and simplified. The designs and classroom experiences are being developed as part of an AV Standards project.
Audio/visual tools in conference rooms can be difficult to use and often do not function well. As part of the AV Standards project, we again are working with the University CIO Council to develop a set of audio/visual standards for conference rooms. These standards will address videoconferencing needs, simplify how to use the equipment, and enable operational consistency.
Computer labs are not fully utilized – they serve mostly for people to print or use the internet.  The Third North Student Technology Center was updated this summer and now has reservable collaboration spaces, virtual reality, gaming areas, and new computers. This center is a blueprint for the future of labs at NYU: mixed purpose, student-managed space to collaborate, lounge, work, game, relax, print, and build community.

We are working with the University CIO Council and the Office of Change Management to update other NYU spaces.
It would be helpful to have greater awareness and understanding of computer security. Awareness and training for IT security is a priority for NYU IT. In addition to the activities surrounding National Cybersecurity Awareness Month in October, we will be deploying new training and awareness resources to the campus community.

IT Support

NYU IT Service Desk is available 24x7. Please email if not urgent.

Knowledge Base

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Phone

212-998-3333