Zoom Automatic Live Transcription lets participants view a computer-generated transcript and closed captions of what is said during a meeting. This feature is enabled by the host of the meeting or webinar once it begins. Participants will not see the Live Transcript option unless the host enables it.

Automatic captioning is currently not accurate enough to be used in any cases where a person with a disability requests human captioning. Review the Live captioning decision table.

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Enabling Auto-Transcription

The host must select the "Enable Auto-Transcription" option for automatic subtitles/captions and transcript to show for participants.

  1. Select the "Live Transcript" button at the bottom of the host's Zoom Toolbar. 
  2. When the Live Transcription menu opens, select "Enable Auto-Transcription".
  3. Note: Once enabled, the host can view the subtitles and transcript by selecting the Live Transcript Submenu (^).
Zoom Toolbar > Live Transcription (button) > Enabled Auto-Transcription button has focus.

Do not select "Enable Auto-Transcription" when human captioning is used as the two options conflict.

Auto-Transcription is currently not supported in Breakout rooms.

Live captioning decision table

I want to:
Host needs to do this:
Enable automatic captions during a class/meeting Review the Auto-Transcription instructions
Get an automatic transcript with the recording of the Zoom class/meeting Turn on "Audio Transcript" in your NYU Zoom settings before the meeting begins.
Have human captioning in my class for a student accommodation
Have human captioning for my event

Participant Settings

The host must turn on Live Transcription in order for you to access the subtitles (captions) and the live transcript.

  1. Select the "Live Transcript" button at the bottom of your Zoom Toolbar. 
  2. When the Live Transcription menu opens, select the appropriate option:
Zoom Toolbar > Live Transcription (button): Subtitle and Transcript menu list

  • Show Subtitle - The transcript will appear as video subtitles at the bottom of the video frame.
  • View Full Transcript - The transcript will appear in a side-panel Transcript window. You can search the transcript by entering text into the "Search" transcript field at the top of the window.
  • Subtitle Settings - Select to change the appearance of the subtitles. This will open your Zoom preferences Accessibility settings.

Known Issues

  • Accuracy: Currently, automatic captioning is not accurate enough to be used in cases where a person with a disability requests human captioning. Review the Live captioning decision table.
  • Conflicting transcription features: The "Enable Auto-Transcription" and "Assign a participant to type" options can be enabled simultaneously, causing the Auto-Transcription text to interject the human captioner’s work. Do not select "Enable Auto-Transcription" when a human captioner is captioning.
  • Definitions: Zoom uses the terms "subtitles" and "captions" and "transcript" interchangeably and inconsistently within its interface.
  • Meeting Recordings: A more accurate transcript and caption file is available post-recording if Zoom Audio Transcription is enabled before the meeting begins.
  • Non-speech and non-verbal sounds: The Live Transcript feature does not transcribe all sounds. For example, humming in agreement ("Mmhmm"), sighing, clapping, coughing.
  • Overlapping speakers:
    • When more than one person talks at the same time, all dialogue will appear under a single participant's name.
    • When screen-sharing with "Share Sound" enabled, the shared audio is transcribed as being said by the participant who is sharing. It is not possible in the transcript to differentiate between what is said in the shared audio and what the participant actually says.
  • Tone of voice: Zoom live transcription does not transcribe tone of voice. For example, whispering, yelling, sarcasm.