NYU IT Services for Working Remotely (Required and Recommended)
The following NYU technology services are required or recommended for use by NYU staff in New York who have been approved to telecommute. Please refer to the NYU Telecommuting Policy-New York for additional requirements and processes.
This resource is also designed to be useful to NYU employees who are working remotely under other circumstances and would like recommendations on IT services to use. Note that the requirements and recommendations listed here may differ by NYU unit and team; consult your supervisor to confirm.
Tasks and Services by Category
For technical support with any of these resources, contact the NYU IT Service Desk, which is open 24x7 for support by telephone and email. If you have any questions about telecommuting, please consult your Human Resources Officer/Business Partner or PeopleLink.
| Goal/Task | Tool or Service |
Notes and Support Articles |
Required? |
|---|---|---|---|
| NYU Email, powered by Google | Browse NYU Email support articles | Required | |
| Individual and group chats and video calls | NYU Chat and Hangouts, powered by Google | Browse NYU Chat and Hangouts support articles | Required |
| Group Email | NYU Groups, powered by Google | Browse NYU Groups support articles | Required |
|
Video conferencing/ Conference calls |
NYU Zoom |
Getting Started Browse NYU Zoom support articles |
Required |
| Telephone calls |
Cisco Jabber (part of the NYU Telephone Service) |
Required or Recommended (Varies by team; check with your supervisor) |
|
| Internet browsing | Google Chrome or Mozilla Firefox | Support for these web browsers is available through their Help menus or support websites | Recommended |
| Goal/Task | Tool or Service |
Notes and Support Articles |
Required? |
|---|---|---|---|
| Securely connect to NYU's network and certain protected services from off-campus | NYU Virtual Private Network (VPN) |
Installation and use instructions NYU services that require VPN when accessed from off-campus |
Required |
| Protect the security of individual computers, data, and NYU's network as a whole | Endpoint Management (which includes Symantec Endpoint Protection) | Endpoint Management: Access and Eligibility | Required on NYU-provided computers |
| Protect the security of individual computers, data, and NYU's network as a whole | Multi-Factor Authentication (MFA) using the Duo Mobile App and Push notifications |
Enrolling in Multi-Factor Authentication (MFA) and installing the Duo Mobile app The Benefits of Using the Duo Mobile App Browse MFA support articles Note: For telecommuters, using the Duo Mobile App with push notifications is required. Phone calls and SMS authentication are not permitted. |
Required |
| Goal/Task | Tool or Service |
Notes and Support Articles |
Required? |
|---|---|---|---|
| Store/share documents containing High Risk or potentially sensitive data | NYU Box |
NYU Box: Best practices for sensitive data Browse all NYU Box support articles |
Required |
| Opening, editing, and signing PDF documents | Adobe Acrobat Pro (included with Adobe Creative Cloud) | Adobe Acrobat support is available on the Adobe website | Recommended |
| Store/share documents securely | NYU Drive, powered by Google |
Tips for secure sharing and permissions in NYU Drive |
Recommended |
| Goal/Task | Tool or Service |
Notes and Support Articles |
Required? |
|---|---|---|---|
| Activate a NetID, update your NetID password, or set up MFA | NYU Start Page |
About your NYU NetID and how to activate it Changing your NetID/NYUHome password |
Recommended |
| Access all NYU online services | NYUHome | Browse NYUHome support articles | Recommended |
| Find self-service support knowledge base or create an IT support request | NYU ServiceLink | Browse ServiceLink service articles | Recommended |
| 24x7 individual technical support by phone or email | NYU IT Service Desk | Note: Many NYU schools and units have a support desk which serves as the first line of support. | Recommended |
| Human Resources support | NYU PeopleLink | Recommended |