The following NYU technology services are required or recommended for use by NYU staff in New York who have been approved to telecommute. Please refer to the NYU Telecommuting Policy-New York for additional requirements and processes. 

This resource is also designed to be useful to NYU employees who are working remotely under other circumstances and would like recommendations on IT services to use. Note that the requirements and recommendations listed here may differ by NYU unit and team; consult your supervisor to confirm.

For technical support with any of these resources, contact the NYU IT Service Desk, which is open 24x7 for support by telephone and email. If you have any questions about telecommuting, please consult your Human Resources Officer/Business Partner or PeopleLink.

Communication and Conferencing

Goal/Task Tool or Service Notes and
Support Articles
Required?
Email NYU Email, powered by Google Browse NYU Email support articles Required
Individual and group chats and video calls NYU Chat and Hangouts, powered by Google Browse NYU Chat and Hangouts support articles Required
Group Email NYU Groups, powered by Google Browse NYU Groups support articles Required
Video conferencing/
Conference calls
NYU Zoom Getting Started

Browse NYU Zoom support articles
Required
Telephone calls Cisco Jabber (part of the NYU Telephone Service)

Getting Started

Browse Cisco Jabber support articles

Required or Recommended

(Varies by team; check with your supervisor)
Internet browsing Google Chrome or Mozilla Firefox Support for these web browsers is available through their Help menus or support websites Recommended

IT Security

Goal/Task Tool or Service Notes and
Support Articles
Required?
Securely connect to NYU's network and certain protected services from off-campus NYU Virtual Private Network (VPN) Installation and use instructions

NYU services that require VPN when accessed from off-campus
Required
Protect the security of individual computers, data, and NYU's network as a whole Endpoint Management (which includes Symantec Endpoint Protection) Endpoint Management: Access and Eligibility Required on NYU-provided computers
Protect the security of individual computers, data, and NYU's network as a whole Multi-Factor Authentication (MFA) using the Duo Mobile App and Push notifications
Enrolling in Multi-Factor Authentication (MFA) and installing the Duo Mobile app

The Benefits of Using the Duo Mobile App

Browse MFA support articles

Note:
For telecommuters, using the Duo Mobile App with push notifications is required. Phone calls and SMS authentication are not permitted.
Required

File Storage, Sharing and Management

Goal/Task Tool or Service Notes and
Support Articles
Required?
Store/share documents containing High Risk or potentially sensitive data NYU Box
NYU Box: Best practices for sensitive data

Browse all NYU Box support articles
Required
Opening, editing, and signing PDF documents Adobe Acrobat Pro (included with Adobe Creative Cloud) Adobe Acrobat support is available on the Adobe website Recommended
Store/share documents securely NYU Drive, powered by Google
Tips for secure sharing and permissions in NYU Drive
Recommended

NYU Portals and Support Resources

Goal/Task Tool or Service Notes and
Support Articles
Required?
Activate a NetID, update your NetID password, or set up MFA NYU Start Page About your NYU NetID and how to activate it

Changing your NetID/NYUHome password
Recommended
Access all NYU online services NYUHome Browse NYUHome support articles Recommended
Find self-service support knowledge base or create an IT support request NYU ServiceLink Browse ServiceLink service articles Recommended
24x7 individual technical support by phone or email NYU IT Service Desk Note: Many NYU schools and units have a support desk which serves as the first line of support. Recommended
Human Resources support NYU PeopleLink   Recommended