The following NYU technology services are required or recommended for use by NYU staff in New York who are doing hybrid/remote work. Please refer to the Hybrid/Remote Work Policy - New York for additional requirements and processes. 

Note that the requirements and recommendations listed here may differ by NYU unit and team; consult your supervisor to confirm.

For technical support with any of these resources, contact the NYU IT Service Desk, which is open 24x7 for support by telephone and email. If you have any questions about hybrid/remote work, please consult your Human Resources Officer/Business Partner or PeopleLink.

IT Security

Goal/Task Tool or Service Notes and
Support Articles
Securely connect to NYU's network and certain protected services from off-campus NYU Virtual Private Network (VPN) Installation and use instructions

NYU services that require VPN when accessed from off-campus
Protect the security of NYU-owned computers, data, and NYU's network as a whole BigFix, Workspace ONE, Cortex XDR, and Insight VM Your School or Unit IT team will schedule any necessary updates for your NYU-owned computer. Read Secure Your Computer Required on NYU-owned computers
Protect the security of your personally-owned computer, data, and NYU's network as a whole Endpoint Management (Malwarebytes) Endpoint Protection (Malwarebytes) FAQ Required on your personally-owned computer
Protect the security of individual computers, data, and NYU's network as a whole Multi-Factor Authentication (MFA) using the Duo Mobile App and Push notifications
Enrolling in Multi-Factor Authentication (MFA) and installing the Duo Mobile app

The Benefits of Using the Duo Mobile App

Browse MFA support articles

For hybrid/remote work, using the Duo Mobile App with push notifications is required. Phone calls and SMS authentication are not permitted.

Communication and Conferencing

Goal/Task Tool or Service Notes and
Support Articles
Email NYU Email, powered by Google Browse NYU Email support articles Required
Individual and group chats NYU Chat, powered by Google Browse NYU Chat support articles Required
Group Email NYU Groups, powered by Google Browse NYU Groups support articles Required
Video conferencing/
Conference calls
NYU Zoom Browse NYU Zoom support articles Required
Telephone calls Cisco Jabber (part of the NYU Telephone Service)
Browse Cisco Jabber support articles Required or Recommended
(Varies by team; check with your supervisor)
Internet browsing Google Chrome or Mozilla Firefox Support for these web browsers is available through their Help menus or support websites Recommended

File Storage, Sharing and Management

Please refer to the File Storage Services Comparison page for information on storage options for high, moderate, and low risk data.

Goal/Task Tool or Service Notes and
Support Articles
Store/share documents containing High Risk or potentially sensitive data NYU Box
NYU Box: Best practices for sensitive data

Browse all NYU Box support articles
Opening, editing, and signing PDF documents Adobe Acrobat Pro (included with Adobe Creative Cloud) Adobe Acrobat support is available on the Adobe website Recommended
Store/share documents securely NYU Drive, powered by Google
Tips for secure sharing and permissions in NYU Drive

NYU Portals and Support Resources

Goal/Task Tool or Service Notes and
Support Articles
Activate a NetID, update your NetID password, or set up MFA NYU Start Page About your NYU NetID and how to activate it

Changing your NetID/NYUHome password
Access all NYU online services NYUHome Browse NYUHome support articles Recommended
Find self-service support knowledge base or create an IT support request NYU ServiceLink Browse ServiceLink service articles Recommended
24x7 individual technical support by phone or email NYU IT Service Desk Note: Many NYU schools and units have a support desk which serves as the first line of support. Recommended
Human Resources support NYU PeopleLink   Recommended