Last Updated: April 15, 2020 (see Revision History below)


To support NYU employees when working remotely, this page and the video above cover the technology and information you need to create a successful remote work environment.

Essential Apps and Services

Already know what you need? Use the links below to jump straight to information and downloads for the most essential services for a successful teleworking experience. Need additional help and info? Read on for more about required and recommended software and hardware, best practices, and FAQs.

Tech-Readiness Checklist

This section covers the basic technical equipment and access most NYU employees need to telework. Certain jobs may require specialized hardware, software, or access. If in doubt, consult your supervisor.

Best Practices


Getting Started

NYU Zoom and Video FAQs

General FAQs

Revision History

Date and Time Description of Change(s)
April 15, 2020, 6:30pm Added FAQ and link in sidebar about new NYU Zoom Service Updates  knowledge article.
April 14, 2020,  5:46pm ET Added FAQ about saving or copying in-meeting NYU Zoom chats.
April 14, 2020, 11:05am ET
Added NYU Zoom recording FAQ and added sub-headers to FAQ section.
April 8, 2020, 11:30am ET Updated FAQ about Zoom security and using Google Apps when working remotely, and added links to best practices for video meetings and recordings.
April 1, 2020, 1:20pm ET Added FAQ about NYU Zoom webinars and large meetings.
March 30, 2020, 3:57pm ET Added caveat about rebooting on-campus computers to remote access FAQ.
March 30, 2020, 3:35pm ET Added new troubleshooting tips article link to Zoom performance issues FAQ. Added note about NYU Meet being well-suited to meetings of 10 or less people to Recommended Productivity Services section of the Tech-Readiness Checklist.
March 25, 2020, 12:45pm ET Added new FAQ: "Can I customize my NYU Zoom hold and/or waiting room screen?"
March 25, 2020, 10:30am ET Added new FAQ: "How can I secure my Zoom meeting from outside participants?"