To support NYU employees when working remotely, this page and the video above cover the technology and information you need to create a successful remote work environment.
Already know what you need? Use the links below to jump straight to information and downloads for the most essential services for a successful teleworking experience. Need additional help and info? Read on for more about required and recommended software and hardware, best practices, and FAQs.
To work successfully from off-campus, you'll need a reasonably recent computer (defined below) and operating system to ensure software compatibility and security protections. Tablets and cell phones can be useful as supplementary equipment, but they are not adequate standalone equipment for working remotely.
We also recommend a headset that can connect to your computer to reduce background noise and improve sound quality.
To protect your data and NYU's network, you must install or have access to each of these security and productivity tools and services and use them whenever you telework.
Most or all of the services you access via NYUHome or www.nyu.edu will function normally from a remote location, as long as you have an active Internet connection, a valid NetID and password, and use Multi-Factor Authentication (MFA).
Recommended productivity services include: NYU Email, NYU Drive, NYU Calendar, NYU Chat and Hangouts, and the NYU Zoom video and audio conferencing service, all of which you may want to keep open and ready to use throughout the workday.
Tip: As an alternative to NYU Zoom, you can use NYU Meet (powered by Google) to host or join audio and/or video calls and meetings. Meet is often a good fit for meetings of 10 people or fewer. Learn more about Meet on the Google support site.
Cisco Jabber is available for telephone service from your computer or, by request, iOS or Android devices. On Mac and Windows, it can also be used as an alternative chat and conferencing service. Employees can use their NYU office phone number and voicemail with Jabber when they're away from their desks, making it a helpful tool when working remotely.
Most telework can be done without using the NYU VPN service, which allows you to securely connect to NYU's network as though you were physically on campus. VPN should only be used if you are connecting using a public or unsecured internet connection, or if you are accessing an NYU service that requires it (listed here and marked with a lock icon next to the GO button in NYUHome service cards).
Certain services and software require unique network access from a laptop or an off-campus location. Talk to your supervisor if you think this may apply to your work.
Ensure that your technical setup is working correctly by following the steps below for the services you will use. If you encounter any issues, speak with your supervisor or your local school/unit IT support staff, or contact the NYU IT Service Desk.
You'll need to have an internet connection that is stable and fast enough to support your use of NYU online services. Test your internet connection from your remote location by going to www.speedtest.net and clicking GO. 10-20 Mbps upload and download speeds are considered fast enough for typical work activities. If your speed isn't adequate, see the below FAQ "What if I don't have a stable internet connection at home?"
From your remote work location, open a web browser, go to zoom.us/test and click Join to enter a test Zoom meeting.
Most NYU services do not require VPN. However, if you are connecting to NYU’s network using a public or unsecured non-NYU network, or you are using one of the services listed in the ServiceLink knowledge base, follow these instructions to test your connection.
From a technology perspective, working remotely may be quite similar to working in the office. Once you are logged in with your NetID and password and MFA, you will probably have access to most or all of the NYU online services that are used on campus. (If not, please see the VPN instructions in the Tech-Readiness Checklist above or contact your supervisor.)
The main differences when teleworking may relate to how you and your colleagues communicate and collaborate. For helpful training and other remote work resources, see:
Yes, both of these are possible. The host can save the in-meeting chat, and the host can grant participants the permission to copy in-meeting chats and save them elsewhere.
Enabling the second setting also allows attendees to copy a link from the in-meeting chat and paste it into a web browser to open it since Zoom recently disabled link-clicking in chats due to security concerns.
Most if not all of the services you access via NYUHome or www.nyu.edu will function normally from a remote location, as long as you have an active internet connection, and a valid NetID and password. A few NYU services and software require a VPN connection and/or unique network access from a laptop or an off-campus location. If you think you may need special access, talk to your supervisor, local school or unit IT support staff, or Telework Enablement Officer. If you’re not sure who to contact, reach out to the IT Service Desk.
If you’re able to meet the requirements detailed in these guidelines and can return to work as soon as required to do so, then teleworking from another location is acceptable at your own discretion.
Contact your supervisor to discuss how you may be equipped to telework. Your Telework Enablement Officer can assist.
Check with your internet service provider to see if there's a network issue. If not, check the IT Service Status page to see if there's an issue with the service you're trying to use. Please keep in mind that other devices on your network will impact your speed (e.g., if a family member is streaming Netflix or playing online games). When in doubt, contact your supervisor, Telework Enablement Officer, or the IT Service Desk.
A new NYU Zoom Service Updates article is now available in the ServiceLink knowledge base. It will be updated on an ongoing basis as changes are made to the service by NYU or by Zoom. We suggest that community members bookmark it for future reference.
In addition, you may wish to subscribe to the Zoom Blog for announcements directly from Zoom. Keep in mind that not all updates posted to that blog directly impact NYU’s version of Zoom; the new Service Updates article above provides additional context for the NYU community.
Yes, both of these are possible. The host can save the in-meeting chat, and the host can grant participants the permission to copy in-meeting chats.
Enabling the second setting also allows attendees to copy a link from the in-meeting chat and paste it into a web browser to open it since Zoom recently disabled link-clicking in chats.
As part of an April 2020 security enhancement by Zoom, shared recordings now require a password by default. If you wish, you can follow these instructions to disable this feature on a specific recording or on all future recordings, or to customize the password when you share a recording. As part of this security change, only the meeting host can now share the link for their recording from their NYU Zoom account; the NYU Zoom service team is no longer able to assist with this process.
Yes, NYU Marketing Communications has created these customizable hold screens to add a more professional touch to your virtual events and meetings. See the first slide for instructions on using these images.
If you use the NYU Zoom waiting room feature, you can follow these instructions to customize your NYU Zoom waiting room. Official copies of the NYU logo and some school logos are available for download on the University Identity website.
Visit the ServiceLink knowledge base to learn about NYU Zoom's webinar and large meeting features, review best practices, and complete the request process.
Yes, whether you’re using an NYU-provided computer or a personal one, you’re required to have up-to-date anti-malware software such as Symantec Endpoint Protection installed running on any computer connected to NYU's network. See the Required Services section of these guidelines for details.
Faculty and Students
Microsoft Office 365 is available for free for students and educators with a valid school email address. This free offer includes Word, Excel, PowerPoint, OneNote, plus additional tools, and is available using this link.
A home use license option for $14.99 is available through Kivuto for NYU faculty and staff in partnership with Microsoft. NYU IT is not able to waive this fee based on our contract with Microsoft. We encourage staff members who cannot use our Google suite of products to contact their supervisor to discuss whether a purchase will be reimbursed by their department.
If approved and equipped with the appropriate software to connect remotely to an on-campus computer, NYU's security guidelines require you to first connect to NYU VPN before initiating a remote connection and accessing files or other data.
Note that if your NYU office equipment uses a smart plug that powers down at certain hours, remote connections will not be available at those times. If an on-campus computer requires rebooting, requests will be handled on a case-by-case basis and may not be feasible due to restricted access to many locations. If you have questions about setting up or using remote access to your desktop, contact your local school or unit IT support staff or Telework Enablement Officer.
NYU has an official telecommuting policy for New York. Note that this policy and its related resources apply specifically to non-emergency telecommuting in New York, but may be a useful reference in other cirucmstances.
|Date and Time||Description of Change(s)|
|April 15, 2020, 6:30pm||Added FAQ and link in sidebar about new NYU Zoom Service Updates knowledge article.|
|April 14, 2020, 5:46pm ET||Added FAQ about saving or copying in-meeting NYU Zoom chats.|
April 14, 2020, 11:05am ET
Added NYU Zoom recording FAQ and added sub-headers to FAQ section.
|April 8, 2020, 11:30am ET||Updated FAQ about Zoom security and using Google Apps when working remotely, and added links to best practices for video meetings and recordings.|
|April 1, 2020, 1:20pm ET||Added FAQ about NYU Zoom webinars and large meetings.|
|March 30, 2020, 3:57pm ET||Added caveat about rebooting on-campus computers to remote access FAQ.|
|March 30, 2020, 3:35pm ET||
Added new troubleshooting tips article link to Zoom performance issues FAQ. Added note about NYU Meet being well-suited to meetings of 10 or less people to Recommended Productivity Services section of the Tech-Readiness Checklist.
|March 25, 2020, 12:45pm ET||Added new FAQ: "Can I customize my NYU Zoom hold and/or waiting room screen?"|
|March 25, 2020, 10:30am ET||Added new FAQ: "How can I secure my Zoom meeting from outside participants?"|