To support NYU employees when doing hybrid/remote work, these technology guidelines and services are required or recommended for use by NYU staff in New York and will help create a successful hybrid/remote work environment.

Please refer to the Hybrid/Remote Work Policy - New York for additional requirements and processes. Note that the requirements and recommendations listed here may differ by NYU unit and team; consult your supervisor to confirm.

For technical support with any of these resources, contact the NYU IT Service Desk, which is open 24x7 for support by telephone and email. If you have any questions about hybrid/remote work, please consult your Human Resources Officer/Business Partner or PeopleLink.

Secure Technology Guidelines

It is essential that you follow these security guidelines to protect your information, your computer, and the NYU network if you’re working in the office or from another location. Explore the Safe Computing site for more information.

  1. Whether working from home or the office, it is preferred that you use an NYU-owned computer or device to do your work
  2. Prevent family and friends from using your work devices.
  3. Maintain strong passwords for devices you use for work. Do not share passwords
  4. Install security software on your computer
    1. NYU-owned computer or laptop should have Cortex XDR and Insight VM installed. Read Secure Your Computer and contact your department or school IT support team for assistance
    2. Personally-owned computer or laptop download and install protection against malware and ransomware, Malwarebytes (not for NYU-owned computers!)
  5. Be sure to install available updates to your software, apps, and operating systems on your computers, mobile devices, programs, browsers, and apps
  6. Verify that your home wireless router is secured (do not use the default password, set a strong password, disable remote access, etc. depending on your router)
  7. Save NYU data on NYU systems like NYU Drive or NYU Box. Review your options on the File Storage Services Comparison page
  8. Handle sensitive NYU data appropriately. Refer to the Electronic Data and System Risk Classification Policy
  9. Avoid public Wi-Fi, but if you must use a public or unsecured network, use NYU VPN and read Public Wi-Fi: Proceed with Caution for more information. Some NYU services require VPN when you're connecting from off-campus. See this list of NYU services that require VPN when accessed from off-campus. Don’t forget to log out of VPN when not in use

IT Security Tools

Goal/Task Tool or Service
Sign in Securely Multi-Factor Authentication (MFA) using the Duo Mobile App and Push notifications
When remote, connect to select NYU services via a secure network NYU Virtual Private Network (VPN)
Secure your NYU-owned computer BigFix, Workspace ONE, Cortex XDR, and Insight VM - Read Secure Your Computer
Secure your personally-owned computer Endpoint Management (Malwarebytes)

Communication and Conferencing

Quick Tips

IT Communication and Conferencing Tools

Goal/Task Tool or Service
Email NYU Email, powered by Google
Individual and group chats NYU Chat, powered by Google
Group Email   NYU Groups, powered by Google
Video conferencing/
Conference calls
NYU Zoom
Telephone calls Cisco Jabber (part of the NYU Telephone Service)
Google Services overview (Docs, Slides, Sheets)* Google Services

* Microsoft Office is used selectively across NYU as an alternative productivity suite. Read the Microsoft Office page and Microsoft Support

File Storage, Sharing and Management

Quick Tips

IT File Storage, Sharing and Management Tools

Tool or Service
Store/share documents containing High Risk or potentially sensitive data NYU Box
Store/share documents securely NYU Drive, powered by Google
Electronic signature tool DocuSign
Opening and editing PDF documents Adobe Acrobat Reader (free download)
Adobe Acrobat Pro for editing

Equipment Guidelines

  • Hybrid/remote work arrangements typically do not provide for duplicate devices such as computers or other technology equipment
  • Hybrid/remote employees may supplement their NYU-provided computer with personal equipment such as keyboard, mouse, monitors, docking stations with monitors, if appropriate security/privacy measures are in place
  • Before purchasing a computer, refer to the NYU Tech Standards for Faculty and Staff for guidelines