Follow the instructions below to start benefiting from the additional security provided by NYU Multi-Factor Authentication (MFA). If possible, enroll two or more devices and use the Duo mobile app, which allows you to authenticate even if you don't have cell or Internet service, or if you're traveling internationally.
Have a question? See the support articles to the right or contact the IT Service Desk.
Continue to Step 2 to complete the smartphone or tablet registration process. If your primary authentication choice is a telephone landline, skip to Step 3.
* If you did not receive the text message link to download and activate your Duo Mobile app, it is likely you registered your smartphone as a basic cell phone. Please follow the instructions in this article for adding your smartphone as a new device. Enter your already-registered mobile phone # and make sure to select the device type (mobile) and platform (iPhone, Android, etc). Follow the on-screen steps to download and activate the Duo Mobile app.
Finally, in your text messages, click the account activation link provided in the second message you received. You should then see your account added to the Duo Mobile App.
This completes the enrollment and activation process so you can begin to use MFA when you log into NYU services that you access via the NYU Login page (also known as Single Sign-On or SSO services). You can check to ensure that everything worked properly by pointing your device's web browser to start.nyu.edu/duo/test.
Watch the below video for an overview of how to use NYU Duo Multi-Factor Authentication (MFA) to log in to a system that uses MFA, or see the following FAQ for device options.
Once you’ve enrolled in NYU Multi-Factor Authentication, you can add or update your MFA devices anytime via the NYU Start Page at start.nyu.edu. Note that NYU suggests that you enroll at least two phone numbers and/or devices in NYU MFA.
To ensure your device has been added properly, go to start.nyu.edu/duo/test using your device’s web browser and follow the on-screen instructions.
To update an already-registered device (e.g., if you have lost your device, your phone number has changed, or you’ve upgraded your phone or device):
If you have selected to reactivate, confirm the device platform (iPhone, Android, other, etc.) and that you have the Duo Mobile app installed. Follow the on-screen steps to scan the QR code to activate the app.
To ensure your device has updated properly, go to start.nyu.edu/duo/test using your device’s web browser and follow the on-screen instructions. If you need assistance, contact the NYU IT Service Desk, open 24x7.
If you are using your phone or device with NYU Multi-Factor Authentication and lose that device or suspect that it has been stolen, please contact the IT Service Desk immediately (open 24/7). Service Desk staff will disable the device for Multi-Factor Authentication and help you log in using another device or bypass code.
While it is important that you contact the IT Service Desk, if you lose your phone, remember that your password will still protect your account(s).
Did you forget your phone at home and as a result, do not have another device on hand to authenticate? A temporary bypass code is available in the event you lack access to your MFA device. Please contact the IT Service Desk, open 24/7. An IT support specialist will verify your identity and provide a temporary bypass code and further instructions.
Multi-Factor Authentication (MFA) adds a second layer of security to help prevent anyone other than you from accessing your sensitive information online. This is accomplished using two types of authentication to verify your identity when logging into a system.
The device that is most convenient for this purpose is a mobile phone with an MFA app installed on it. Alternatively, an SMS text message can be sent with a series of one-time passcodes for you to type in. Or, you can receive a phone call.
The service NYU uses for MFA is called Duo.
MFA is an essential service to help safeguard access to critical systems or systems storing sensitive and research data. MFA provides much stronger insurance that your information is only accessible to the intended people, and that NYU's systems and services remain highly available.