Google Services Support
Access, Tech Support, and Google Ads/Data Mining
At NYU, there are four categories of Google services, each of which has different access, support, and protection from ads and data mining by Google.
Please note:
- Individual NYU schools may support additional Google services that aren’t listed below. Please check with your local IT support staff for details.
- The following information is subject to change. You may want to bookmark this link and check back periodically.
| Service Category → | Google Workspace “Core Services” that are also official NYU IT services | Google Workspace “Core Services” that are NOT official NYU IT services | Google Workspace “Additional Services” | Google Cloud Platform (GCP) Services |
| Description |
Calendar Chat Drive (includes Docs, Sheets, Slides, and Forms) Email (includes Contacts) Groups Meet Sites |
Assignments Keep Classrooms Jamboard Tasks Vault* *Not available to NYU community |
All of the products listed on Google’s product site except for the fourteen Core Services |
Google Cloud Platform (GCP) can be used by anyone at NYU to host a service A full list of services is noted in the Google Cloud Platform Services Summary. |
| Self-Service Tech Support |
Web pages and videos on the NYU IT site How-to articles and FAQs in ServiceLink Google’s support website |
Google Workspace Learning Center |
Google Help Center |
Google Cloud Computing support website |
|
Individual/ Departmental Tech Support |
Available 24x7 by email and phone from the NYU IT Service Desk If additional help is needed, the NYU IT Service Desk will escalate the request to the NYU Google service team |
The most accurate and complete support is available on the Google Workspace Learning Center If additional help is needed for NYU work or coursework, ask the NYU IT Service Desk to escalate a request to the NYU Google service team |
The most accurate and complete support is available on the Google Help Center If additional help is needed for NYU work or coursework, contact the NYU IT Service Desk and ask them to escalate a request to the NYU Google service team Note, however, that these Additional Services are not covered by NYU’s Google contract, so the service team may only have access to the same information that appears in the Google Help Center |
The most accurate and complete support is available on the Google Cloud Computing support website If help is needed with hosting a new NYU service on GCP, contact the NYU IT Service Desk NYU researchers who are interested in hosting a service on GCP, contact research-cloud-support@nyu.edu For other uses, GCP is not supported by NYU IT |
| Ads and Data Mining by Google |
Protected by NYU’s contract with Google Information stored in or transmitted via one of these services is considered private and safeguarded from data mining by Google or other outside entities See Terms of Use for NYU Google Apps |
Protected by NYU’s contract with Google Information stored in or transmitted via one of these services is considered private and safeguarded from data mining by Google or other outside entities See Terms of Use for NYU Google Apps |
Not protected by NYU’s contract with Google As detailed in Google's Terms of Service and Privacy Policy, information stored in or transmitted via these services is not private and can be used at Google's discretion |
Not protected by NYU’s contract with Google As detailed in Google's Terms of Service and Privacy Policy, information stored in or transmitted via these services is not private and can be used at Google's discretion |
| Access |
NYUHome Service pages on the NYU IT site ServiceLink Service Catalog Direct links: calendar.nyu.edu chat.nyu.edu drive.nyu.edu email.nyu.edu groups.nyu.edu meet.nyu.edu sites.nyu.edu |
Via the dot matrix icon menu at the top of NYU Email* * Some services in the menu are not available to the NYU community |
Via the Google product site or other Google documentation |
Access to GCP is provided by Google via the Google Cloud website |
| Communications | Major service updates are announced to the NYU community via the NYU IT website (including the News and Announcements page), the Download newsletter, social media channels, and elsewhere, as appropriate |
No communications are sent to the NYU community about this category of services |
No communications are sent to the NYU community about about this category of services | No communications are sent to the NYU community about GCP, unless they relate to an official NYU IT service that is hosted on GCP |
More Information
From NYU
- Terms of Use for NYU Google Apps for Education
- More about Commercial Apps
- Service support pages on the NYU IT Website
- NYU Calendar
- NYU Chat
- NYU Drive (includes Docs, Sheets, Slides, and Forms)
- NYU Email (includes Contacts)
- NYU Groups
- NYU Meet
- NYU Sites
- NYU Calendar
IT Support
NYU IT Service Desk is available 24x7. Please email if not urgent.
