Access, Tech Support, and Google Ads/Data Mining

At NYU, there are four categories of Google services, each of which has different access, support, and protection from ads and data mining by Google.

Please note:

  • Individual NYU schools may support additional Google services that aren’t listed below. Please check with your local IT support staff for details.
  • The following information is subject to change. You may want to bookmark this link and check back periodically.
Service Category → Google Workspace “Core Services” that are also official NYU IT services Google Workspace “Core Services” that are NOT official NYU IT services Google Workspace “Additional Services” Google Cloud Platform (GCP) Services
Description Calendar
Chat
Drive (includes Docs, Sheets, Slides, and Forms)
Email (includes Contacts)
Groups
Meet
Sites
Assignments
Keep
Classrooms
Jamboard
Tasks
Vault*

*Not available to NYU community
All of the products listed on Google’s product site except for the fourteen Core Services Google Cloud Platform (GCP) can be used by anyone at NYU to host a service

A full list of services is noted in the Google Cloud Platform Services Summary.
Self-Service Tech Support Web pages and videos on the NYU IT site

How-to articles and FAQs in ServiceLink

Google’s support website
Google Workspace Learning Center Google Help Center
Google Cloud Computing support website
Individual/
Departmental Tech Support
Available 24x7 by email and phone from the NYU IT Service Desk

If additional help is needed, the NYU IT Service Desk will escalate the request to the NYU Google service team
The most accurate and complete support is available on the Google Workspace Learning Center

If additional help is needed for NYU work or coursework, ask the NYU IT Service Desk  to escalate a request to the NYU Google service team
The most accurate and complete support is available on the Google Help Center

If additional help is needed for NYU work or coursework, contact the NYU IT Service Desk and ask them to escalate a request to the NYU Google service team

Note, however, that these Additional Services are not covered by NYU’s Google contract, so the service team may only have access to the same information that appears in the Google Help Center
The most accurate and complete support is available on the Google Cloud Computing support website

If help is needed with hosting a new NYU service on GCP, contact the NYU IT Service Desk

NYU researchers who are interested in hosting a service on GCP, contact research-cloud-support@nyu.edu

For other uses, GCP is not supported by NYU IT
Ads and Data Mining by Google Protected by NYU’s contract with Google

Information stored in or transmitted via one of these services is considered private and safeguarded from data mining by Google or other outside entities

See Terms of Use for NYU Google Apps
Protected by NYU’s contract with Google

Information stored in or transmitted via one of these services is considered private and safeguarded from data mining by Google or other outside entities

See Terms of Use for NYU Google Apps
Not protected by NYU’s contract with Google

As detailed in Google's Terms of Service and Privacy Policy, information stored in or transmitted via these services is not private and can be used at Google's discretion
Not protected by NYU’s contract with Google

As detailed in Google's Terms of Service and Privacy Policy, information stored in or transmitted via these services is not private and can be used at Google's discretion
Access NYUHome

Service pages on the NYU IT site

ServiceLink Service Catalog

Direct links:
calendar.nyu.edu
chat.nyu.edu
drive.nyu.edu
email.nyu.edu
groups.nyu.edu
meet.nyu.edu
sites.nyu.edu
Via the dot matrix icon menu at the top of NYU Email*

* Some services in the menu are not available to the NYU community
Via the Google product site or other Google documentation Access to GCP is provided by Google via the Google Cloud website
Communications Major service updates are announced to the NYU community via the NYU IT website (including the News and Announcements page), the Download newsletter, social media channels, and elsewhere, as appropriate No communications are sent to the NYU community about this category of services
No communications are sent to the NYU community about about this category of services No communications are sent to the NYU community about GCP, unless they relate to an official NYU IT service that is hosted on GCP

More Information