In December 2021, Don Welch, VP for IT and Global University CIO, set in motion a reorganization effort for NYU IT with the following goals in mind:

  • Deliver better services to the NYU community by aligning like functions, reducing redundancy, and optimizing the use of existing tools in our tech ecosystem
  • Increase collaboration and build trust through more effective partnerships with stakeholders across NYU
  • Create more opportunities for the career growth of IT professionals

The Redesign Process

The organizational redesign followed an inclusive and collaborative process with engagement from many within NYU IT to enable a more thorough and thoughtful outcome.

  • Six cross-functional task forces were created to align to six functional areas that were in scope for the reorganization.
  • Two chairs were appointed for each task force and individuals across the organization were invited to participate.
  • The task forces were given six weeks to recommend a new organizational design for their respective function.
  • After a lot of deliberation and hard work, the recommendations were submitted to Don on February 18. See the Task Force Recommendations in NYU Drive.
  • Don and the NYU IT leadership team reconciled the recommendations to create a final reorganization plan for the new NYU IT.

The New NYU IT Organization

Effective early April, 2022

Overview of New Organization Structure

  • Global Infrastructure and Operations (GIO) will continue to power the daily operation of the University while being a force for change and innovation. The Global Service Desk, Desktop Support, Global Service Management Office, Campus Media, and Student Technology Center teams will transition to the User Success organization.
  • Institutional Solutions Group (ISG) will continue to provide NYU with simple, user friendly, secure, and easily accessible software and data management solutions. The Enterprise Architecture, Data Governance, and ISG PMO teams will transition to other parts of the organization.
  • Global Office of Information Security (GOIS) will continue to protect NYU from cybersecurity threats. No change to organizational structure.
  • The IT PMO and the ISG PMO will merge into one Project Management Office (PMO) organization, reporting directly to the CIO. The PMO will support NYU in the adoption of new technologies and process changes through the execution of programs and projects.
  • Research Technology and Teaching and Learning teams will be integrated under one umbrella organization, Research and Instructional Technology (RIT), to maximize synergies between research and instructional tech services that are provided to researchers, faculty, and students.
  • A new Office of the CIO (OCIO) will be created to enable NYU IT to more effectively deliver on its strategic goals and service objectives. The OCIO will encompass the Planning and Resource Management, Vendor Management, Communications, Digital Accessibility, and Organizational Development functions.
  • IT’s Enterprise Architecture and Data Governance teams will report to a new Enterprise Architecture and Privacy organization, which will establish and execute IT strategies and priorities to effectively support the University’s business and data privacy goals.
  • A new User Success organization will be created to demonstrate NYU IT's deep commitment to an excellent user experience. User Success will encompass the NYU IT Service Desk, Desktop Support, Global Service Management Office, Campus Media, Student Technology Centers & Computer Labs, and University Partnerships.

    Note: The Business Services Office (BSO) and Strategy, Planning and Engagement (SPE) teams will transition to other departments as described above.
See the full list of NYU IT Departments with descriptions.

Looking Ahead

The reorganization is intended to be minimally disruptive, but as with all changes, some bumps along the way can be expected as people, functions and work transition. Throughout the transition, NYU IT will continue to deliver projects and services and will work closely with partners around the University to advance important initiatives.

Longer term, our organization will focus on the service lifecycle, ensuring our stakeholders can more easily access and use the tools IT offers. NYU IT will continue to evolve in order to both match and anticipate NYU’s needs.