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IT Service Desk

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Welcome to NYU's Information Technology Services

Information Technology Services (ITS) is NYU's central organization for technology-based services for University students, faculty, staff, and administrators. ITS provides computer services, Internet resources, and telephony services to the entire University. ITS connects people to people, to their work and studies, and to the information, training, and technical resources they need to achieve their goals. Service is our central focus and concern.

This page contains a brief overview for staff of the services and facilities offered by ITS. We encourage you to explore this site by clicking on any of the popular links below or in the menu at the left, or by typing keywords into the search engine that appears on each page.

Communicating at NYU

An introduction to NYUHome (NYU's portal service), with instructions on how to get started. A list of NYUHome stations (public computers) around campus is available at

NYU Email

For information about NYU Email, including initial setup, accessing your e-mail on your computer and mobile device, and more, visit the NYU Email page. A list of NYUHome stations (public computers) around campus is available at

NYU Calendar

For information about the NYU Calendar powered by Google, including initial setup, accessing your calendar on your computer and mobile device, scheduling meetings, and more, visit the NYU Calendar page.

Google Apps for Education

E-mail and Calendar are two of the major services included in Google Apps for Education. These services, plus Docs (document storage and sharing), Sites (websites and wikis), and Talk (instant messaging), are now available to enhance collaboration among NYU community members. These services are available in addition to, not replacing, similar NYU services such as Files 2.0, Webspace, and the NYU chat server. For more information, see the NYU Google Apps page.

NYURoam Wireless
These pages contain everything you need to know to get your laptop computer connected to NYURoam, your campus wireless network.

Connecting to NYU-NET
This central page links you to information about all of the ways you can access NYU-NET, including from your home or office, using the NYURoam wireless network, from laptops at Bobst Library, or from NYUHome Stations around campus.

Telephones & Voice Mail
Detailed information about using your campus telephone and voice mail, and information about authorization codes for long distance calling.

The NYU Directory
This directory lists all current NYU faculty, staff, and administrators, as well as students who opt-in. Each department at NYU has a representative that is responsible for reporting new employees and changes in directory listings. To access the Directory, visit

Administrative Services

Administrative Systems Support
A brief overview of the ITS application development, support, helpdesk services available to NYU departments and staff, and a list of the Oracle Enterprise products which qualified NYU community members can obtain through an ITS site license.

ITS-Licensed Software
ITS provides a variety of software to help you protect your computer and make the most of NYU-NET, including Symantec Endpoint Protection (Windows) and Symantec AntiVirus (Macintosh). The page also contains information about the Microsoft Developers Network Academic Alliance, which makes it possible for qualifying NYU Departments and Researchers to receive distributions of the latest Microsoft development tools, operating systems, server software, documentation and technical references.

Staff Accounts
Descriptions of the ITS computing accounts available to NYU staff, with information on how to apply.

ITS Computer Support
Information about special computer support services available to NYU departments through ITS.

Help and Information

Frequently Asked Questions and Instructions
Have a question? You might be able to answer it yourself using this collection of frequently requested information about many ITS resources, including:

ServiceLink is an NYU resource that provides a variety of service and support information, including a knowledge base.

ITS Training & Workshops
Descriptions and schedules of the free ITS classes available to the NYU community each semester.

ITS Publications
Browse or download various ITS publications here. Of particular interest to staff is ITS' online magazine, Connect: IT at NYU.

Page last reviewed: October 21, 2013