Q: Where can I learn about changes and updates to NYU Zoom?
A: You may wish to subscribe to the Zoom Blog for announcements directly from Zoom. Keep in mind that not all updates posted to that blog directly impact NYU’s version of Zoom; the new Service Updates article above provides additional context for the NYU community.
Q. Can I use my personal Zoom account to host my classes?
A: With your NYU NetID, you have access to the NYU Pro Account that will provide a better audio or video conference experience for teaching and learning remotely and meets all of the necessary compliance compared to a personal account. To access your NYU account, visit nyu.zoom.us. By default, the Pro Account can host meetings of up to 300 participants and have virtually no time limit for a lecture or class.
Q. Where do I access my NYU Zoom account?
A. Visit nyu.zoom.us to access your account, click the "Login to Join" button and it will automatically open your account.
Please Note: If you are logged into your browser, particularly Chrome, with a non-NYU account you may inadvertently log into Zoom with the wrong account. Check your browser to see what account you are logged into. On Chrome, this is at the top right corner of the browser window. We also recommend any of the following actions to help ensure that you're logging into NYU Zoom:
- Use two different browsers (Chrome, Firefox, Edge, Safari): one for your NYU account and one for your personal account and only login to NYU Zoom on the NYU-dedicated browser
- Log out of your personal account on your browser.
- Switch to your NYU account on your browser.
- Open a private or incognito window on your browser then log into NYU Zoom at nyu.zoom.us.
Q. How do I request the ability to record in Zoom? Who can record the session?
A. Recording privileges have been granted to all faculty. The session host can click the record button anytime during the lecture. Here is a quick guide on how to record: NYU Brightspace: Recording and sharing a session using Zoom.
Q. How can I view or listen to my recorded sessions and share with students?
A. If faculty have scheduled and recorded the Zoom session through NYU Brightspace, the recording will automatically appear for students in the Zoom tool in NYU Brightspace. Faculty can find more information in this article. If a Zoom session was scheduled outside the Zoom tool in NYU Brightspace, the host will need to share the recording manually. To share recordings, go to nyu.zoom.us to login and to download the recorded file. Then, upload it to NYU Stream to view or listen to the recording. Here are the instructions for saving Zoom recordings in NYU Stream Media Gallery.
Q. Why is my Zoom recording requiring a password?
A. As part of an April 2020 security enhancement by Zoom, shared recordings now require a password by default. If you wish, you can follow these instructions to disable this feature on a specific recording or on all future recordings, or to customize the password when you share a recording. As part of this security change, only the meeting host can now share the link for their recording from their NYU Zoom account; the NYU Zoom service team is no longer able to assist with this process.
Q. How can I secure my Zoom meetings and class sessions and avoid Zoom intruders?
A. See the Secure Your Zoom Meetings page for best practices and settings to help protect the security of your NYU Zoom meetings and class sessions.
Q. Can I save in-meeting chats and/or let my meeting or class attendees copy chats?
A. Yes, both of these are possible. The host can save the in-meeting chat, and the host can grant participants the permission to copy in-meeting chats.
Enabling the second setting also allows attendees to copy a link from the in-meeting chat and paste it into a web browser to open it, which can be useful since Zoom has disabled link-clicking in chats.
Q. How do I host a large Zoom meeting, event, or class of 300+ people?
A. Visit the ServiceLink knowledge base to learn about NYU Zoom's webinar and large meeting features, review best practices, and complete the request process.
See more helpful NYU Zoom FAQs »