How Carebridge Works

Your benefit provides up to five face-to-face or telephonic consultations per issue with a professional behavioral health clinician skilled in your area of concern. The program is available to benefits-eligible employees of NYU as well as their spouses, domestic partners, and children. You or a family member can call toll-free at 800-437-0911, 24 hours a day, 7 days a week, 365 days a year.

Skilled professional counselors answer every call and are available to ...

  • Listen to your concerns
  • Help identify the source of the problem
  • Work with you to bring about solutions through short-term counseling and, if necessary,
  • Help with a referral for continued or specialized care. Counselors will find providers who participate in your medical plan's provider network if continued specialized care is needed

Cost of Coverage

The program is provided by New York University at no cost to you. However, sometimes longer term counseling is needed, in which case, Carebridge will help you find a provider who participates in your health plan's network. Your plan's coverage provisions and out of pocket costs will then apply.

Confidential Services

All Carebridge services are confidential to the extent permitted by law. No names are identified or reported to anyone without your written authorization. No one at NYU will know that you or your family member called or met with a counselor unless you choose to tell someone.

Counselor Certification

Most Carebridge providers have 15 - 20 years of clinical experience.

Carebridge Providers adhere to stringent industry qualifications:

  • Masters Degree directly relating to consultative work
  • Minimum of 5 years of direct clinical practice
  • State Licensure or Certification at the highest level in areas in which the provider practices
  • Documentation of the fulfillment of eligibility criteria and a signed affidavit as to personal history, currency, and ethics in practice
  • Passage of Board Certification exam administered within his/her counseling discipline