More common troubleshooting tips are in the works. In the meantime, if you're having any issues using Email Direct, please contact our team. So that we can best assist you, include the following information:

  • Your NetID
  • Exact Subaccount name
  • Menu tab or section such as Audience, Campaigns, etc.
    • Exact Segment name
    • Exact Template name
    • Exact Campaign name
  • Specific details about the issue
  • Screenshots or videos of the issue

Jump to: Campaign Authoring | Sending Campaigns | Audience | Analytics

Campaign Authoring

Sending Campaigns

Audience

Analytics