Digital Communications

NYU provides the digital communication services necessary for faculty and staff to communicate easily and inexpensively. Available web communication technologies include bulk email services, social media, mobile applications, and the Content Management System (CMS). Fill out the Project Request Form to inquire about custom digital solutions, or for assistance with any of the services listed below.

Project Services

Content Management System

Using the CMS

CMS Training & Support is your source for information about our content management system (CMS). Find tutorials, troubleshooting tips and instructions on how to access and use the CMS.


CMS training is available multiple times per semester. Individual CMS orientation sessions can be scheduled, schedule permitting, or will be built into project plans when new organizations are on-boarded into the CMS.

New Page Design/Content Refresh

DigiComm provides resources to help design new pages or modify existing content.

Site Architecture/Navigation Change

If you are planning to re-structure your content and pages, our team can help organize your page hierarchy.

Custom Template

CMS users can design a page using four 5-column grid templates. If available templates do not suit your needs or strategy, please submit a Project Request Form for a custom template.

Workflow Additions/Changes

Contact us to change the series of approvals required to publish content.

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Sending Bulk Emails

Visit the Email Services page for information about sending bulk HTML emails to all or a segment of the university community. If you need a help building a custom email template, fill out the Project Request Form.

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Social Media Strategy

Contact our team for help developing your social media strategy. We can suggest and provide best practices to help you use social channels effectively, protect reputation, and follow University guidelines. Read more about social media at NYU.

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University Events Calendar

The University Events Calendar serves as NYU's central source for event information.

If your unit would like to add your events to the public NYU Events Calendar, please write to and supply the following information:

  • Name of Unit
  • Your NetID
  • NetIDs of any other individuals who will need access to add events

For support adding an event, please see our Events Calendar tutorials.

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Page Maintenance

Submit a Project Request Form for help with the following:

Custom Error Pages

Error pages can be built out with a custom message.

Broken Links

We can resolve broken links or remove dead pages.

Redirects or Vanity URLs

Please do not publish or advertise any URLs until your request has been fulfilled.

Site Check

Our team can review a page or section of pages to:

  • Discover all broken links, spelling errors and accessibility issues.
  • Keep track of documents and media files on your website.
  • Assign responsibility for different areas of your website to different persons.
  • Send automatic error reports to the responsible editor.

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Analytics & Search Optimization


Urchin offers basic page analytics for pages using NYU’s content management system. Learn more about using Urchin.

NYU Search & Search Engine Optimization

The NYU Search Engine utilizes proprietary technology developed by Google. While we cannot control the results populated, we can advise you on how to have better content to improve your rankings or even possibly have a suggested link at the top of the results.

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ePayments is the official service for accepting electronic payments at NYU. The service is designed to allow the acceptance of Credit Cards, ACH/e-Checks, or Electronic Payments for gifts, donations, goods, or services. ePayments at NYU are centrally managed by the Treasury Division.

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