Payment Card News and Reminders
Bank of America P-Cards: Changing PIN (Personal Identification Number) Process
To change your Personal Identification Number (PIN) after the initial activation of your card, please contact Bank of America’s Global Servicing team using the phone number on the back of your card. Please select changing the PIN menu option. You will need the following details:
- Account Number (card number)
- Verification ID (N Employee ID, N=’6’)
- Phone number associated with your account (see the GRAM Transaction Detail page or your GRAM Profile)
- Address associated with your account (see the GRAM Transaction Detail page or your GRAM Profile)
Bank of America Mobile Alerts
Cardholders have the option to sign up for mobile alerts via www.bofaml.com/globalcardaccess.
This security feature is highly recommended by the bank and the Global Payment Card Team in the fight against fraud. This feature would create alerts for transaction declines, transactions made by phone or on-line, and proactive notification of activity outside of normal purchasing patterns.
Bank of America Compromised Cards
Payment cards impacted by stolen card data due to successful hacking of a merchant are considered compromised. Not all compromised cards generate fraudulent transactions.
To search for your compromised cards in GRAM, please use the “Search By” and click on “All (Account).” All of the cards under your name will appear in the search.
Both the new and old payment cards will be displayed in the ‘User Role’ drop down menu on the Home Page that is visible for the cardholders and card approvers. The cardholder should monitor both cards for another 30 days to ensure that no fraudulent transactions are posted on the old or new cards. If fraudulent charges are noticed on either of the two cards, the cardholder has to contact Bank of America and dispute the charges.
Bank of America Mandatory Training
Cardholders and Card Approvers must complete the mandatory i-Learn training. This training must be completed before a new card and/or a renewal card is issued.
A cardholder and approver may submit one training certificate for multiple cards.
Bank of America Payment Card Verification IDs
To improve the card renewal experience we have updated all Verification IDs in the GRAM system.
What Does This Mean for You As a Cardholder? Cardholders are prompted for the Verification ID at card activation, PIN number set up, and any other occasions when they reach out to Bank of America’s Help Desk.
As of April 11, 2018, all cardholders will use their employee ‘N’ number (listed on the back of their University ID card) as the new Verification ID. The ID should consist of nine (9) numeric digits, therefore, the letter ‘N’ would be converted to number ‘6’ as the first number of the Verification ID.
Example: N12345678 = Verification ID: 612345678.
Payment Card Self-Service PIN Set Up
At the time of card activation, cardholders will have the option to set up their own PIN number that can be utilized for the payment cards. Bank of America does not initiate PIN mailers any longer.
The systems prompts have to be followed to set up the PIN The cardholders need to have their verification id, business phone number and the zip codes to complete the PIN set up.