From texting throughout a meeting to scrolling Twitter while on a phone call, the art of multitasking now occupies not just part of our day, but practically every minute. And despite our insistence that doing more than one activity at a time is more efficient, research reveals that trying to do so much at once costs us, not surprisingly, in accuracy—but also in time.
In fact, studies show that multitasking in the classroom diminishes academic performance, and in the workplace it results in $450 billion in lost productivity worldwide each year. On the safety front, lawmakers have taken steps: 48 states had banned texting while driving by 2019, and 20 states had prohibited drivers from using hand-held cell phones.
Despite these efforts, the art of techno-juggling appears to be here to stay, raising the question: is there a way we can get better at it?
In the new book Clearer, Closer, Better: How Successful People See the World, Emily Balcetis, an associate professor in NYU’s Department of Psychology, unpacks research she and others have conducted in vision science, cognitive research, and motivational psychology to offer an account of the habits and practices that successful people use to meet their goals.
While still skeptical of the culture’s greater multitasking obsession, Balcetis outlined for NYU News some science-backed tips for working more efficiently.
Stress can be an asset.
In one study, Emory University’s Diwas Singh KC found that when the demands on ER doctors increased, they doubled down and worked faster because adding to workload can create low levels of stress that actually assist in cognitive functioning. When we experience something new, unpredictable, or out of our control, our bodies respond by producing hormones like cortisol, adrenaline, and noradrenaline that impact the functioning of our hippocampus, amygdala, and frontal lobes. These brain structures are the most important for learning and memory. Calling on these brain areas to get to work may in fact help us do our jobs better than we would if we weren’t stressed out.
Expertise in nearly all fields improves outcomes.
For example, a team of Spanish neuroscientists discovered that the Brazilian soccer phenom Neymar da Silva Santos Júnior showed more efficient brain activity when multitasking compared to less skilled players. Likewise, concert pianists, Formula One drivers, and expert air pistol shooters showed more neural efficiency when performing tasks required for their job compared to their less experienced counterparts. The amount of neurological real estate and the processing power used when we are doing what we are expert in is far less, freeing up cognitive resources for multitasking more effectively.
Avoid multitasking when you're tackling something new.
When trying something we haven’t done much before, we’re better off staying focused on the here and now. Performance declines during multitasking because it takes additional time to remind ourselves where we left off in the original activity, and sometimes we never return to finish the job at all.
Grow awareness so that you can catch yourself abandoning tasks.
Sometimes the reasons we leave one task unfinished and start up another are because of interruptions we can't plan for or control. But the most often cited reason people gave in a one-week daily diary study was that they simply chose to—about 40 percent of the time, people decided themselves to leave a job undone and start another. Another study looked at how frequently administrators and executives in a major corporate environment changed what they were working on. On average, they switched tasks every 3 minutes and did so more frequently than that when they were working on their computer or phone. If we grow awareness of the fact that we are choosing to switch, and making that choice quite often, we might rein it in.