Designed for Senior Managers from any Industry; Will Learn Customer-Centered Management from Hospitality Leader

Senior managers and executives from any industry can learn how to lead change and make their organizations truly service oriented in a new executive education program from the New York University School of Continuing and Professional Studies and The Ritz-Carlton Hotel Company, LLC.

This new venture marries the award-winning management acumen of The Ritz-Carlton-a leader in the customer service-oriented hotel industry-with the expertise and 70-plus year history of NYU SCPS in creating relevant, high-quality adult education programs. This is the first-known educational alliance of its kind between a hotel corporation and major American university for professionals outside of the hospitality industry itself.

The program-“Implementing a Customer-Centric Culture”-is an intensive, weeklong seminar taught by faculty from The Ritz-Carlton’s Leadership Center and NYU Corporate Learning Services (, the NYU SCPS division that will manage the alliance. Courses cover such topics as creating high levels of customer satisfaction and loyalty; tools and metrics for performance excellence; leading effective organizational change; and talent management.

NYU SCPS Dean Robert Lapiner said, “The focus of any industry today, including continuing education, is to build customer relationships. And The Ritz-Carlton is one of the best companies in the hotel industry, which places a premium on customer service. It’s a partner that the NYU School of Continuing and Professional Studies and our Corporate Learning Services are pleased to have in this new venture.”

“The Ritz-Carlton Hotel Company is very proud of this newly formed strategic alliance with the NYU School of Continuing and Professional Studies and its Corporate Learning Services, recognized leaders for providing the best in advanced career-focused educational opportunities for adult learners. We believe this partnership takes The Leadership Center to a new level of professional outreach excellence,” said Simon F. Cooper, president and chief operating officer of The Ritz-Carlton Hotel Company, LLC.

The Ritz Carlton has been twice recognized with The Malcolm Baldrige National Quality Award, the only service company so honored by the U.S. Department of Commerce. The company’s Leadership Center has since 2000 trained thousands of executives, managers, and line staff from industries as diverse as automotive, finance, health care, retail and transportation.

The seminar will offered four times this year, during the weeks of May 22, August 7, October 16, and December 4, 2006 and will be taught at the NYU SCPS center in downtown Manhattan’s historic Woolworth Building, 15 Barclay Street. Tuition will be $8,000 per student for the weeklong program

Students interested in the program should contact Jill Guindon, at 301-547-4700, As well, corporations may reserve an entire week’s class for up to 30 students; depending upon availability.

Accommodations can be made at The Ritz-Carlton New York, Battery Park.

About The NYU School of Continuing and Professional Studies…

The School of Continuing and Professional Studies ( is among the 14 colleges and schools that comprise New York University, one of the largest private universities in the United States. Founded in 1934, NYU SCPS each year educates some 4,200 undergraduate and graduate students and enrolls over 44,000 in its non-credit programs. A national leader in adult and professionally-oriented education, NYU SCPS programs include non-credit courses that span more than 125 fields, 14 industry-focused master’s degree programs, and nine bachelors and six associates degree programs specially designed for working adults. As well, NYU SCPS is home to NYU Online, the University’s first online bachelor’s programs.

About The Ritz-Carlton Hotel Company…

The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, MD (USA) currently operates 59 hotels in the Americas, Europe, Asia, the Middle East and Africa. Over 20 projects are under development around the world, with properties slated for opening in Grand Cayman, Moscow and Beijing in 2005-2006. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, which recognizes outstanding customer service. For more information, contact Ritz-Carlton toll free reservations at 1-800-241-3333, a travel consultant, or visit

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Ken Brown
Ken Brown
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