Help & FAQ
I received an error message while I was making my gift. What’s wrong?
Please clear your browser’s history or cache and then refresh the page. This usually solves the problem. If you are still receiving an error message, you can make your gift via mail or on the phone using the information below.
I have reached the Payment Information step of the form, but it appears to be blank. What do I do?
Please clear your browser’s history or cache and then refresh the page. This usually solves the problem. If you are still unable to see the Payment Information step, you can make your gift via mail or on the phone using the information below.
Older Browser Versions
NYU's credit card processor cannot guarantee credit card transactions on older browsers. Please make sure your browser is one of or newer than the versions listed below, or feel free to make a donation by phone or mail as described above.
IE 10+,Edge 13+,Firefox 42+,Chrome 48+,Safari 7.1+,Opera 37+
iOS Safari 7.1+,Android Browser 4.4+,Chrome Mobile 48+
Who can I contact for help with the online giving form?
Please contact firstname.lastname@example.org for questions or help with the online giving form.
When will I receive my gift receipt?
Due to high gift volume, please expect to see your electronic receipt between 4-7 business days.
How is my contribution being used?
Collectively, gifts of every amount have a tremendous impact on NYU and NYU students. Please click here to learn more!
How else can I make a gift?
You can make a gift in two additional ways:
Mail – Please send your gift to
New York University
Gift Processing Center
547 LaGuardia Pl
New York, NY 10012
Phone – Please call 1-800-698-4144
Monday-Friday between 9:00 AM and 5:00 PM EST.
NYU accepts MasterCard, Visa, Discover, and American Express payments over the telephone.
Who can I speak to about Annual Giving?
With questions about Annual Giving or a particular appeal please email email@example.com or call (212)-998-6989.
How can I make a matching gift?
You may be able to multiply the value of your gift by participating in a matching gift program provided through your employer. Many companies will match employee contributions at a rate of 1:1, 2:1 or even greater. Your employer's personnel office can provide you with information on how to take advantage of your company's matching gift benefit as well as any forms you need to complete. To find out if a company has a matching gift program, please enter your employer's name at http://www.matchinggifts.com/nyu/.
If you are using your company's matching gift website, please select New York University or provide this EIN: 13-5562308. A matching gift will be allocated towards the fund that you selected.