The cable television signal is always on, so you don't need to call anyone to order service. The system has been designed to work with all "cable ready" TVs and VCRs. Most new TVs and VCRs are cable ready. However, if your TV is not cable ready, you will need to purchase a cable converter box or VCR, and possibly some additional equipment, depending on your requirements. If you have additional problems, submit a request online using the Cable Service Request Form

You will need an antenna cable to attach the cable jack on your wall to your TV or VCR. This cable usually comes with newer TVs and VCRs. If you don't have one, they can be purchased at any electronics store. Before you buy, measure the distance form the wall jack to your TV or VCR. Try not to buy an excessively long antenna cable. Tell the store that you need an RG-6 TV antenna cable, 75-ohms, "F" type male connectors on both ends.

Non-cable ready TVs won't get any stations above 13 without a cable converter or cable ready VCR. Cable ready TVs and VCRs have to be programmed to "search" for cable channels above 13. For TVs or VCRs with on-screen programmability:

1. Look for a button on your TV or remote control that says "MENU" or "Channel Programming" or "Set-Up". Pressing that should bring up a screen that gives you a choice between TV or CATV (cable).
2. Choose CATV (the TV may ask you what type of cable: STD, HRC, or IRC). Choose STD. The TV may actually start to scan through all the channels.
3. When the TV or VCR finishes scanning, you should have all the cable channels.

Not at this time. All residents receive the same cable service, and the channels and stations listed are the only ones coming to NYU. Additions or deletions from the list, if and when they occur, affect everyone.

If any of the above steps do not correct your situation, then a repair may be necessary. Submit an online request via the Request for Service Form or call the Campus Cable Hotline at 212.998.2671 to report your problem to a cable technician.

Don't worry! If you've submitted a Cable Service Request Form or called the Campus Cable Hotline (x82671), then a technician will be in touch with you shortly. Additionally, a Television Service/Comment form is available from your residence hall's main desk or administrative office. Submit the form to your Resident Advisor and a technician will get back to you, usually within a few days. Before submitting a service request, please note that our cable system operates via microwave so reception may be temporarily affected during periods of severe weather. NEVER REMOVE OR MODIFY THE WALL PLATE AND JACK IN YOUR ROOM! Tampering can result in electric shock or system outages, and you will be responsible for all repair costs.

Some residence halls have older wiring which can cause reception problems Hayden, Mercer, D'agostino are a few examples of older wiring. (See Campus Cable Reception)

This may just be a problem with your TV settings. There are 3 TV settings (HRC,IRC,STD) in each cable ready set either accessible through the on screen menu or via a switch located on the back of the set. The set must be on (STD) for tuning of Campus Cable channels. Using the other two settings will cause intermittent signal problems such as not locking on the channel correctly or spurious noise as the tuner is trying to lock in.

Due to some residence halls having older wiring than others, all the local channels can bleed into the system causing double images and or graininess. Be sure to use just enough cable to connect from the wall jack to the television. We have found in the past that students buy a 50 foot RG59 cable and have it rolled up under the bed. This creates its own antenna and will conflict with Campus Cable signals. The best solution is to make sure that your coax cable from the wall jack to the television is a high quality RG-6 cable not RG-59. This cable can be obtained from a local Radio Shack or electronics store.

Campus Cable receives its programming from a satellite provider. The digital signals provided are approximately the same size as a raindrop. As a storm intensifies, the rain creates a curtain affect, making it difficult for the signals to pass through. Campus Cable uses the highest quality satellite equipment but has seen effects of this only in the worst conditions. This causes a tiling affect or "little squares" as referred to by some students. During a loss of signal (SEARCHING FOR SATELLITE SIGNAL) will appear on the screen until the storm passes.

To our knowledge, TiVo does not have any agreements with universities.

This property is leased by NYU, not owned by them. As a result, the building has its own mini-cable system, which does not allow it to get the same lineup as the main cable system. We continue to explore the possibility of getting all properties on the same system.

Campus Cable is a private, closed-circuit system operated by NYU. As a result, the lineup differs from subscriber services such as TimeWarner, RCN, and Comcast.

The Campus Cable system is a non-addressable system that is provided to all students living in most residence halls. In other words, everyone gets the same channels, and there is no need for a set top box, as one would have in a traditional home setting. As a result, the Campus Cable system provides our viewers with a service that is easy to hook up, and it provides the same cable programming to all rooms.

We know how you feel. Many viewers would like to see the Yankee games. Unfortunately, the YES channel is not currently on the Campus Cable lineup due to licensing costs, which are similar to premium channel costs. Considering the fact that most students leave campus in May, and the games airing in September are on national local or cable channels, the increase in cost does not balance out for two and half months of programming. As always, we wish to ensure a great channel lineup (over 60 channels!) at no cost to students. As a result, we are unable to add the YES Network to our system at this time. However, we continue to monitor the rates for the this channel should there be a change and will keep you informed of any progress.