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FREQUENTLY ASKED QUESTIONS AND ANSWERS:

Why has NYU Ticket Central partnered with TicketWeb to provide online ticket sales?

Ticket Central has teamed up with TicketWeb, the leading provider of Internet-based box-office ticketing software and services, in order to provide the NYU community with expanded access to tickets to NYU events and many of our popular specials and to reduce long lines at our box office.

Who may purchase tickets online through TicketWeb?

Anyone with a NYU netID and an activated NYUHome account can access Ticket Central’s online offerings.

How can I access Ticket Central’s online store?

To access Ticket Central’s online offerings, log into your NYUHome Account and click on the “News” tab on the upper right-hand part of the page. The Ticket Central channel will appear somewhere on the “News” page. (Scroll down the page if you don’t see it at first.) A listing of tickets available for purchase online will appear under the Ticket Central header. Click on the “buy tix” link next to the item you want to get started.

What types of tickets can I purchase online?

Many of Ticket Central's most popular theater, music, and sporting event specials are offered online. In addition, tickets to select NYU events on sale at the Ticket Central box office will be available for purchase online.

Why aren’t all of Ticket Central’s offerings available for purchase online?

Items such as discount movie passes and vouchers will not be available for purchase online due the fact that the service charges associated with using TicketWeb’s services would, in many cases, negate the discount of purchasing the passes/vouchers in the first place.

If tickets to an NYU event are available at the Ticket Central box office and not online, it is because the event organizers requested this.

Not all of Ticket Central’s Weekly Specials will be offered online. However, we will try to include our most popular offerings in our online specials.

Where can I find a list of tickets being offered for sale on TicketWeb?

Weekly Specials: Tickets for weekly specials go on sale on the date and time specified on our Weekly Specials web page.

NYU Events: The Ticket Central Calendar has the most up-to-date information on campus events being ticketing through Ticket Central.

How long are tickets available for purchase on Ticketweb?

The frame of time to purchase tickets through Ticketweb varies depending on the specific show or event.

Weekly Specials: Due to the popularity of many of our specials, tickets tend to sell out very quickly – sometimes within 10-15 minutes of the on-sale time. Tickets will remain available on TicketWeb until they sell out or until 10am the following day. Additional tickets may be made available for purchase after this time according to availability.

NYU Events: For most events, tickets will remain available on TicketWeb until they sell out or until noon on the day of the event. Specific policies for individual events will vary. Please check the event listings on the calendar for information regarding a specific event.

If tickets are sold out on TicketWeb, does this mean that they are also sold out at the Ticket Central box office?

No. Only a portion of tickets for each Weekly Special is available for purchase online. Tickets are usually also available at the Ticket Central box office according to the schedule specified on our Weekly Specials listings. Please check for availability of tickets on this page.

Is there a service charge for purchasing tickets online?

Yes. Ticket Central chose to use TicketWeb because they leverage their unique technology to offer the most competitive service fees around.

Fees for Weekly Specials: There is a per order fee of $1.50 and a service charge of 14.5% of the face value of each ticket, with a minimum of $1.50 per ticket and a maximum of $3.00 per ticket.

For example, on an order of two $20 sporting event tickets, the service charge for each ticket would be 14.5% of $20, which is $2.90. The total service charge for the order would be $1.50 + $2.90 + $2.90 = $7.30, bringing the total order to $47.30.

On an order of 2 $30 theatre tickets, the per ticket service charge would be $3.00, since that is the maximum per ticket charge. Thus, the total service charge for this order would be $1.50 + $3.00 + $3.00 = $7.50, bringing the total order to $67.50.

Finally, on an order of 2 $7 NYU event tickets, the per ticket service charge would be $1.50, since that is the minimum per ticket charge. Thus, the total service charge for this order would be $1.50 + $1.50 + $1.50 = $4.50, bringing the total order to $18.50.

Fees for NYU Events: There is a service charge of $1.50 for all tickets with a face value of less than $10.00, and a service charge $2.00 for all tickets with a face value of $10 - $15. For more expensive events, the tickets fees are equivalient to the fees listed under Weekly Specials, above.

Why must I pay a service charge when I purchase tickets online?

The services charges incurred when purchasing tickets online are set and collected by TicketWeb. They reflect the cost of providing the online ticketing service to you. The service charges collected by TicketWeb are the same for NYU Ticket Central as they are for the countless other venues in NYC and around the country that use their services. Ticket Central cannot waive or reduce these charges.

How can I avoid these service charges?

If the tickets you are wishing to purchase are available for sale at our box office, you can buy them there without incurring a service charge. Please note that not all tickets are sold at the box office.

If I purchase tickets online, where do I get my ticket(s)?

Weekly Specials tickets purchased online must be picked up at the Ticket Central box office – not at the show’s venue! Your tickets can be picked up at the Ticket Central box office during our regular business hours (Monday – Friday, 12:30 – 7pm) starting one business day after your purchase. In order to pick-up tickets at Ticket Central, you MUST present your NYU ID card and the credit card you used to make the online purchase.

For NYU events, instructions for ticket pick-up will be provided on your ticket purchase confirmation page and your ticket purchase confirmation email. In most cases, ticket pick-up for will usually entail either picking them up at the Ticket Central box office during our regular business hours (Monday – Friday, 12:30 – 7pm) or being checked in at the actual event with your confirmation email and NYU ID. In order to pick-up tickets at Ticket Central, you MUST present your NYU ID card and the credit card you used to make the online purchase.

When can I pick up the tickets I’ve purchased online?

Your tickets can be picked up at the Ticket Central box office during our regular business hours (Monday – Friday, 12:30 – 7pm) starting one business day after your purchase. In order to pick-up tickets purchased online, you MUST present your NYU ID card and the credit card you used to make the online purchase.

How can I avoid the long lines at the Ticket Central box office when picking up my tickets?

Ticket Central’s busiest times are between 12:30pm and 1:30pm. To avoid long lines, visit the box office anytime after 1:30pm up until the specific show/event performance date that you have purchased tickets for.

When I purchase tickets on Ticketweb, will I be informed of my seating location?

No. Unfortunately, Ticketweb does not have the capacity to inform customers of Weekly Special tickets of their exact seating location. However, the general area of seating will be indicated when you purchase your tickets. Seating for NYU Events is general admission, unless otherwise indcated.

Are there seating charts on the Ticketweb website for the specific Weekly Special tickets being sold online?

No. To access seating charts for Broadway and Off-Broadway theatres, visit playbill.com.

How will my seats for a Weekly Special be determined?

Tickets for Weekly Specials will be distributed to TicketWeb customers in the order in which they were purchased online, with the first to purchase tickets receiving the best seats from the allotment of tickets set aside for TicketWeb customers.

Who will get better seats for a Weekly Special event – online customers or customers who wait in line at Ticket Central?

Ticket Central tries very hard to evenly distribute the best seats for each special between the online allotment and the “in line” allotment.

If I buy two tickets on Ticketweb and my friend buys 2 tickets for the same event on Ticketweb, what are the chances we will be able to sit together?

Unfortunately, there is no way to guarantee that the seats will be next to one another for events that are NOT general admission. If you and a friend must sit together, we suggest purchasing your tickets in person at Ticket Central.

Can I buy 2 tickets for a specific show through Ticketweb and two tickets for that same show at the Ticket Central box office?

Theoretically, yes – but the seats will not be together.

What forms of payment does TicketWeb accept?

TicketWeb accepts Visa, MasterCard, American Express, and Discover cards. If you wish to pay with cash or campus cash, please come to the Ticket Central box office to purchase tickets.