FREQUENTLY ASKED QUESTIONS AND ANSWERS:
Who may purchase tickets online?
Anyone with a NYU netID and an activated NYUHome account can access Ticket Central’s online offerings.
How can I access Ticket Central’s online store?
To access Ticket Central’s online offerings, log into your NYUHome Account and click on the “NYU Life ” tab on the upper right-hand part of the page. The Ticket Central channel will appear somewhere on the “NYU Life” page. (Scroll down the page if you don’t see it at first.) A listing of tickets available for purchase online will appear under the Ticket Central header. Click on the “Get Tix ” link next to the item you want to get started.
What types of tickets can I purchase online?
Many of Ticket Central's most popular theater, music, and sporting event specials are offered online. In addition, tickets to select NYU events on sale at the Ticket Central box office will be available for purchase online.
Why aren’t all of Ticket Central’s offerings available for purchase online?
Items such as discount movie passes and vouchers will not be available for purchase online due the fact that the service charges associated with using our online service provider's (Ovation Tix) services would, in many cases, negate the discount of purchasing the passes/vouchers in the first place.
If tickets to an NYU event are available at the Ticket Central box office and not online, it is because the event organizers requested this.
Where can I find a list of tickets being offered for sale online?
Weekly Specials: Tickets for weekly specials go on sale on the date and time specified on our Weekly Specials web page.
NYU Events: The Ticket Central Calendar has the most up-to-date information on campus events being ticketing through Ticket Central.
How long are tickets available for purchase online?
The frame of time to purchase tickets online varies depending on the specific show or event.
Weekly Specials: Due to the popularity of many of our specials, tickets tend to sell out very quickly – sometimes within 10-15 minutes of the on-sale time. Tickets will remain available online until they sell out. Additional tickets may be made available for purchase after this time according to availability.
NYU Events: For most events, tickets will remain available online until they sell out or until noon on the day of the event. Specific policies for individual events will vary. Please check the event listings on the calendar for information regarding a specific event.
If tickets are sold out online, can I buy them in person at the Ticket Central box office?
No. Due to the popularity and convenience of online ticketing, we have eliminated our box office ticket sales program. Occasionally, single tickets may be available for purchase in person at our box office. These opportunities will be listed on our Weekly Specials web page.
Is there a service charge for purchasing tickets online?
Yes. Ticket Central chose to use Ovation Tix because they leverage their unique technology to offer the most competitive service fees around. There is a per ticket fee the varies with the price of the ticket. For Ticket Central's Weekly Specials, the minimum service charge is $1.50 per ticket and the maximum of $3.00 per ticket. For NYU Campus Events, the maximum service charge is $5.50.
If I purchase tickets online, where do I get my ticket(s)?
Weekly Specials tickets purchased online must be picked up at the Ticket Central box office – not at the show’s venue! Your tickets can be picked up at the Ticket Central box office during our regular business hours (Tuesday – Saturday, noon-6pm) starting one business day after your purchase. In order to pick-up tickets at Ticket Central, you MUST present your NYU ID card and the credit card you used to make the online purchase.
For NYU events, instructions for ticket pick-up will be provided on your ticket purchase confirmation page and your ticket purchase confirmation email. In most cases, ticket pick-up for will usually entail either picking them up at the Ticket Central box office during our regular business hours (Tuesday – Saturday, noon-6pm) or being checked in at the actual event with your confirmation email and NYU ID. In order to pick-up tickets at Ticket Central, you MUST present your NYU ID card and the credit card you used to make the online purchase.
When can I pick up the tickets I’ve purchased online?
Your tickets can be picked up at the Ticket Central box office during our regular business hours (Tuesday – Saturday, noon-6pm) starting one business day after your purchase. In order to pick-up tickets purchased online, you MUST present your NYU ID card and the credit card you used to make the online purchase.
How can I avoid the long lines at the Ticket Central box office when picking up my tickets?
Ticket Central’s busiest times are between noon and 1:30pm. To avoid long lines, visit the box office anytime after 1:30pm up until the specific show/event performance date that you have purchased tickets for.
When I purchase tickets online, will I be informed of my seating location?
No. Unfortunately, Ovation Tix does not have the capacity to inform customers of Weekly Special tickets of their exact seating location. However, the general area of seating will be indicated when you purchase your tickets. Seating for NYU Events is general admission, unless otherwise indcated.
Are there seating charts on the website for the specific Weekly Special tickets being sold online?
No. To access seating charts for Broadway and Off-Broadway theatres, visit playbill.com.
How will my seats for a Weekly Special be determined?
Tickets for Weekly Specials will be distributed to online customers in the order in which they were purchased online, with the first to purchase tickets receiving the best seats from the allotment of tickets set aside for online purchases.
If I buy two tickets online and my friend buys 2 tickets for the same event online, what are the chances we will be able to sit together?
Unfortunately, there is no way to guarantee that the seats will be next to one another for events that are NOT general admission. If you and a friend must sit together, we suggest purchasing your tickets in person at Ticket Central.
How can I pay for my tickets online?
Ovation Tix accepts Visa, MasterCard, American Express, and Discover cards. If you wish to pay with cash or campus cash, please come to the Ticket Central box office to purchase tickets.