NYU student employees are extremely talented and are essential to the operation of the University. Supervising an NYU student employee is a wonderful opportunity with many benefits, but it is also a significant responsibility for the student’s supervisor. To help with your efforts, the Wasserman Center has organized this summary of guidelines and suggestions for making the most of this experience.
Student employment opportunities should provide a direct benefit to your organization, but the student employees' assignments should also help provide students with valuable experience and the opportunity to develop skills helpful to their career aspirations.
It is our hope that all student employees at NYU have holistic personal growth and meaningful professional development through on-campus employment. It is important that supervisors understand and remain aware of student employees’ many commitments and academic pressures in addition to their work assignments. However, this awareness should not be taken to imply that the student should not be completely present while at work or otherwise comply with the student employee guidelines.
Your effectiveness as a supervisor can be greatly enhanced by adhering to the following principles and guidelines:
Follow all specific hiring processes. Once student employees are hired, they will be granted access to NYU myTime in approximately two weeks. Student employees should keep track of their work hours prior to their access to myTime. The myTime approver will then need to manually enter those first hours once access is given. Feel free to refer your students to the Student Employee's Guide to Using NYU myTime.
Once your student employees begin work, offer a tour, orientation, and training so students are fully aware of the job expectations. By properly training student employees, you will ensure they are fully aware of your expectations and the job requirements.
Communicate effectively and often with your student employees. Listen carefully and provide clear guidance and direction. Assist students in developing their professional communication skills. Students' professional communication should be accurate, clear, and have a professional and friendly tone. If your student employees require extensive training in this area, consider referring them to campus programs for assistance.
As a supervisor, you offer a place for student learning and growth outside of the classroom. Help your students learn how to balance work and academic responsibilities. By supporting your students in this way you will foster their transition to a more independent life. Encourage your students to apply their skills and experiences to navigate uncertain situations and problem-solve independently when appropriate.
Ensure all students have an assigned supervisor to whom they can go with questions and concerns. Supervisors should understand that managing students will require a certain level of time and effort. Supervising student employees also carries with it an aspect of career and personal mentorship that supervisors should be aware of and encouraged to implement into their student employees’ experience within their office.
It is important that supervisors provide feedback to their employees about their job performance including demonstrating personal accountability, positive work habits and attitudes, and efficient use of time. Provide feedback about their performance and discuss and resolve any job performance concerns or complaints that arise over the course of the work assignment, as reasonable.
Student employees can serve as a conduit between the student body and your department, which can help your department better understand the current trends and interests of the student population. When possible, include student employees in the decision-making process to give them a sense of ownership and investment in department operations. Create opportunities for your students to work collaboratively with their peers as well as your staff, as these experiences will also enhance their skill set for the future careers.
Try to promote interaction between your student employees and your staff and faculty so the students feel like a true employee. Encourage your staff to offer an "ear" to the students' concerns, problems, and suggestions. Learn about your student employees' career and personal interests; perhaps your colleagues can offer feedback and resources on these topics.