Social and health care services have made great strides in identifying their values and vision for the future in order to achieve successful change and improvements. This knowledge review explores the processes and actions that have proven most effective in bringing about and sustaining improvement in social and health care services. The findings focus on three key action points that organisations should implement at all stages of an improvement programme:
- leadership that propels change and improvement
- employee involvement and participation in improvement
- stakeholder involvement and participation in improvement.