FAQs

If I do not have the NYU Student Health Insurance, can I still use the Student Health Center?

All matriculated students pay a mandatory health service fee as part of the registration process. This fee, that cannot be waived, provides access to many services at the NYU Student Health Center at no cost or reduced cost, regardless of whether or not they are enrolled in the NYU-sponsored Student Health Insurance Plans.

I see a doctor outside of the Student Health Center? How can I get a referral?

If you are seeking services in Manhattan:
Except for situations listed below, students covered under the Basic, Comprehensive or GSHIP Plans must first seek treatment at SHC. If, and only if, evaluation by an SHC provider determines that you need services unavailable at SHC, you will be given a written, off-site referral. Please call the Student Health Center at 212-443-1000 to schedule an appointment or to speak to a triage nurse about an urgent need.

Referrals are not required for the following services:

• medical emergency treatment in a hospital
• gynecological care or maternity care
• mental health services
• chemical and substance abuse services

If you are seeking services outside Manhattan:
We encourage students covered by the NYU-sponsored plans to first seek services by an SHC provider at 726 Broadway, who will be able to supervise and coordinate care at no or reduced cost for medically necessary treatment at SHC.

If that is not possible, seek care from providers who participate in the Consolidated Health Plans (CHP) network to ensure maximum benefits and minimal out-of-pocket expenses. To find a Consolidate Health Plan provider, go to www.consolidatedhealthplan.com.

Students may, however, use any provider outside the borough of Manhattan without an off-site referral from SHC. Any copays or coinsurance fees incurred will be the responsibility of the student.

Why am I automatically enrolled in a student health insurance plan if I did not ask to be enrolled?

The high cost of healthcare in the United States presents a potentially serious financial risk to students. The absence of adequate insurance coverage can result in temporary or permanent interruption of your education. New York University values the health of its students and requires that all students in degree-granting programs maintain adequate health insurance. Therefore, when you register for classes, depending on your school and credit load, you are automatically enrolled in the University sponsored plan determined by your school.

If you maintain alternate health insurance that meets the University's criteria, you may waive the NYU-sponsored Student Health Insurance Plans by the appropriate semester deadline. For more information, please visit the Student Health Insurance page.

When is the deadline for completing a health insurance waiver if I have my own health insurance?

Please see the complete list of Student Health Insurance deadlines.

What is the insurance company for the student health insurance plans? Who is Consolidated Health Plans?

The NYU-sponsored Student Health Insurance Plan is underwritten by the Nationwide Insurance and is endorsed by New York University. The plan is administered by Consolidated Health Plans. Consolidated Health Plans handles enrollment processing (including the issuance of insurance ID cards) and claims processing for the student plans. Consolidated Health Plans customer service representatives are available to answer your enrollment, claims and benefits-related questions at their toll-free number, (877) 373-1170, or through the Consolidated Health Plans website.

I am enrolled in a Consolidated Health insurance plan through an employer-sponsored plan. Is the NYU Student Health Center a participating preferred provider in my plan.

Although the NYU-sponsored Student Health Insurance Plans are underwritten by Nationwide Insurance, the Student Health Center is not a participating preferred provider in the Consolidated Health Plans network. SHC is considered out-of-network for your employer-sponsored plan.

How do I obtain an insurance ID card?

You can obtain an insurance card by contacting Consolidated Health Plans at their toll-free number (877) 373-1170. You may also request an insurance card online by going directly to their website.

How do I find a Consolidated Health Plan doctor?

To find a Consolidated Health Plan provider, go to www.consolidatedhealthplan.com.

Is dental treatment covered by the student health insurance?

No. General dental services, including wisdom tooth extractions, are not covered by the NYU-sponsored plans. You may purchase the Stu-Dent Plan which is provided by the NYU Dental Faculty Practice located at 418 Lafayette St., Suite 350. Please call (212) 443-1313 if you have questions related to services and rates.

What is the difference between the Basic and Comprehensive Plans?

The Comprehensive Plan covers the same medical and mental health services as the Basic Plan, but provides a higher level of coverage and fewer out-of-pocket costs to you.

What is the effective date of coverage under the student health insurance plans?

Please see the complete list of Student Health Insurance deadlines.

When does the insurance terminate? Can I extend the insurance if I graduate?

The insurance termination dates are January 8th for the fall term and August 20th for the spring/summer term. Please note that the health insurance fee charged at the time of spring registration includes summer insurance coverage and cannot be separated by term.

If you are covered under the Basic, Comprehensive, or GSHIP Plans and lose your eligibility to re-enroll due to graduation, transfer to another university, or withdrawal from NYU, you may be eligible to continue your coverage for an additional 1-month, 3-month or 6-month period for an additional cost. You must have been covered under the Basic, Comprehensive, or GSHIP Plans for at least 30 days in order to enroll in the Continuation Option.

You may enroll in the Continuation Option online through the Consolidated Health Plans website. The enrollment must be submitted online to Consolidated Health Plans with payment before the appropriate deadline.

What is the deadline for submitting my insurance enrollment/waiver online?

The deadline is September 30 if your first semester of the academic year is Fall; February 10 if your first semester of the academic year is Spring; and June 5 if you were not registered in a degree-granting program in Spring.

I was enrolled in the insurance program last year and I want the same plan this year. Is there any action needed on my part?

We strongly urge you to enroll through the online system in order to ensure continued coverage in the same plan.

I am automatically enrolled in the plan I want. Is any action needed on my part?

If you are automatically enrolled in a plan and do not complete the online process, you may lose coverage if there is a drop in your credit load. Enrolling online will guarantee that your coverage will remain in effect for the academic year, regardless of credit load, if you remain registered in a degree-granting program.

I waived the NYU plans last year. Do I need to waive again?

Yes. You must waive the NYU plans at the start of each academic year. If you waived in the fall semester, there is no need to go online again until the following fall semester.

Is there an alternative to submitting my enrollment/waiver online?

No. In order to ensure that NYU Student Health Insurance Services receives your selection, your information must be submitted online. Letters or other communications to the Bursar or any other University offices cannot be processed.

I'm having trouble with the Online Enrollment/Waiver system. What should I do?

• If you are having problems reaching the enrollment/waiver site from your computer, you may use any NYUHome station on campus. Visit www.nyu.edu/its/homestations for a list of locations. If you have a choice of web browsers, Internet Explorer may work best.
• If you are having trouble navigating the screens online, customer service representatives at Consolidated Health Plans, the insurance plan administrator, can help guide you through the system. They can be reached toll-free at (877) 373-1170.

I was notified that my waiver was not accepted. What will happen?

Your automatic enrollment will remain in effect if you do not demonstrate adequate insurance coverage by the appropriate deadline. If you are able to document that your insurance plan does meet the criteria for waiving, please contact NYU Student Health Insurance Services at (212) 443-1020 or health.insurance@nyu.edu. You should contact your insurance carrier for a copy of your insurance policy as documentation.

I accidentally made the wrong selection and the system will not let me back in. What should I do?

You may contact NYU Student Health Insurance Services at (212) 443-1020 or health.insurance@nyu.edu where an insurance representative will have your access to the system reset. You should be able to access the online system again the next business day.

I have a few questions not outlined in the brochure or on your website. Who can I contact?

Contact NYU Student Health Insurance Services at (212) 443-1020 or health.insurance@nyu.edu.