You have a right to:
- Considerate and respectful care that recognizes and maintains your dignity; respects your personal values and beliefs; protects your personal privacy to the extent possible; addresses your physical, emotional, and developmental needs; provides continuity of care.
- Receive accurate information and participate in decisions regarding diagnosis, treatment, and prognosis of an illness or health-related condition, unless such participation is contraindicated for medical reasons, including: an explanation of risks and benefits of a treatment or procedure; alternatives to treatment; consequences if no treatment is pursued; voluntary participation in a teaching, research or experimental program; and freedom to withdraw consent and discontinue treatment to the extent permitted by law.
- Change providers within the Student Health Center (SHC) to meet your particular needs.
- Seek a second opinion regarding your diagnosis or treatment.
- Know who is providing service, counseling or treatment. The person's name and professional qualifications should be visible and stated on introduction.
- Be informed about the scope, availability and cost of services.
- Expect that your protected health information (PHI) will be kept confidential per New York University, New York State and HIPAA regulations. Protected Health Information will be released to a third party only with your written consent or if required by law.
- Obtain a copy of your medical records or review your medical records with a provider if you so choose.
- Designate a personal representative to make medical decisions for you, per advanced directives, should you lose that capability as required by New York State and federal regulations.
- Be informed of the SHC rules and regulations applicable to you and your care.
- Express concerns confidentially regarding health care services received through the grievance procedure (patient feedback process).
- Access to SHC without regard to sex, age, ethnicity, sexual orientation, marital or partner status, national origin, disability, economic or religious background or the source of payment for care.
- Interpreter services, (provided through the Moses Center for Students with Disabilities), when the SHC receives notice that an interpreter is needed.
- Participate in pain management.
- Routine and urgent Primary Care and Women's Health Services at either no cost or very reduced cost in addition to free counseling and health education services.
- Identify and/or designate a personal representative to act on your behalf with respect to health care decisions and uses and disclosures of protected health information (PHI) by the New York University Student Health Center (SHC) should you be incapacitated and unable to make decisions regarding your care and treatment. For more information regarding NYS DOH Advance Directives please see the New York State Department of Health Patient Rights web page.
You have a responsibility to:
- Provide full information about your past medical history and current health status to allow proper evaluation and treatment.
- Notify SHC in advance if special accommodation is required for evaluation or treatment.
- Actively participate with the provider in creating and fulfilling a treatment and/or wellness plan.
- Ask questions so that you understand your diagnosis, prognosis, and treatment.
- Show respect and consideration to SHC staff, other patients, and visitors, and for the SHC facility.
- Keep scheduled appointments, arrive on time, and follow the SHC appointment cancellation policy.
- Bring your insurance card and NYU ID card with you to the SHC at each visit.
- Follow the course of treatment prescribed and not give medication prescribed for you to others.
- Contact your health provider if your condition worsens or does not follow the expected course.
- Understand your insurance and what it affords you.
- Promptly fulfill financial obligations and pay charges billed to you for services rendered.
- Accept outcomes and not hold NYU liable if you refuse treatment or you choose not to follow a treatment/wellness plan.