If you are experiencing weak cellular carrier coverage or reception problems, you may be able to place and receive phone calls, as well as send and receive text messages using your phone's Wi-Fi calling feature (if available). This feature can be used with virtually any wireless network; see below for instructions on using it with NYU Wi-Fi when you are on campus in New York.
Note: You must have a mobile device that supports Wi-Fi calling to use this feature on your mobile device. Also be sure to check with your carrier to see if any restrictions or fees apply. See below for more information.
Step 1. Configure your phone for NYU Wi-Fi
The NYU Wi-Fi service provides secure, wireless access to NYU-NET from most NYU locations. Before you can use Wi-Fi calling with NYU Wi-Fi, you must first follow instructions to configure your iOS (iPhone, iPad, iPod Touch) or Android device.
Step 2. Confirm availability and make a Wi-Fi call
Once you have configured your device to connect to NYURoam and you are in an NYU Wi-Fi enabled location in New York, follow the instructions below to determine if your mobile device supports Wi-Fi calling and, if so, to set it up on your device.
- AT&T customers: To set up and use Wi-Fi calling on an iOS device, check the Overview and FAQ page to see if your device model and operating system are supported. Next, visit Make a call with Wi-Fi Calling for calling instructions and the AT&T support website for information on using Wi-Fi calling to make domestic and international calls. Note to NYU employees with an NYU-issued AT&T iPhone 6 or later: Wi-Fi calling is available to you at no charge. If you ordered your device after 10/20/15, it is automatically available for use (see calling instructions above). If ordered before 10/20/15, you must send email to it.mobile@nyu.edu to request free activation of the Wi-Fi calling feature on your device.
- Sprint customers: To set up and use Wi-Fi calling on an iOS or Android device, see Use your Sprint phone for Wi-Fi calling to check if your device model and operating system are supported, and to familiarize yourself with any fees or limitations. Next, see Make a call with Wi-Fi Calling for iOS calling instructions, or select your device on the Sprint support website and navigate to your Android model's Wi-Fi calling instructions.
- T-Mobile customers: To set up and use Wi-Fi calling on an iOS or Android device, explore the Wi-Fi calling FAQs, then select your device model on the Phones and Devices page to confirm availability. Next, see Make a call with Wi-Fi Calling for calling instructions.
- Verizon customers: To activate Wi-Fi calling on an iPhone 6 or later (you must have iOS 9.3 installed on your mobile device), or on certain Android devices, check the Wi-Fi Calling FAQs page to see if your device model and operating system are supported, and to familiarize yourself with any fees or limitations. Note to NYU employees with an NYU-issued Verizon Android Samsung Galaxy 6 and the Samsung S6 Edge: Wi-Fi calling is available to you at no charge. If you ordered your device after 10/20/15, it is automatically available for use (see calling instructions above). If ordered before 10/20/15, you must send email to it.mobile@nyu.edu to request free activation of the Wi-Fi calling feature on your device.
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