NYU Wi-Fi: Troubleshooting connection or reception problems


If you are experiencing NYU Wi-Fi wireless connection or reception problems, try one or all of these fixes:

  1. Restart. Simply turn your Wi-Fi off and then on and/or restart your computer or device to see if it solves the problem.

  2. Make sure you are connecting to the right network. In almost all cases, you should connect to the 'nyu' network, not 'nyu-legacy,' 'eduroam,' or an NYU guest network.

    If you are using an Apple device, it may be automatically connecting to an inappropriate wireless network, resulting in slower performance. To fix this issue, erase ALL existing wireless network configurations (both NYU and non-NYU) from your device and start fresh with just the 'nyu' network. To do so on an iOS device, open Settings on your device then select General > Reset > Reset Network Settings, then follow these instructions to configure your iOS device to connect to 'nyu'.

  3. Revert a recent operating system update. In general, NYU IT strongly recommends that you wait to install major software updates on your Apple equipment until a month or so after the release date unless it relates to a security vulnerability. This will allow Apple to address any problems introduced with the new code release. If you are recently updated your computer or device's operating system (OS) and are experiencing connectivity or speed issues, you may want to consider reverting to the previous OS and wait until Apple releases an updated version of the new OS.

Other things to try:

Still having issues?

If none of the above steps resolve the issue, or you need assistance with any of them, contact the IT Service Desk, open 24/7. If possible, run a speed test from your computer or device at nyu.speedtestcustom.com and share the results with the IT Service Desk when you call.

Advanced troubleshooting

If you feel comfortable with more advanced technical troubleshooting, you may wish to try the following:

  1. Update your WLAN (wireless card) drivers.

  2. If using Microsoft Windows, flush the DNS cache. To do so, select Start then Run, type cmd- in the command prompt, then type ipconfig /flushdns. When complete, try reconnecting to NYU Wi-Fi.

  3. If you have firewall, antivirus, or P2P (peer to peer) software enabled, or are using a non-Windows wireless connection applications (e.g., Intel proset wireless): Disable this/these applications and try connecting again. If you are able to connect, one of those software applications is likely causing the issue. If your antivirus program appears to be the root of the issue, consider uninstalling it and switching to NYU-provided anti-malware software. If not, be sure to immediately re-enable any antivirus software you temporarily disabled.

Additional information

INTERNAL NOTES:


See Troubleshooting Tips for Support Analysts for more information.