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Disabilities
The following articles were taken from
the U.S. Department of Labor website at www.dol.gov
Accommodating Employees with Hidden
Disabilities
The Americans with Disabilities Act (ADA) defines “disability”
as an impairment that “substantially limits one or more of the
major life activities.” Although some disabilities, such as
inability to walk, missing or impaired limbs or severely impaired
vision, are easy to observe, many disabilities are not. Some examples
of “hidden” disabilities are learning disabilities, mental
illness, epilepsy, cancer, arthritis, mental retardation, traumatic
brain injury, AIDS and asthma. Many people do not believe that hidden
disabilities are bona fide disabilities needing accommodation. Hidden
disabilities can result in functional limitations which substantially
limit one or more of the major life activities, just like those which
are visible. Accommodating hidden disabilities can keep valued employees
on the job and open doors for new employees.
The ADA requires that reasonable accommodation
be provided, if necessary, for all impairments that meet the definition
of “disability,” whether hidden or visible. Reasonable
accommodations must be determined on a case-by-case basis to ensure
effective accommodations which will meet the needs of the employee
and the employer. Accommodations can range from making existing facilities
accessible for wheelchair users to job restructuring, acquiring or
modifying equipment, developing flexible work schedules or modifying
task protocols.
Accommodating qualified employees with disabilities
sets up a win-win situation: employers gain a qualified, stable, diverse
workforce; people with disabilities get jobs; and society saves money
that previously funded public benefits and services for people with
disabilities.
Listed below are examples of accommodations
worked out through discussions between employees with disabilities
and employers, in consultation with the Office of Disability Employment
Policy's Job Accommodation Network (JAN). JAN is a toll-free service
which provides advice to businesses and individuals on workplace accommodations
and the employment provisions of the ADA. JAN can be reached by calling
800-526-7234 (V/TTY).
These are samples of accommodations that worked
and do not represent the only possible solution to the accommodation
situation. To receive guidance on specific accommodation questions,
talk with the employee and give JAN a call.
Situation: A bowling alley
worker with mental retardation and bi-manual motor and finger dexterity
problems was having difficulty properly wiping the bowling shoes that
had been returned by customers.
Solution: A local job coach service provider fabricated
a device that allowed the individual to roll the shoes in front of
a brush rather than run a brush over the shoes.Cost: no cost as scraps
of wood that were left over from other projects were used to make
the device.
Situation: A high school guidance
counselor with attention deficit disorder was having difficulty concentrating
due to the school noise.
Solution: The school replaced the bell on his phone
with an electric light bulb device which lights up when the phone
rings, sound-proofed his office and provided a floor fan for white
noise. Cost: under $600.
Situation: A machine operator
with arthritis had difficulty turning the machinery control switches.
Solution: The employer replaced the small machine
tabs with larger cushioned knobs and provided the employee with non-slip
dot gripping gloves which enabled him to grasp and turn the knobs
more effectively and with less force. Cost: approximately $130.
Situation: A warehouse worker
whose job involved maintaining and delivering supplies was having
difficulty with the physical demands of his job due to fatigue from
cancer treatment.
Solution: The employer provided the employee with
a three-wheeled scooter to reduce walking. The employer also rearranged
the layout of supplies in the warehouse to reduce climbing and reaching.
Cost: $3,000.
Situation: Due to hot weather
conditions, a worker with asthma was having difficulty working in
an outside environment fueling airplanes and moving luggage.
Solution: The employer moved the individual to the
midnight shift and to a position where the worker was both inside
and outside the facility. Cost: $0.
Situation: A telephone consultant
with traumatic brain injury was experiencing short-term memory loss
and auditory discrimination problems which resulted in difficulties
responding to telephone requests for information, entering information
into her computer and following oral instructions.
Solution: The employer provided sound absorbing office
partitions which reduced noise and distractions, and reprogrammed
the telephone bell so that the employee could readily differentiate
between her phone and others in the area. The employer added an anti-glare
screen guard on the computer to reduce screen flicker and prevent
dizziness and fatigue. Instructions, daily reminders of meetings and
other scheduled activities were provided in writing. Cost: $345.
Situation: An office manager
who had been treated for stress and depression was experiencing difficulty
maintaining her concentration when trying to complete assignments
and meet critical deadlines.
Solution: She discussed her performance problems
with her supervisor. The employer implemented accommodations that
allowed her to organize her time by scheduling “off” times
during the week where she could work without interruptions. She was
also placed on a flexible schedule that gave her more time for counseling
and exercise. The supervisor trained the employee’s co-workers
on stress management and provided the office manager information about
the company’s employee assistance program. Cost: $0.
Situation: An insurance adjuster
was allergic to rubber and the formaldehyde in the paper products
used by his employer.
Solution: The employer provided the employee with
cotton gloves for handling paper and switched to recycled, chlorine-free
paper and soy-based ink products. Cost: paper and ink costs increased
approximately $130 per year and the gloves cost $10.
Situation: A claims representative
with lupus was sensitive to fluorescent light in his office and to
the radiation emitted from his computer monitor.
Solution: The employer changed the overhead lights
from fluorescent to broad-spectrum by using a special filter that
fit onto the existing light fixture and provided the employee with
a flicker-free monitor and a glare guard. Cost: approximately $1,065.
Situation: A part-time college
instructor with Asperger’s Syndrome was experiencing auditory
discrimination difficulties which prevented her from being able to
make immediate decisions. This was causing problems for her during
meetings and annual evaluations, and had prevented her from meeting
time lines for projects.
Solution: The employee was permitted to take notes
during staff meetings and to provide written responses to all attendees
on the questions raised during the meeting within a time frame agreed
upon by the meeting participants. The employee also received a copy
of meeting agendas, annual evaluations and project expectations in
advance of the face-to-face meetings and was thereby able to ask questions
or provide follow-up responses in writing. Cost: $0.
Situation: A machine operator
with HIV was experiencing difficulties remembering the steps involved
in changing a part on his machine.
Solution: The employer provided the employee with
a step-by-step check list and written instructions on how to change
the part. Cost: $0.
Dispelling Myths about People with
Disabilities
The major barriers to achievement
by people with disabilities in our society continue to be attitudinal
barriers, stereotypical thinking, and assumptions about what people
can and can't do. The truth is that the range of ability of persons
within any disability group is enormous. We need to get rid of our
stereotypical images and view each individual as just that: "an
individual." Listed below are the kinds of assumptions that can
be barriers to employment for persons with disabilities.
Assumption: A person with
mental retardation cannot be trained to perform a job as well as an
employee without a disability.
Fact: Over two-thirds of the 4,000 participants in
Pizza Hut, Inc.'s "Jobs Plus Program" are persons with mental
retardation. The current turnover rate among these employees with
disabilities is a modest 20% compared to the 150% turnover rate of
employees without disabilities. This means a drop in recruitment and
training costs.
Assumption: An individual
with a psychiatric disability cannot work in a stressful environment
where tight timelines have to be met.
Fact: All individuals perceive stress differently
and their responses vary. Some individuals with psychiatric disabilities
perform effectively in jobs that require specific timelines and structure.
Assumption: There is no way
that a wheelchair racer can compete with the world's best marathon
runners.
Fact: It takes a good runner over two hours to run
a marathon. A competitive wheelchair racer can complete a marathon
in less than one and a half hours.
Assumption: A person with
a developmental disability and difficulty with fine motor control
is unlikely to be able to handle complex operations on the production
line of a manufacturing plant.
Fact: A person with this combination of functional
limitations was hired for a production line job. The job involved
labeling, filling, capping, and packing a liquid product. The only
accommodation supplied for the worker was the creation of a plywood
jig. The jig enabled the worker to hold the bottle steady for correct
labeling.
Assumption: It is unbelievable
that a person with a double amputation can compete with the world's
fastest 100-meter dash runners.
Fact: The world record is 9.9 seconds. A runner who
is a double amputee ran the dash in 11.76 seconds, just 1.8 seconds
off the world mark.
Assumption: People with severe
disabilities can't compete in heavy duty weight lifting activities.
Fact: A person with cerebral palsy has bench pressed
weights in excess of 500 pounds.
Assumption: A person who is
blind and has a missing right hand cannot perform a job as a machinist.
Fact: The applicant lost his vision and right hand
in Vietnam. He persuaded a community college to train him as a machinist
and was finally given a job on a trial basis. From the very first
day, he broke production records and caused others to do the same.
His only modification was to move a lever from the right side of the
machine to the left.
Assumption: Downhill skiers
with one leg cannot really compete against racers with two legs.
Fact: Top racers without disabilities have been clocked
at 80-85 miles per hour; downhill skiers with one leg have been clocked
at over 74 miles per hour.
Assumption: It is unlikely
that a man whose right leg is amputated six inches above the knee
can perform the duties of a warehouseman that require loading and
unloading trucks, standing, lifting, bending, and delivering supplies
to various sections as needed.
Fact: A person with this type of amputation was hired
to work in a paper warehouse. He performed the job without any modification.
He worked out so well that the company moved him to operating heavy
equipment, a log stacker. The company did not have to make any accommodations
. He was able to climb ladders and the heavy equipment without any
problems.
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