Travel Assistance Services
Pre-departure services can give you valuable information so there are no surprises after you leave home. You can get information on immunization requirements, appropriate medical exams and treatments, passport and visa requirements, weather, and travel hazards.
Pre-Departure Services
Lost Baggage / Passport
Losing important baggage or documents is extremely inconvenient. AIG International Services can provide immediate telephone advice to a traveler whose baggage has been lost or delayed by a carrier. This service also notifies the appropriate authorities of a traveler's lost passport and provides directions for replacement.
Insurance Coordination
Filling out paperwork in a foreign country can be confusing. AIG International Services can help you complete insurance and medical claims forms. In addition, this service can help you verify your insurance coverage and guarantee payment to a medical provider based on the confirmation of your insurance benefits or your credit card.
Evacuation and Repatriation
If an unforeseen medical emergency requires you to be evacuated to a treatment facility, AIG International Services can coordinate your emergency medical evacuation. If you should lose your life while traveling, AIG International Services can coordinate the repatriation of your remains.
Travel Medical Emergency Sevices
If a medical problem occurs, you may feel more comfortable knowing that someone is there to assist you.
This service can help you obtain local medical care, monitor the quality and cost of the hospital treatment, confirm travel medical expense insurance, guarantee payment to the provider of medical services using your financial resources, and arrange the payment of non-insured medical expenses.
Moreover, AIG International Services can maintain contact between local and personal physicians; arrange shipment of prescription drugs, medical equipment, and prescription lenses; provide your medical records; and maintain daily contact between patient, family, employer, and physicians.
Legal Assistance
If you are in need of legal assistance, AIG International Services can arrange help from local attorneys, embassies, and consulates. Bail, cash advances, or guarantee of payment for your legal services can be arranged through your financial resources. Also, AIG International Services can keep a communication link between you, your family, and your employer.
Emergency Cash
If you are caught in an emergency and need cash, this can be a valuable service. In coordination with your finances, AIG International Services can provide cash through banks, consulates, hotels, and Western Union.
Travel Agency
This 24-hour service can replace your lost or stolen airline ticket by arranging payment through your credit card. Pre-paid tickets can be delivered by mail courier or collected at an airline counter. In addition, hotel reservations can be arranged.
General Assistance
AIG International Services has a central location for translations and communication during emergencies. AIG International Services provides advice on contacting and using services available from consulates, government agencies, translators, and other service providers that can help with travel-related problems.
Emergency Message Center
In the case of an emergency, you can leave or receive emergency messages. You can also store messages for up to 72 hours. All you have to do is call and leave your message. It's that simple!
For a handy AIG International Services reference card, please click on the button below, print it, and cut it out. Fold it in half, and stick it in your wallet or purse.
Eligible Persons for Travel Assistance Services
Description of Class
All Employees of New York University, including hourly paid employees, not included in Class 3.
All registered participants in the Upward Bound Programs of New York University.
Class
1
2
Description of Class
All Students employed, including but not limited to, fellows, graduates, residents, teaching or desk assistants, and student employees receiving salary, stipends, grants, or other financial assistance in connection with research or other services being performed on behalf of the University, with the exception of students performing research or other course work solely for their own benefit, the benefit of a third party, or as a requirement of enrolled course work, not included in Class 1.
All enrolled students of New York University who participate in NYU Course trips and student life trips organized and sanctioned by New York University.
All Non-Employee Trustees of New York University.
All Guests of New York University.
Travel Restrictions for the Following Countries
Should employees be traveling to these restricted countries it is important that you contact the NYU Insurance Department prior to the trip, so that coverage may be secured.
Restricted Countries:
Afghanistan, Iraq, Libya, Saudi Arabia, United Arab Emirates, Algeria, Israel, North Korea, Somalia, Chechnya, Jordan, Oman, Sudan, Yemen, Egypt, Kuwait, Pakistan, Syria, Iran, Lebanon, Qatar, Turkey.
War Risk Coverage will be afforded while traveling to the following 13 territories, however you will need to provide the NYU Insurance Department with exposure information.
Angola, Kashmir, Tajikistan, Bangladesh, Kosovo, Turkmenistan, Bosnia-Herzogoviz, Macedonia, Uzbekistan, Philippines, Indonesia, Sri Lanka.
FOR ASSISTANCE:
Contact Phone Numbers
United States & Canada
(800) 626-2427
Anywhere else
contact AT&T International Operator:
(01-713) 267-2525
Group Number
999-8063548
Assistance Number
GTP 8063548
Class
3
4
5
6
New York University
Insurance & Risk Management Department
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