Below are important reminders about transitioning your health care needs and understanding your insurance options as you prepare to leave NYU. Being proactive now will help make your transition as smooth as possible.
CONTINUATION OF CARE
1. AM I ELIGIBLE FOR STUDENT HEALTH CENTER (SHC) SERVICES ONCE I GRADUATE?
You will not be able to utilize medical or counseling services at the Student Health Center after May 31, 2014. If you have a medical or mental health condition that requires continuing care, your SHC provider will be happy to work with you on a suitable arrangement to transition to services outside SHC. Please initiate planning before May 31, 2014.
2. WILL MY NYU SPONSORED HEALTH INSURANCE COVERAGE ENDS AUGUST 20, 2014, HOW WILL MY BENEFITS BE IMPACTED AFTER MAY 31, 2014?
Your benefits remain the same as prior to May 31st, but you will need to seek care outside of the Student Health Center. Obtaining care from a MagnaCare or MultiPlan in-network provider will reduce your out-of-pocket expenses.
3. BEFORE GRADUATION, I NEEDED AN SHC REFERRAL WHEN ACCESSING CARE IN MANHATTAN. WILL THIS PROCESS STILL APPLY AFTER MAY 31ST?
No. After May 31st, you will not need an SHC referral to seek treatment in Manhattan.
4. CAN I CONTINUE MY NYU SPONSORED HEALTH INSURANCE AFTER MAY 31ST?
If you were enrolled in an NYU sponsored insurance plan for the Spring Semester, your NYU sponsored health insurance coverage will continue through August 20, 2014.
5. CAN I CONTINUE MY NYU SPONSORED HEALTH INSURANCE COVERAGE AFTER AUGUST 20, 2014?
A continuation option is available beyond August 20th. The coverage can be extended by 90 days beyond August 20th. From June 26 to Aug 31st, you may enroll in the Continuation Option online at Consolidated Health Plans’ website chpstudent.com/nyu.
6. I WILL NEED HEALTH INSURANCE BEYOND A CONTINUATION OPTION, WHAT SHOULD I DO?
7. I SAW A HEALTH CARE PROVIDER RECENTLY AND NEED FOLLOW-UP CARE. WHAT SHOULD I DO?
Get follow-up care NOW from an SHC health or mental health care provider, including obtaining the results of lab tests, prescription refills, or any other services at SHC that need to be taken care of before May 31, 2014, Please do not wait until the last minute or we may be unable to accommodate you.
For Medical Services: Call (212) 443-1000 or log on to https://shcportal.nyu.edu.
For Mental Health Services: Call (212) 998-4780.
8. I HAVE PENDING TEST RESULTS AND/OR CANNOT OPEN MY SECURE MESSAGE, WHAT SHOULD I DO?
Once you graduate, you will no longer have access to certain services that are available to you only as a matriculated student, including secure messages. If you receive a secure message from an SHC health care provider, you will need to contact the Student Health Center at (212) 443-1000 to put you in touch with your SHC provider or a covering health professional.
9. WHAT IF I NEED TO SPEAK WITH A COUNSELOR AFTER GRADUATION?
If you are currently in counseling at NYU and plan to continue therapy, you will need to seek care with a community provider. We encourage you to start getting connected to an outside provider now. You can ask your NYU counselor for assistance and referrals. If you find yourself in an emergency situation and need to speak to an NYU counselor, you may call the Wellness Exchange hotline at (212) 443-9999 until May 31, 2014. The hotline is available 24 hours a day, 7 days a week, and will be available during graduation. *Once you call, you will be linked to external services in the NYC community.*
Should you need assistance connecting to mental health care after May 31, 2014, please check with your insurance provider. If you are experiencing an emergency, please call 1-800-LIFENET to speak with a counselor immediately.
10. HOW CAN I OBTAIN A COPY OF MY RECORDS FOR MY NEXT HEALTH CARE PROVIDER?
Click here to find out how to obtain copies of your health records.
1. HOW DO I GET MORE CONTACT LENSES BEFORE GRADUATING?
If you get your disposable or other contact lenses at SHC Optometry Services, check to ensure that you have enough contact lenses and related supplies to last you until you find another provider. If you need a new prescription or your annual eye exam, call SHC Optometry Services at (212) 443-1260 as soon as possible to schedule an appointment.
1. CAN I GET MEDICATION AT THE SHC PHARMACY AFTER I GRADUATE?
You will not be able to use the SHC Pharmacy after May 31, 2014. If you are currently taking medications on an on-going basis, please speak with your SHC provider as soon as possible to plan for how you will continue to obtain your medications once you no longer have access to the SHC Pharmacy.
2. HOW DO I REFILL MY PRESCRIPTION BEFORE I GRADUATE?
To refill your prescription before graduation, stop by the Pharmacy during regular business hours. You won’t be able to use the SHC Pharmacy after May 31, 2014.
3. IF I CAN’T MAKE IT IN TO THE PHARMACY BEFORE I GRADUATE, HOW DO I TRANSFER PRESCRIPTIONS TO MY HOMETOWN PHARMACY?
To transfer a refill of your current prescription from the SHC Pharmacy to your hometown pharmacy:
1. HOW DO I FIND A HEALTH CARE PROVIDER TO CONTINUE MY HEALTH CARE?
If you are staying in the New York City area, your Student Health Center health care provider can assist you in finding a provider to continue your treatment or for routine preventive services.
If you are covered by the NYU-sponsored Basic, Comprehensive, or GSHIP plans through August 20th, 2014, you are able to access a directory of health care professionals participating in the MagnaCare and MultiPlan networks in the New York City area, or MultiPlan network anywhere in the United States through the plan administrator, Consolidated Health Plans (CHP):
The Student Health Insurance Plans provide coverage for out-of-network providers, but you will have fewer out-of-pocket expenses if you use providers in the MagnaCare or MultiPlan networks.
If you are covered by another health insurance plan, most other insurance carriers offer the same service. Call the member services telephone number on the front or back of your insurance ID card.
Most hospitals have directories of physicians that you can access online or by phone.
The Staff of the Student Health Center